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Rated 4.7 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. Nice but a little pricey. The whirlpool in the 1st room was not working properly. The staff moved us t a different room. They were very friendly. July 26, 2014
Rated 5.0 out of 5.0 entire stay was excellent I have no complaints and we purposely book with this hotel because everything is always clean and well organized. the staff are more than helpful and always courteous. July 22, 2014
Rated 5.0 out of 5.0 by always stay here when passing through Hubby and I stayed in early July 2014, and this is a great stop when passing through this area. Perfect for families since there is an outdoor pool. Fitness room has everything to get in a quick power workout. Even though the property is just next to I-81, you do not hear it at all. Arrive early enough in the evening to enjoy the fresh baked cookies. July 22, 2014
Rated 2.0 out of 5.0 by Problems Backed up toilet in 1st room, ants in the 2nd room July 18, 2014
Rated 3.0 out of 5.0 by Staff Problem Front Desk issues. Reservation messed up. Told to call hotel instead of using IHG computer system. No Priority Gift. General confusion including the manager. Had to get recommendation for dinner from cleaning lady. However, the place looks great. July 18, 2014
Rated 3.0 out of 5.0 by Rude manager, inhospitable treatment Reserved rooms were not held for a group, then told it was corrected, but on arrival, the rooms available were not what was expected. Manager was rude, defiant, blamed others for problem and said we should just leave (group of 60) if we weren't happy. Customer service and hospitality was lacking at the front desk. Nothing could be answered without "asking my manager." A positive was the smiling maids. We learned other groups had encountered the same issues we did and the group organizer said that they would no longer recommend the HIX in their guide of recommendations. July 17, 2014
Rated 5.0 out of 5.0 by Definitely try the suite, but poor internet We had a great time, very comfortable overall, except the kids were not comfortable on the pull-out couch. But the suite itself is very comfortable. Plenty of room, great hot tub, comfortable bed. The internet is terrible. Had very, very low bandwidth and was essentially unusable. It also blocks smart phones apparently. July 16, 2014
Rated 5.0 out of 5.0 by overall It was a great experience. Always enjoy HIX. Though there was a group of kids (baseball team) at the hotel, the noise level was very low. July 16, 2014
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