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Rated 3.9 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by relaxing great beds, variety of pillows, friendly staff, clean, updated rooms May 20, 2015
Rated 5.0 out of 5.0 by Great stay Really nice hotel with a great staff. Easy access. May 12, 2015
Rated 3.0 out of 5.0 by Concert The noise level was unpleasant and the staff did not seem to care that we were not satisfied. May 7, 2015
Rated 5.0 out of 5.0 by great service great service...clean hotel ....just wish pricing was a little better...2 other holiday inn express hotels in area have cheaper rates......they were just full when we stayed May 7, 2015
Rated 2.0 out of 5.0 by My experience Reservations cancelled without notification. Mattress was hard and uncomfortable. Noise level was loud due to 3 bus loads of teenagers staying in the hotel. Snack bar was not restocked after all of the teenagers got what they wanted. May 5, 2015
Rated 5.0 out of 5.0 by Excellent Staff Professional setting and comfortable place to stay May 4, 2015
Rated 3.0 out of 5.0 by Nice room, but customer service needs improvement. The staff does not follow through or go above and beyond for their guests. The room was nice and clean. The hot tub was broken, the room fridge was broken, and they wouldn't give me a rollaway bed after making me change rooms from a Double to a King suite. Although it was a nice upgrade with a jacuzzi, it wasn't what fit my needs. Plus I had to move rooms alone with 2 kids. April 30, 2015
Rated 4.0 out of 5.0 by Great service Nice, comfortable rooms for a quick overnight when experiencing a late arrival into Lubbock. Quick and easy reservation. April 28, 2015
  • 2015-05-23T11:38:39.363-05:00
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