Rated 5.0 out of 5.0 by JohnandFamily Betty-Breakfast Employee
My wife and I along with our daughter, son-in-law, and grandsons stayed in your hotel November 23 and 24 while attending a family wedding. We were very pleased with the accommodations.
While we found all of the employees to be very friendly and helpful, we would like to commend a member of your staff who made our visit extremely enjoyable...Betty who cared for the breakfast both mornings while we were there. Besides her friendly smile and warm greeting when we entered the room, she took the time to show our 5 and 6 year old grandsons (as well as me) how the pancake machine worked. Both of the boys love machines and were truly impressed. On our second morning, our grandsons were thrilled to be able to make breakfast for the 'whole family'. Again, when we left the breakfast area, Betty was quick to wish us a safe journey and invited us to come back soon.
Employees, such as Betty, make a valuable contribution to any business. Thank you for having here on your staff!
December 9, 2012
Rated 4.0 out of 5.0 by Steve616 Staff very friendly
The hotel was very clean, the staff very nice & friendly. The food was very good. The beds were comfortable.
The only problem we had was booking for 3 nights online. We did not see the fine print about it being none refundable. We decided that we only wanted to spend 1 night & the other 2 nights with family. But we were told that we had to pay for the 3 nights whether we stayed the 3 nights or not. We will definitely read the fine print the next time because we were not happy with this policy for Holiday Inn Express. We also did not like that they charged our credit card account the day after we booked the room.
November 26, 2012
Rated 3.0 out of 5.0 by JOEmichigan No Free Upgreades
This is a nice property and I have stayed here probably 30 times over the past couple of years. They have always told me that they did not have any available upgrades. This time I asked how come they never upgrade me? She said they will not give upgrades.....not even to gold members. I asked even though I am a very good customer of this hotel and they said no. I said no problem there are lots of Holiday Inns around this area. There is a lot of noise from the highway at this hotel too.
November 14, 2012
Rated 2.0 out of 5.0 by Alliecat50 was very disapointed in this visit!
We stay at the Holiday Inn Express because we really injoy it there.But this visit was verydisapointing to us.We made reservations and when we got there they didnt have the room we needed,it wasnt a special room,just wanted a room on the bottom floor because of my health.they ended up giving me a room with a king size bed when I had 3 adults,well we were in a spot so I said ok so they gave me the room and a rollaway bed.I thought the people at the desk was not that friendly,and they acted like it was my problem.Tan when we got home I relized I forgot my phone charger on the desk,but when I called to see if they found it they said NO,but we did find a pillow,I said I am not missing a pillow,Im missing my phone charger.They said they coouldnt help me.I was very dissadisfied.I dont need to stay in a place that cant return my things.I realize that I should have checked the room better before I left,but we had to leave in a hurry.I think I was so dissapointed because that was our favorit place to stay and now we feel its time to find another place.
November 2, 2012
Rated 5.0 out of 5.0 by nostalgia great service and caring staff
i recently spent time at the woodhaven michigan holiday inn express and i have the highest regards for ALL of the staff. i was traveling with elderly parents, one of which is confined to a wheelchair and we received service above and beyond what anyone would expect. from the moment we arrived(tired and hungry from a two-day drive), to the time we left, we felt welcomed and actually appreciated that we were there. the woodhaven, michigan holiday inn express will always be my choice for hotels and i have already started to tell everyone it should be their choice when traveling to michigan.
thank you again!
October 19, 2012
Rated 5.0 out of 5.0 by EPB43 REVIEW
THE ROOM WAS VERY CLEAN AND NEAT.
THE STAFF VERY ACCOMMODATING.
WILL STAY THERE OFTEN.
October 15, 2012