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Rated 3.9 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by BEST hOLIDAY INN EXPRESS IN LUBBOCK This property is by far the best of the best. The staff are extremely friendly and helpful and they go out of their way to make sure you are welcomed and enjoying your stay. The rooms are very clean and comfortable. It is easy to get where you are going from here! When return to Lubbock for any occasion this is our hotel of choice!! September 9, 2014
Rated 1.0 out of 5.0 by This Location Not Up to Holiday Inn Standards Big Issues With Check In Hotel Did Not Have the Correct Info as to Reservation payment this was a Pre-Paid Stay tried to bill my Card Only Parts of the Coffee Service was in room was not a complete setup TV Service was Grainy and picture quality was Poor would not skip over Empty Channels Wired and Wireless Internet was a Joke as would cut in and Out all the time the Business Center only 1 of 2 Computer were working the front desk staff were hardly any help this hotel needs an undercover inspection and IHG - Holiday Will Agree this place needs Help September 6, 2014
Rated 2.0 out of 5.0 by Ambivalent staff We have stayed at this hotel in the past and have had a great experience. This time, however, the staff looked and acted tired. The room was damp and musty. The bathroom sink was almost completely clogged making us think that we were not the only guests to mention this issue and yet it had not been fixed. September 3, 2014
Rated 5.0 out of 5.0 by Good value Bed sheets were somewhat rough and scratchy. Could hear a lot of noise from the hallway, as well as people talking in the adjacent room. Overall, a nice place to stay, and we will go back. September 3, 2014
Rated 5.0 out of 5.0 by clean quiet comfortable room electrical access was nice, usually have to dive behind bed to access electrical outlet for my cpap machine. This time a plug in was avlable on the table lamp. Small thing I guess but it was notices. August 31, 2014
Rated 5.0 out of 5.0 by Great stay We were there for 3 nights. The room was very clean. The bed was comfortable. The staff was very friendly. The breakfast was awesome! We enjoyed our stay and will definitely stay here again if the need arises. August 27, 2014
Rated 3.0 out of 5.0 by Clean? NO! The refrigerator had not been cleaned out, there was hair in the bath tub, and the only maid service was making the bed because the trash was not emptied. The front desk staff was very nice and well informed and the hotel is nice but who ever supervises or trains the maid staff needs to be fired! August 24, 2014
Rated 5.0 out of 5.0 by Nice place, new and fresh Only issue was wake up calls at 4:30 AM each day that I did not request. August 21, 2014
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