Rated 3.6 out of 5 by 38
Rated 2.0 out of 5.0 by PLATINUMELITE780 FAIR TO OK
OVERALL IT WAS OK... OF COURSE I HAVE BEEN A PLATINUM ELITE FOR SEVERAL YEARS NOW AND I CANNOT SEEM TO GET AN UPGRADE! HOW DOES ONE GET AN UPGRADE? I DID GET A BOTTLE OF WATER AND A SMALL BAG OF CHEX MIX. THE HOTEL WAS ABOUT AVERAGE, THERE WERE A LOT OF PEOPLE THERE AND I GUESS THAT IS WHY BREAKFAST WAS SO SLIM... COFFEE WAS EMPTY, NO EGGS OR GRAVY BUT DID HAVE PLENTY OF ORANGE JUICE... OVERALL IT WAS A PRETTY AVERAGE STAY FOR A HOLIDAY INN...
August 28, 2013
Rated 3.0 out of 5.0 by FortWorthFire Hopefully just a one time issue
Easy to access location and quiet area. Room was clean and very comfortable. Had an issue with the shower drain not draining, but it was after 10PM so I did not call the front desk. The breakfast bar was nice and the choices of breakfast items was outstanding. Check in time was listed on the Priority Club website as 11:00 AM, but at the location it was 3:00 PM. Very minor issues compared to the overall experience.
August 22, 2013
Rated 5.0 out of 5.0 by MONTOYAS9 HIGHLY RECOMMENDED
The other location didn't even provide us a confirmation for our stay and then had THE AUDACITY TO CHARGE US! Really/? We loved this place so much we are going back in a few weeks! AWESOME LOCATION, AWESOME STAFF!
August 12, 2013
Rated 4.0 out of 5.0 by Hillcountry5 Breakfast Bar
Breakfast is served from 7:00am to 10:00am, during that time the breakfast bar should be full at all times. We came in at 8:50 am and the hot water dispenser was empty, 3 out 4 cereal canisters were empty and they had ran out of fruit. The hotel was busy so the breakfast bar should have been stocked until time of closing.
August 4, 2013
Rated 3.0 out of 5.0 Blood on my sheets
After staying there three days I finally saw the blood stains on my sheets, I am not sure if they were there the 1st day but on my check out day, I noticed blood drops in the sheets I had slept in.
The blood drops were dry and I am sure the sheets were or had been washed but still, those sheets should be inspected and discarded. As I said I stayed three nights and I hope my sheets were changed after the second night if not .........I slept in blood stained sheets for three days.
The business center computer does not allow WORD docs to be printed or viewed it apparently has a block according to the front desk person. That does not make any sense, why would you block word docs when business traveling people may need access to them for viewing or printing?????
When I informed the front desk person she was very accommodating in trying to remove the "PARENTAL BLOCK" so I could print my docs, but she was not able. She did offer to print them at her computer behind the desk so I sent the word docs to her e-mail and she printed them for me. She was helpful but if you have a "business center" guests should be able to print word docs.
Overall the stay was ok. But if I stay there again I will definitely check my sheets!!!!!!
July 31, 2013
Rated 5.0 out of 5.0 by erbb reward the young man at the desk when i arrived
the young man on dutty upon arrival was exceptional...I lost his name..he deserves a raise!// the stay was great and I enjoued the facilities
July 29, 2013
Rated 4.0 out of 5.0 by goodbye No Maid Service
Stayed for 2 days and after the first day at 5:30 pm my room had not been cleaned, no clean towels, bed not made, not anything had been done. Called the front desk and they told me they didn't know why they didn't clean it, but they would bring me a clean towel. O well they were to busy watching T V.
July 28, 2013
Rated 5.0 out of 5.0 by DianaHS Comfy Beds and Pillows
We had a quiet nights rest with a comfortable room. Breakfast was average and fitness center bike needs looked at. Staff was friendly and pool area seemed very hot but we did not end up using the pool.
July 23, 2013
Rated 4.0 out of 5.0 by Wedgie Simple and comfortable
We had a half-business, half-pleasure stay in the area. The hotel is about five miles outside the Loop, but it's right on the Marsha Sharp Freeway which takes you right through the commercial part of town and straight into downtown and Texas Tech. Our room was clean and comfortable. We did use the pool, and it was quite immaculate...not dirty at all! Breakfast was what you would come to expect and an Express, but the pancake machine was not working. There's no reason why I wouldn't come here again on a stay in Lubbock. The lone negative that stood out is that we were not recognized as Priority Club members with no welcome bag.
July 17, 2013
Rated 2.0 out of 5.0 by bigun1 6 21 stay
For the first time in 40 years I had a less than excellent experience. Came back to my room and found the door open, the bed was only partially made, none of the trash had been picked up. There was an empty cup with a teabag in it setting on the arm of the chair from the night before.
I called the front desk and the person came up and looked in the room. Wasn't too excited about the trash, said "they only pick up the trash cans, not anything from the tables" and offered to make the bed. Mentioned that sometimes the door doesn't shut correctly and showed me that this door did not shut all the way unless you helped it. She finally offered me a different room but I declined-by then I didn't feel like moving all my hanging clothes and suitcase to anywhere else.
I had stayed there 3 weeks previous to that and had a good stay.
The personnel are polite and generally professional and the rooms are usually cleaned well.
June 27, 2013
Rated 5.0 out of 5.0 by NJBW nice hotel
A NICE PLACE TO STAY I WOULD STAY THERE AGAIN IT IS A VEARY NICE HOTEL THE STAFF THERE IS VEARY NICE
June 27, 2013
Rated 4.0 out of 5.0 by Janet86 Nice attractive comfortable property
Encountered multiple problems but the GM handled them to our satisfaction. For that reason we would stay at the property again.
June 22, 2013
Rated 1.0 out of 5.0 by GrannyG Front desk / shower
I was recognized as a Gold Member nor was I offered water. I had to ask at that time I was given a plastic bag with my water. Drain in bathtub had standing water when I took a shower. Very disappointed.
June 16, 2013
Rated 5.0 out of 5.0 by sh9289 Wonderful Front Desk Staff!!!
Rachel, the girl at the front desk was very friendly! She was quick to handle all of the questions that my husband had and even recommended some good restaurants in town. The hotel has a nice pool area and the rooms are very spacious and clean.
May 24, 2013
Rated 1.0 out of 5.0 by Niteside First time I have written a bad review of an Express
Made the reservation six months before. Greeted with a bunch of forms telling me I could sign and except a 1/3 increase in rate or move along. 9 hours on the road, basically in a desert community and well...little choice but to accept their new rates. They had six months to notify me of change, but waited until I had no choices available.
Asked for two extra pillows when made reservation. Never got them, even after repeated visits to front desk and requests to House keeping. Finally got one on my last night there after causing a scene at front desk.
Food was in general cold, but they were clearly overwhelmed by number of visitors. Something that looked like puke or ice cream in hall for two days and I believe they have a Rolle Derby Rink on the third floor.
There was a graduation in town. Little did I realize I was being graduated to a third rate customer.
May 24, 2013
Rated 4.0 out of 5.0 by Odomj Excellent place to stay
The only negative I can report is the lack of coffee pots. Evidently so many guests have broken the pots they are no longer available in rooms. Maybe "unbreakable" pots might be the answer to this problem.
May 21, 2013
Rated 5.0 out of 5.0 by joseph111 experience much better than three weeks ago
Bathroom amenities were kept in the room this time, the bed was neatly made, and one would have thought this was a different motel from my last stay here.
May 20, 2013
Rated 2.0 out of 5.0 by SkiKaw Do Not Recommend
I had 2 poor experiences in 2 visits 2 weeks apart. The first visit when well until the last day, when I returned from work around 6pm to find there was not any hot water I informed the front desk and they were trying to get ahold of somebody to repair the issue. When I woke up in the morning the issue had not been resolved nor did the employee at the front desk know of the issue. The second visit, i checked in around 11:30 pm and went to my room to find the light in the shower did not work, the alarm clock was broken, and when I pulled back the sheets there was a red stain and dirt on the sheets, I tried to call the front desk but the phone did not work. The lady at the front desk gave me another room, got in to it about midnight, the alarm clock in this room did not work properly either and the refrigerator was missing. The second night somebody must have been smoking in the room next ot mine as I continually smelled cigarette smoke and the only way to keep it out was to run the bathroom fan all night. I have had enough with the issues of this hotel, in the future I will be staying at the HIE a couple miles up the road, though less convenient, I hope to have an experience similar to the other HIEs where I have stayed. This hotel also does not recognize anybody as priority club members.
May 14, 2013
Rated 2.0 out of 5.0 by Dee38 No Thanks!!
When I checked in and they gave me the room I went to put my stuff in it and it had not been cleaned at ALL... I went back down to the desk and told them and the manager was like well it should be are you sure. Yes I sure I was just there... So it takes and hour and 1/2 to get other room together at least it was clean. This is one of the older holiday inns and I was not impressed with the interior. The outside had been redone but not the inside. Will not choose to stay at this one again.
May 2, 2013
Rated 5.0 out of 5.0 by Coach80 Excellent service and comfortable bed
I would definitely stay here again. I slept better than I have in any hotel. Friendly service and a good breakfast. The wifi password was even written on my room envelope at checkin without me having to ask.
May 1, 2013
Rated 2.0 out of 5.0 by joseph111 short of previous visits
Bathroom amenities were not replenished. Beds were sloppily made-not neat at all. Bath towels were dingy and rough (not soft)-like those in the low priced motels. Breakfast: coffee was empty, orange juice was empty, juice was spilled on the counter and left-remained on the counted after I left the breakfast area.
April 18, 2013
Rated 4.0 out of 5.0 by linjgm01 Room service was excellent
Two things that I was dissatified : The remote control on how to operate it and selection of programs on tv. The other issue was finding food pieces on the bathroom floor which makes me wonder if the maids forgot to sweep the floor. Other than that my stay was very pleasent.
March 28, 2013
Rated 1.0 out of 5.0 by RoadWarrior8387 Very Disappointing
Housekeeping is a huge problem at this hotel. I was scheduled for three nights at this hotel but left after two. Upon check in, my room was clean but after coming back from working the next day. Housekeeping had only made my bed. They did not clean the bathroom or pick up dirty towels or leave any clean ones. The owner told me the manager would be calling me about my concern, but i never received a call from anyone from this hotel. This is a new and very well decorated hotel, but housekeeping is horrible! It makes one wonder if the sheets on the bed were slept on by the previous customer.
Very noisy, too.
March 16, 2013
Rated 4.0 out of 5.0 by cotton10 Good hotel
I stay here often when in the Lubbock area on business. Good value! Clean, reasonable rates, good location, friendly staff.
February 21, 2013
Rated 5.0 out of 5.0 by Angus1 Great Staff
Keep them all !!! Good manager in place, move him up !!!
Hope to see you again.
February 11, 2013
Rated 2.0 out of 5.0 by Armytraveler Not that great
This was the last hotel we stayed at on our trip from Southern California to Killeen, TX. They definitely did not live up to the same standard as the other Holiday Inns we stayed at. For starters, the rooms were not ready by check-in (3:00 pm) due to the maids/cleaning staff falling behind. Additionally, there was no recognition for priority/Platinum club members. The breakfast items were not kept stocked so people were waiting for food/coffee in the breakfast room. The fitness center has no weight lifting/resistance equipment...only 1 or 2 treadmills. My family and I love staying at Holiday Inn and Suites and being a member of priority club. Unfortunately, this hotel did not live up to the standard we are accustomed to.
January 26, 2013
Rated 5.0 out of 5.0 by Missouriguy Very comfortable rooms.
This is probably one of the nicest HIE's I've stayed in. Very quiet and clean. This will be my choice everytime I come to the Lubbock area.
January 21, 2013
Rated 5.0 out of 5.0 by Cherry7 Over all stay was very good.
We have stayed at this Holiday Inn over 15 times in about the last year. The reason we keep going back to this one in the Lubbock area is because of the great service we have gotten thus far. We have stayed at two others in Lubbock and one was suppose to be fairly new also but was not as clean. We also did not get the great service we have with this one so far. Thank You for a great and comfortable stay. They also have always met my request for a room where I wanted it. I have suggested this Holiday Inn to others that was going to stay in the Lubbock area.
December 8, 2012
Rated 5.0 out of 5.0 by Rick6666 Comfortable bed and great breakfast
This hotel is a great place to stay. It a good location , friendly staff and very nice and clean. I would recommend it to anyone whether on business or just visiting Lubbock.
December 4, 2012
Rated 4.0 out of 5.0 by Braker12 Value stay
This hotel is one of those that make staying out on the road bearable. Great staff, clean and comfortable,and an out of the way convienant location. This one is on my list to return to.
December 2, 2012