Rated 4.2 out of 5 by 79
Rated 1.0 out of 5.0 by AQ1987 Rude After Hours Clerk
This is not the first complaint about the "after hours clerk."
It was confirmed that the "after hours clerk" was lazy, rude and unfriendly. I would not recommend anyone to stay at this hotel until this issue is resolved.
This individual will dampen your mood.........
September 17, 2014
Rated 5.0 out of 5.0 by thut Hard to Top in this Price Range
The rooms are spacious, comfortable, clean, and reasonably priced. The staff is courteous and accommodating.
September 16, 2014
Rated 4.0 out of 5.0 by pam2323 Unreasonable General Manager
General Manager was very unreasonable and not accommodating at all.
September 15, 2014
Rated 5.0 out of 5.0 by JbDavis Excellent hotel
The hotel and saff met my every expectation and affirmed the fact that I prefer the Holiday Inn chain of hotels.
September 13, 2014
Rated 5.0 out of 5.0 by paigetex Clean, quiet, cool rooms
As always, consistent with this brand, this hotel does not disappoint. The staff is always accommodating and friendly. Hotel is exceptionally well maintained and clean. Breakfast is always hot and ready at the posted time. I've stayed here before and definitely will be back.
September 8, 2014
Rated 5.0 out of 5.0 by Walhalla Hollow Tight Sheets! Clean, Secure, Very nice place to stay.
We stayed for a few days with family. Great cleaning staff. Comfortable rooms, felt very safe and secure. Friendly staff all around.
Highly recommend as place to stay for business or pleasure.
September 5, 2014
Rated 3.0 out of 5.0 by dmrmom Dirty room
Although the hotel was somewhat "nice" the room was not clean. I'm not sure if the hotel allows pets or not but there appeared to be pet stains on the carpet along with something "else" leftover by a pet! The wall casing on the bathroom had something dirty on it and the bathroom did not have any shampoo. One would think that's" no big deal go ask for some" well we arrived at 3:00am and did just that to find a sign at the front desk stating "I'll return shortly". We had to go back twice before anyone finally showed up to ask for shampoo and towels. The hotel appears a bit "worn".
September 4, 2014
Rated 5.0 out of 5.0 by Papi554 Good stay
I found the hotel to be functional for the purpose of mu visit
September 4, 2014
Rated 5.0 out of 5.0 by Margaret74 Exceptional
Exceptional Experience! I would recommend this Holiday Inn Express to anyone staying in the area.
September 2, 2014
Rated 4.0 out of 5.0 by qb1592 After Hours Front Desk Rude
Nice Hotel staff was nice except the overnight front desk lady was rude.
September 2, 2014
Rated 5.0 out of 5.0 by stacyh Great Experience Again!
I have stayed at this Holiday Inn Express several times and I have always had a great experience. The rooms are clean and well maintained. The staff is very friendly. I love the breakfast, too. I have a freshman at Baylor so I will definitely be back!
August 25, 2014
Rated 1.0 out of 5.0 by Daughter is a Baylor Bear Careful with your belongings
This hotel was fine until items were taken from my room. When I reported this to the manage, Mr. Patel, he refused to believe me that the things were taken. He kept telling me no one on his staff would take anything from my room. They did! My items were gone! IF you stay here, lock any personal items becasue you may have them removed and then nothing done to keep it from happening again!!
August 16, 2014
Rated 5.0 out of 5.0 by DD3456 Comfortable
This hotel was easy to get to and check-in was quick and easy. Beds were comfortable enough and rooms were spacious. The bathroom door and walls showed a little wear (water damage and rust stains on door frame near the floor) but it didn't detract from our stay. It also would not prevent us from staying again. Nice place to stay and had a good breakfast!
August 12, 2014
Rated 5.0 out of 5.0 by Chris M 1508 Great Hotel
This was an excellent hotel and the staff was extremely friendly. Could not have found a better hotel or rate in the area.
August 11, 2014
Rated 4.0 out of 5.0 by char333k Holiday Express in Waco
the day staff were informative, and super friendly
. The room was perpetually cold and the night staff was non-helpful....
the outside needed some cleaning.
August 6, 2014
Rated 2.0 out of 5.0 by Big Thumper Fun weekend costly...
Manager, Mr Patel, was not co-operative, staff was not very friendly. Lady working at check-out the next day at 6:45 was seated the whole time, definitely not a morning person or a people person. She could have cared less about our stay.
August 5, 2014
Rated 4.0 out of 5.0 by Dee1957 Comfortable room. Staff just not very friendly and I prefer staff that smile and are accomidating
Everything was ok. Nothing stood out as great. Staff were not rude. They simply did their job but did not speak. I did ask for ice at breakfast and was told to get it from the hall. There were only two guests in the room. At another hotel when I asked the staff brought me ice. That is above and beyond great service example.
August 4, 2014
Rated 4.0 out of 5.0 by amandacj Everything was fine, except...
The room was a typical Holiday Inn room; however, the toilet seat was cracked in half. The manager came and replaced the seat. However, when I notified them of another issues (leaking faucets that created puddles on the floor), I was told that there was nothing that could be done and we would just have to accept it.
July 29, 2014
Rated 5.0 out of 5.0 by Pw6284 Great hotel, friendly staff
My team and I have stayed here a few times in the past and we have never had a bad experience with this hotel. Mr. Patel and his team run an A-one operation. Well done.
July 28, 2014
Rated 5.0 out of 5.0 by Jill52 Very nice room
My niece and I stayed here for 2 nights. We were satisfied with most all that you had to offer us. We felt secure in our room, nice breakfast, comfortable bed, clean room, and loved loved loved that we could make the room as cold as we wanted to... so nice. I would recommend this Holiday Inn Express in Woodway, TX to anyone.
July 16, 2014
Rated 5.0 out of 5.0 by utjd2000 convenient location
I wanted a reliable hotel near the Veterans Administration hospital in Waco, and this fit the bill perfectly. The location is close to the Richland Mall and several restaurants, and it is very easy to reach from Hwy 84. The staff was very friendly and helpful; the room was clean and well furnished. Complimentary breakfast every morning with plenty of choices and absolutely no noise at night. Really glad I found this place because the value was excellent.
July 14, 2014
Rated 3.0 out of 5.0 by NMfan Very Clean but Stingy Breakfast and Noisy AC
I'm a huge fan of Holiday Inn Express but this one didn't quite meet expectations. The plus is cleanliness but breakfasts were lacking - no cinnamon rolls two days running, off brand all sugared cereals and fewer selections than other hotels.
The AC had a very loud fan whose speed could not be altered, resulting in disturbed sleep.
July 3, 2014
Rated 5.0 out of 5.0 by JDavis1972 We enjoyed our stay!
We were in town for a baseball tournament over a four day period. The hotel was in a great location. It was clean and the staff was courteous. Great overall experience! Would recommend to others.
July 2, 2014
Rated 5.0 out of 5.0 by marcia123 Predictably Good
Very nice, clean room. The breakfast was fresh and ready when we were. We will absolutely stay again.
June 28, 2014
Rated 5.0 out of 5.0 by camp gal Great stay in Waco
The Holiday Inn Express experience was very good. There were only a couple of things that were aggravating. One, was the closets are so narrow that your clothes will not fit in them. We were there for a wedding and had to bring dress clothes; i.e., suits, long dresses, dress shirts, etc. and we could not put them in the closet and close the doors because they are so narrow. We had to hang them on the outside on a place under the lamp??? Two, you do not have adequate parking space. When we came in the second night from the wedding which was about 9:30 p.m. we had to park in the back. There were so many pickup trucks back there that took up two parking spaces that we had a hard time finding a parking place. The first night there was a truck with a trailer behind it that took up about 6 parking spaces in the front of the Hotel. If people have rigs they should be parked someplace else.
June 28, 2014
Rated 4.0 out of 5.0 by ginal0828 quiet and clean room
The hotel staff was very courteous and helpful.
Check in went very smoothly as well as check out.
The breakfast could have been better. the bisquits were very hard and even with gravy could not cut them.
The rooms were clean and very quiet. The mattress was a tad too hard but the pillows were very comfortable. The internet service was quick.
June 26, 2014
Rated 5.0 out of 5.0 by KiKi44 Great service
Staff was very helpful and friendly. Suite was very clean. It is in a great location, minutes away from everything that you need. (shopping, activities, etc.)
June 21, 2014
Rated 2.0 out of 5.0 by Disappointed in Woodway Costs Way Too Much for Value Received!
Nice place--but for the price it should have been outstanding. Another hotel across the street was just as nice and cost maybe 60% of this Holiday Inn Express.
June 16, 2014
Rated 5.0 out of 5.0 by Utility99 Clean and confortable
Clean large rooms and comfortable beds. I will stay here again when doing business in the area.
June 12, 2014
Rated 3.0 out of 5.0 by J B Not Pleased Bed had a plastic cover on mattress.
Hotel hard to find if not familiar with the area. Bed had a plastic cover on the mattress. This made the bed hot and noisy. Staff was helpful and everything else was ok. (Typical Holiday Inn comforts)
June 11, 2014