Rated 4.3 out of 5 by 64
Rated 4.0 out of 5.0 by kuma1 clean room and bath
Holiday inn express seems a new facility and it's very neat & clean. However the staff did not seem friendly and accommodating.
July 4, 2015
Rated 1.0 out of 5.0 by Party of 3 Bad to worse
Reservation for 3 nights
Bathroom very small, DARK, no mirror above shelf area outside of bathroom where one should have been to allow one a place to get ready - style hair, apply make-up, etc. (could not do at SMALL vanity in bathroom that lacked space and proper lighting)
Bed area okay, TV okay.
Employees friendly, but not given the tools or authority to make things right.
The very bad:
Room was HOT and A/C did not operate correctly. As it was very cool outside we assumed the room would cool down after the sun went down. Our first mistake.
By 9pm the room was unbearable and we placed a call to the front desk. Roberta was very nice, but stated that they do not have maintenance on duty at night. We asked to change rooms, but were told that no 2 double bed rooms were available (we were a party of 3). We then requested 2 separate rooms for the night. Roberta called her manager (Anna) who said NO to 2 rooms even for 1 night. Robeta could put us in a king room with a rollaway bed. Reluctantly we agreed to that. Oops - Roberta called back - no rollaway available. Roberta came to the room and agreed the room was very hot. She had called a maintenance man to come in if we would give him a chance to repair the A/C. Our ok was our 2nd mistake.
At midnight a very nice Pedro changed out the A/C unit and diligently tried to get the A/C to work. Although the room was still warm when he left, he thought it would cool over the next hour. It did not - but we were in no mood to have him come back. We were tired, hot, and just wanted to out of there. Another call to front desk - we could have 2 rooms if we paid for both. Our third mistake - not packing up right then.
We toughed it out until early morning when we did pack up and move to a hotel down the street. They allowed us an early check in after hearing of our terrible experience. Our 2 days in the new hotel (not a Holiday Inn) were wonderful!
My husband did talk to the general manager (Keri) in the morning who said she would have okayed the change to 2 rooms. Really? That was suppose to make us feel better?Why wasn't she called when the problem was occurring? WORST hotel experience EVER!
July 3, 2015
Rated 3.0 out of 5.0 by Uh oh Airliner size bathroom, worst breakfast, all else good
Staff were nice, room was fairly comfortable. Chair was better than many. The bedding and sheets - OMG! Must have been a former drill sergeant because that bedding was TIGHT every day!
Fridge was not very cold and no adjustment, bathroom was bigger than an airliner (but just so) - no counter space at all.
Breakfast was the absolute lowest quality possible. Turkey sausage patties and paper thin bacon with absolutely no flavor whatsoever. Eggs were terrible, and I don't know how you screw up scrambled eggs, but they did it. I usually really like hotel scrambled eggs, so you know my standards aren't high.
June 29, 2015