Rated 3.9 out of 5 by 135
Rated 2.0 out of 5.0 My experience
Reservations cancelled without notification. Mattress was hard and uncomfortable. Noise level was loud due
to 3 bus loads of teenagers staying in the hotel. Snack
bar was not restocked after all of the teenagers got what they wanted.
May 5, 2015
Rated 5.0 out of 5.0 by mary elen Excellent Staff
Professional setting and comfortable place to stay
May 4, 2015
Rated 3.0 out of 5.0 by Kimygreene Nice room, but customer service needs improvement.
The staff does not follow through or go above and beyond for their guests. The room was nice and clean. The hot tub was broken, the room fridge was broken, and they wouldn't give me a rollaway bed after making me change rooms from a Double to a King suite. Although it was a nice upgrade with a jacuzzi, it wasn't what fit my needs. Plus I had to move rooms alone with 2 kids.
April 30, 2015
Rated 4.0 out of 5.0 by deberjean55 Great service
Nice, comfortable rooms for a quick overnight when experiencing a late arrival into Lubbock. Quick and easy reservation.
April 28, 2015
Rated 5.0 out of 5.0 by Robyn 33 Disappointed
I've already wrote in length about the problems we encountered at this hotel
April 28, 2015
Rated 5.0 out of 5.0 by tFSs Home away from home
Great. I have stayed here many times. Always accommodating.
April 21, 2015
Rated 5.0 out of 5.0 by Texasflyfishgirl Surprise in Wolforth
This Holiday Inn Express was a surprise to me and well worth a second visit. The staff are very friendly and helpful. The rooms are very clean and nicely sized. Easy to get on/off the highway and close to food/gas.
April 15, 2015
Rated 4.0 out of 5.0 by TAnn64 Value location
Not a convenient location for most of Lubbock but a great value.
April 14, 2015