Rated 4.4 out of 5 by 109
Rated 5.0 out of 5.0 by Honda1 Overall nice clean, quiet place to stay
Pillows are not comfortable
AC did not allow cooling down to my desired temperatute
August 26, 2014
Rated 5.0 out of 5.0 by Canadian travellers Consistent service and quality
Over the past years, our use of Staybridge Suites for business and leisure travel has been frequent. Every hotel of this type has offered consistently good service and comfort. I love that the windows can be opened for fresh air !
August 21, 2014
Rated 4.0 out of 5.0 by jefferson69 Great night
Clean.. Comfortable.. easy..
No complaints.. would recommend for business travelers.
August 21, 2014
Rated 5.0 out of 5.0 by Dirty Rejex Amazing staff, beds as good as home
This is the second year we have stayed at the hotel and were not disappointed. The staff were friendly as usual and the rooms were great. Lots of space to relax and the beds are awesome. You won't be disappointed if you stay here. Thanks again for making our team feel welcome, see you in 2015. The Dirty Rejex
August 20, 2014
Rated 4.0 out of 5.0 by SMTadayyon Staybridge London
The breakfast variety was low and the lady providing the food was very slow. She put rotten bananas out and no one wanted it. Once I asked her if she had better ones. Surely she did and brought some as if she put out the bad ones so bananas were saved.
August 18, 2014
Rated 5.0 out of 5.0 by lettermen Confortable Rooms
Whether its for business or a family trip we always stay at a Staybridge. Best value for the stay!
August 16, 2014
Rated 5.0 out of 5.0 by goldnruhler Cordial staff
We've stayed at the hotel a number of times and have always been impressed with the staff. In particular the greetings from the folks checking us in. Always friendly and greet us as "members" of your club. The addition of coffee and snacks as well as a morning paper is an additional touch of class!
August 15, 2014
Rated 5.0 out of 5.0 by Free time Great Hotel
Great Hotel. Room comfortable, although the Queen sized bed we stayed in did not feel like a typical Queen sized bed. Asked the front desk girl who advised that they recieve that complaint regularly and have even gone so far as to measure the beds for compliance.
We asked for an upgarde to a King and said issue was rectified two days later of a five day stay.
Excellent staff, very accomodating, other than the first female employee we dealt with. . Breakfast offerings were below what other chains offer. But bonus marks on the free light dinners/snacks.
Great value, great hotel.
August 15, 2014
Rated 4.0 out of 5.0 by brudug Great room - poor breakfast experience
Need to improve the selection and quality serivce of the breakfast area compared to other Staybridge Suites in the US to have a common experience. You should not have to ask for utensils (some were plastic), butter, syrup etc. Limited premium channel selection. Great wireless
August 13, 2014
Rated 5.0 out of 5.0 by JDmill Friendly staff and clean rooms
Great stay at a clean and friendly hotel. Will stay again
August 12, 2014
Rated 5.0 out of 5.0 by Hagus111 Great hotel but disappointing
My wife and enjoyed our stay at the Staybridge suites with only two major gripes. The breakfast eggs were what seemed to us to be powdered eggs, not fresh or real eggs. They were disgusting to eat and we think that for a hotel with the amenities that it has, they should use real eggs. Another gripe was the lack of seating area for breakfast (both inside and out). We had to be inconvenienced because of lack of seating to fumble with our breakfasts and coffees to get them to our room. By the time we got to our room, the meals were cold and unappetizing. More space should be opened up for this time of the day or someone should direct people where to go near the breakfast station to enjoy their meals.
August 9, 2014
Rated 4.0 out of 5.0 by jjfrom the block our stay
at check in the guy said because we had a gift certificate of 1 nights free stay we couldn't use our points card. That evening when I went to the desk to ask for an extra blanket the women and different gentleman said of course we could use our points card.
Had a certificate for a jacuzzi room but when needed extra bed for daughter go down graded without a jacuzzi.
Air conditioner seemed in bad location (behind tall dresser) as cool air didn't reach bed --but my daughter froze from sleeping on sofa bed. Actually she slept on the floor as the sofa bed was to noisy
Pillows should be bigger on a king size bed!!!!.
July 31, 2014
Rated 5.0 out of 5.0 by JaneTarzan Great family space
Lots of room for a family of 6. The pool hours and pool condition were fabulous.
July 30, 2014
Rated 5.0 out of 5.0 by wm1157 staybridge london
as always---everything was up to or above standard
July 26, 2014
Rated 4.0 out of 5.0 by Indiebob Nice hotel, with a few caveats
This was our second time staying at this hotel. First the positives: wonderful staff, excellent price and a clean, comfortable room. This time we encountered two negatives we didn't run into last time: a persistent foul odor in the hall outside our room (which thankfully did not make it into our room) and some very unappealing breakfast options. We like this place and the staff, so we're going to chalk this up to just a freak occurrence. We would certainly book here again and give them another chance to redeem our opinion.
July 22, 2014
Rated 5.0 out of 5.0 by Scotty B Highly Recommended
Our stay was excellent but there seemed to be a lack of garbage deposal in the dining area during breakfast. The Hotel was quite busy but the room was very quiet and comfortable.
July 17, 2014
Rated 5.0 out of 5.0 by bvincent1537 spacious rooms, clean and comfortable
well laid out spacious rooms.
above average space for a suite
wonderful having a kitchen area to prep food,
bathroom toilet needed attention to cleaning
great value for accomodations
July 15, 2014
Rated 5.0 out of 5.0 by Lynn5454 Total Comfort with many free amenities!
Our suite was equipped with a full kitchen, two flat screen TV's, free WiFi, free hot and cold buffet breakfast as well as a free hot and cold buffet dinner which was offered Monday thru Thursday. Spotless hotel with very friendly staff and very reasonably priced. Look forward to returning the next time we visit London.
July 13, 2014
Rated 4.0 out of 5.0 by Sschmidt Home away from home
I want to take the time to say how grateful I was to stay here, especially since it was a harsh winter. I could work from my computer here and did not have to worry about going out. I had a place to exercise and the Free laundry was Great!!!
I especially appreciate the friendly staff who always were willing to go out of their own way to make life so easy. It was very hard to say good bye, especially to cleaning staff and mostly to K. in the dining room who was always there with a smile in the morning and to take time to chat, we were getting so close with even family chat. I t was like at home, just hand over the empty coffee pot and it was refilled!!! I miss her so much and trust she is doing well. Thank you all at Staybridge - you are not forgotten!!!!
I wanted to do the customer care to commend our housekeeper too.
July 8, 2014
Rated 5.0 out of 5.0 by John Doe101 Great hotel
This was the 3rd time staying at this specific hotel. Front desk staff are always polite, rooms always clean, food always fresh. Will be returning to this same hotel next time I go to London!
June 26, 2014
Rated 5.0 out of 5.0 by JC Traveller Excellent Amenites
Our stay at the Staybridge London was very comfortable and our suite had all the amenities that you would expect from a hotel in a higher price bracket. The rooms were clean and the beds comfortable and the staff were exceptionally friendly and helpful. I would choose this hotel anytime I'm in the London area again.
June 26, 2014
Rated 5.0 out of 5.0 by Bioillini Best Staybridge yet
The staff was great, the facilities and rooms were immaculate. I couldn't ask for anything more!
June 25, 2014
Rated 4.0 out of 5.0 by ~4x / yr London visitor Great staff,
Pros - Front desk staff and housekeeping were very friendly and helpful when assistance was needed. They are very nice people. The room was perfect for our needs. My son had surgery in London and a 2nd bedroom in the suite allowed for a place to rest quietly in comfort.
My son enjoyed the pool on arrival. We were the 1st to arrive for breakfast on the 1st morning and it was great.
Cons - Inadequate number of towels when we arrived. A soiled chair in the kitchen area that I would only have expected to see in lowest price range places. TV stations are only the very basic ones. The air conditioning is barely adequate and doesn't seem to be efficient enough for a suite that size. At breakfast on day two the hot plates were empty of food and it was a long wait for some small amounts to be set out. Ketchup was not available. We waited quite a while yet there were no clean forks made available. There were only two knives in the knife holder and neither appeared clean. We ate with spoons only.
June 21, 2014
Rated 5.0 out of 5.0 by BDSchultz Well Worth the Stay!!
Great stay and well worth the value. Good location.
June 18, 2014
Rated 5.0 out of 5.0 by Whitby BA Comfortable Suite and very good service.
This is my first stay at this hotel and I was very satisfied with the cleanliness and friendly staff. I highly recommend this hotel.
June 13, 2014
Rated 5.0 out of 5.0 by Carguy32 Great Stay
Excellent staff headed by the manager Kimberly, best stay at any hotel in the last 5 years
June 11, 2014
Rated 5.0 out of 5.0 by Rockleberry1 An expected stay
It is hard to exceed ones expectations when the expectations are very high based on previous stays at this hotel.
The Staybridge suites is my choice hotel when I stay in London. It's location, great staff always make it a good stay.
I only managed to have breakfast during this vist. The food was good, and the young lady trying to keep up with all the food preperation while keeping the dining area clean does an amazing job.
I will be back
June 2, 2014
Rated 5.0 out of 5.0 by Frequent flyer 123 My favourite hotel
This could well be my favourite hotel to stay at. I am a frequent business traveller and I book here whenever I am in the area. I don't even consider other Chains or other locations anymore because this place is great and I feel really comfortable here. The rooms are clean, the beds are comfortable and the establishment is spotless. The staff are friendly and the location is very easy to access from the highway. I highly recommend this hotel.
May 30, 2014
Rated 5.0 out of 5.0 by whogan Staff (Mark) went above and beyond
A very nice clean room, very quiet. We were travelling with a kayak and Mark offered to keep in storage rather than on our truck, just to be safe. (He did say they have not had any problems with parking lot theft).
May 15, 2014
Rated 2.0 out of 5.0 by rdh48313 Disappointed
Upon Arrival...The Lobby the Overall Look....it Had the WOW factor..downhill from there....the room seemed like it was missing a chair, had no suitcase stand..none of that meant anything as you don't spend much time there anyway. Now, its the next morning..no house keeping had been done while we were out..called the lobby..house keeping is still in the building..whatever that meant..went out again, rather than staying in the room (thinking maybe housekeeping knows we are there) contacted the front desk...same reply...the 3rd time we were told what time house keeping shift ended and they wold get to us...so we sat in the lobby waiting on this to happen...yet again nothing....so finally I asked the front desk to at least furnish some towels...she arrived with (2) towels for a jacuzzi suite..actually though about going out and buying a couple of towels...later that evening went down to the very nice pool...there were 3 or 4 people who left soon after we arrived..you guessed it..no towels...more excuses from the front desk as we stood there cold and wet dripping on the floor...been a long time IHG customer...(3) countries....my loyalty is waining to say the least..next morning, no dinner plates at the breakfast buffet.
April 16, 2014