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Rated 4.6 out of 5 by 131 reviewers.
Rated 2.0 out of 5.0 by Problems Backed up toilet in 1st room, ants in the 2nd room July 18, 2014
Rated 3.0 out of 5.0 by Staff Problem Front Desk issues. Reservation messed up. Told to call hotel instead of using IHG computer system. No Priority Gift. General confusion including the manager. Had to get recommendation for dinner from cleaning lady. However, the place looks great. July 18, 2014
Rated 3.0 out of 5.0 by Rude manager, inhospitable treatment Reserved rooms were not held for a group, then told it was corrected, but on arrival, the rooms available were not what was expected. Manager was rude, defiant, blamed others for problem and said we should just leave (group of 60) if we weren't happy. Customer service and hospitality was lacking at the front desk. Nothing could be answered without "asking my manager." A positive was the smiling maids. We learned other groups had encountered the same issues we did and the group organizer said that they would no longer recommend the HIX in their guide of recommendations. July 17, 2014
Rated 5.0 out of 5.0 by Definitely try the suite, but poor internet We had a great time, very comfortable overall, except the kids were not comfortable on the pull-out couch. But the suite itself is very comfortable. Plenty of room, great hot tub, comfortable bed. The internet is terrible. Had very, very low bandwidth and was essentially unusable. It also blocks smart phones apparently. July 16, 2014
Rated 5.0 out of 5.0 by overall It was a great experience. Always enjoy HIX. Though there was a group of kids (baseball team) at the hotel, the noise level was very low. July 16, 2014
Rated 5.0 out of 5.0 by Great accommodations...Great Breakfast...Great Staff Enjoyed everything again with my stay at this particular hotel. Nothing negative at all....staff was very courteous and pleasant. Room very comfortable and clean. I would recommend this place to family and friends. I look forward to my next visit to Woodstock, VA and staying at the Holiday Inn Express! July 15, 2014
Rated 4.0 out of 5.0 by Road Trip 2014 This area of the country is BEAUTIFUL. We were shown a list of local restaurants in addition to the regular chains. Had a very nice dinner at Joe's Steak House. July 15, 2014
Rated 5.0 out of 5.0 by Comfortable environment I have stopped here numerous times and feel very comfortable and secure here. Employees are very friendly and willing to help with any requests. July 11, 2014
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