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Rated 3.9 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 Great service and comfortable bed Great service throughout stay and comfortable bed. March 2, 2015
Rated 3.0 out of 5.0 by Recognition Rocks ..... Not at this location Staff lacks friendliness and NOT given to Customer Service. It's like they are bothered that you are there. Wow The attached photo is from the front lobby, however none of it happened at this location. So much for being a Recognition Rock Star ...... Maybe next time !! March 1, 2015
Rated 5.0 out of 5.0 by Best bang for the buck I have stayed in this HIE multiple times over the last 3-4 years. It is always clean, great amenities, bed, pillows, quiet. It far exceeds other brands that I where I used to stay. I've stayed at HIE in at least 10 states. When traveling I choose the city I stay based on availability of HIE. February 25, 2015
Rated 4.0 out of 5.0 by Wolfforth Holiday Inn I normally stay at a Holiday Inn Express and have always had a great experience, but would be cautious of staying at this one again. When turning the sheets back on one of the beds we found potato chips between the sheets, making me wonder if the sheets had been changed at all or if there was a disgruntled maid working there. Also, the TV channels weren't very clear they had a lot of static in the picture. Other than that the stay was pleasant. February 24, 2015
Rated 5.0 out of 5.0 by comfortable bed, pillows; friendly staff This property was clean, attractive and the staff friendly and courteous, It was conveniently located to the Lubbock area. The bed and pillows were luxurious and led to a relaxing nights rest. I would definitely recommend this Hotel. February 21, 2015
Rated 3.0 out of 5.0 by Accommodating ?, Helpful ?? Front desk staff at check-in was not friendly at check-in, did not recognize IHG Platinum, welcome Bonus points never mentioned or posted until I inquired twice. Water in tub drained slow, ask for it to be addressed on day of arrival and 2 days later, issue was never taken care of. Bed was comfortable. Rate provides best value in the area. Nicole from another location was working one evening and was very friendly, attentive and helpful. Thanks Nicole! February 21, 2015
Rated 5.0 out of 5.0 by Will stay again. Very enjoyable stay. Will stay here again. I did mention some things that I think will improve the hotel's status. Hope they listen. February 19, 2015
Rated 5.0 out of 5.0 by Valentine Stay Holiday Inn is always a great stay!!! We have no complaints. The hotel staff is always friendly and helpful no matter which Hotel we stay in. February 19, 2015
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