Rated 3.9 out of 5 by 87
Rated 5.0 out of 5.0 Texas Travel
Helpful staff very friendly. Great location, easy access to highway and close to local dining. Always enjoy my stay at this location.
October 21, 2014
Rated 2.0 out of 5.0 by desert petunia Staff needs professional hospitality and sensitivity training
Our reservation was for two nights. The second day, as we returned from a medical appointment where my husband had general anesthesia and biopsies for suspected cancer, the desk clerk said to him, "Are you having a good day so far today?" PLEASE! What answer did she want??? How about just a smile and "Hello" from her???
I made another trip to the car to bring in computer equipment --
this is 3 p.m. -- and gave the desk clerk my room number and told her we would do without maid service that day as the room had not yet been cleaned, that we did not want to be disturbed. Lo and behold, the phone rang and the desk clerk asked if we were sure we didn't want maid service that day.
Sorry, but these people need training in LISTENING!!!!!
Two days later I made a long distance call and asked for the manager because he had told me to call him personally to make reservations, that he understood our medical situation of perhaps needing to cancel reservations by 6 p.m. the night of arrival. That same desk clerk told me the manager was "busy," asked my name and phone number, and said she would "give it to him."
I have yet to have my call returned.
We are seniors, quiet guests, and leave motel rooms in very good condition, and we need to be treated with a little professionalism
by hotel staff. We DO NOT feel we've received it from this place!!!
October 19, 2014
Rated 5.0 out of 5.0 by AS2000 Outstanding
Staff was very accommodating when we discovered an issue with the water fixture in the bathroom. Immediately moved us to another room. Entire hotel very clean and inviting.
October 16, 2014
Rated 1.0 out of 5.0 by Atucker1 Parent Weekend (Oct. 9-12, 2014)
The hotel increased the rate (by $100 a night) without notifying us. I asked to speak to the manager twice and never heard from him. The toilet in the bathroom was FILTHY...with a black ring inside the bowl. There were dead bugs on the floor of our room and the shower head didn't spray completely. The breakfast bar had bugs crawling and flying around in the bagel/bread box. I will never stay here again when I'm visiting Texas Tech or Lubbock!!
October 16, 2014
Rated 1.0 out of 5.0 by Disappointing stay Worst Hotel Experience with Holiday Inn
I would not reccommend this hotel due to the staff. Manager was very rude and staff was unfriendly. I had reserved a King Suite with Jacuzzi tub and when we showed up they gave us a standard king room and no explanation on why our reservation was screwed up. Additionally until I complained about it they tried to charge me the rate for the king suite for the standard king. Manager basically told me that I had to take it or leave it because that is all they had. The customer service was very unacceptable and well below the HI standards that we have received in other locations. I was very dissappointed. I also never got the survey after our stay for this one and had to call in to get the points. It was avery frustrating experience. I will continue to stay at other Holiday Inn Locations but will never visit this one again and will not reccommend it to anyone i know.
October 10, 2014
Rated 5.0 out of 5.0 by james26 clean, comfortable bed and staff excellent to work with
extra nice staff, rooms clean, quiet, the breakfast was great. woud recommend to others.
October 10, 2014
Rated 4.0 out of 5.0 by No. 3 It's a good hotel
I stayed at this hotel because of its location primarily; and because I have had reasonably good success at H.I. Express
September 29, 2014
Rated 5.0 out of 5.0 by Sammy Boy Stay at Holiday Inn Express Wolforth
Very good place to stay, Clean and friendly staff.
September 23, 2014