Rated 4.6 out of 5 by 220
Rated 4.0 out of 5.0 by Michael L. L. Platinum Member??
Nice place but with most every IHG hotel I have stayed at I would get some kind of extra at check in or bonus point offer for being a platinum member. Now this is not required but it is a nice perk when you stay at as many hotels as I do. Almost all of the others I have stayed at would offer something simple like a goodie bag with some snacks and a few bottles of water, which are great when you have been traveling all day long and check in late at night. I prevents me from having to come back down to look for something to eat or drink after I get all my bags in my room.
The only other issue was that the front desk staff seemed kind of lost when I asked questions about places to eat nearby. I had to fend for myself on that one.
I would stay there again but would make sure I was better prepared next time.
February 6, 2014
Rated 5.0 out of 5.0 by Sonatasound love the place
We will definitely stay at Indigo hotel. The best hotel I have been.
February 4, 2014
Rated 4.0 out of 5.0 by Cat lady Good..but dining room needs improvement!
The room was wonderful .
Dinner could have had more choices with something besides beef and Mexican.
It was extremely noisy.
Breakfast was great except there was only one waiter and people were waited on before us. Also we only received part of our breakfast.
This was not the fault of waitor.
February 4, 2014
Rated 5.0 out of 5.0 by LDS12 Great services
Everything was great, especially the staff. Si, one of the
Assistant managers was great!!!
I will stay everytime I visit Waco!!!
January 30, 2014
Rated 2.0 out of 5.0 by 1Julia Restaurant and bar staff need intense training!
I don't believe these employees have been trained about service at all. They have no sense of urgency. Breakfast order was a series of chapters in one very long book, with pathetic results. One evening we ordered beers from the waitress. She was gone for a long time; came back empty-handed and asked if we were ready to order dinner. We said we'd like to enjoy our beers first and she said they'd "be ready soon." They were bottled beers!! A follow-up order of hot tea took at least 20 minutes. We moved to the bar where we were totally ignored by the female bartender. It's not that these people are bad, it's that they're clueless! Why are they in those roles? We usually give the benefit of the doubt, but this is egregious. Puts our stay here at risk.
January 27, 2014
Rated 3.0 out of 5.0 by Jenny20 This isn't CLUB Indigo
Arrived at the hotel and was pleased with the nice interior. Our room was very pretty and clean. Ordered room service and food was great. Went to bed and heard this incessant thumping and music like it was coming from the walls and floor. Tossed and turned for an hour before I called the front desk to find out where the music was coming from. The desk person stated it was from the outside speakers on the patio and he would have them turned down. This was at 11:45 PM. Apparently we were lucky enough to book room 218, the room just above the bar and patio area. I did everything to drown out the noise without success. The music finally stopped around 1 AM. Saturday night I knocked myself out with Tylenol PM and a glass of wine so I wouldn't have to deal with it. At breakfast on Sunday morning, I noticed the same techno music being played. I feel like I paid enough for a good nights sleep that I shouldn't have to complain about juvenile techno music being played too loud. I'm not quite sure why the hotel management feels like techno/disco music should be blasted through the hotel until 1 AM. If you want that vibe, rename your hotel CLUB Indigo, not Hotel Indigo. If you stay at this hotel, MAKE SURE you aren't booked on the 2nd floor!
January 26, 2014
Rated 4.0 out of 5.0 by BootsT Great Rooms
I was in Waco on business an was pleasantly suprised by the quality of this hotel. I would highly recommend this for anyone staying in the Waco area. The rooms, location and pretty much everything about the property was excellent. However, I had the worst experience ever upon check-out. I had a problem with my folio that needed correction. The gentlemen working the front desk turned the correction into a complete disaster. After standing at the front desk for an hour while he "worked" the problem, I had to leave to make a business meeting and return to complete the check-out that afternoon. On a positive note, Daryl the General Manager, was called in and he made it right. He was pleasant, professional and even tried to comp my entire stay due to this experience, but I refused his offer since the stay was excellent in all other areas. Despite this hiccup, I would definitely stay there again.
January 22, 2014
Rated 5.0 out of 5.0 Excellent stay
Staff was friendly and very helpful. Especially thanks to Darryl for his great service. Will always stay here when in waco.
January 6, 2014
Rated 5.0 out of 5.0 by Dcell0410 My first Stay with Hotel Indiglo
I must say that my family and I were very pleased with the contemporary design of the hotel. The employees were very easy to talk to and accommodated us very well. The hotel was nice and quiet with easy access to downtown and the main hwy. The family enjoyed the free WiFi. It was a very pleasant stay.
December 30, 2013
Rated 5.0 out of 5.0 by Sara9583 Great Experience
We live in Waco but got a room at Hotel Indigo because we were attending an event there. Other partygoers were also staying there so I was worried about the noise on our floor, but our room was so quiet and we heard nothing and slept very well. The room was extremely nice and clean and comfortable. The hotel lobby and bar area are elegant and perfect for a big event or just dinner and drinks. Thanks for a great stay!
December 18, 2013
Rated 4.0 out of 5.0 by ThanksgivingTraveler ThanksgivingTraveler
I loved this hotel....it is beautiful, clean and convenient. The only issue I had was that staff did not tell us that room service was closing it's breakfast service early on Thanksgiving Day. Other than that the experience was wonderful
December 3, 2013
Rated 5.0 out of 5.0 by Scotty64 An oasis in the desert
It was a very pleasant surprise to find accommodation of this quality for my first time in Waco. It is an automatic choice where I'll stay next time. Well done owners!
November 20, 2013
Rated 4.0 out of 5.0 by IrishFaninOK2 Lengthy Stay
This is a beautiful hotel with a courteous and helpful staff. I would recommend it to anyone traveling to Waco. I only have two complaints: 1) The train that goes right by the hotel blaring it's horn at all hours of the day and night. 2) The parking lot, with its lack of parking. (I was told this problem will be addressed next year.)
November 14, 2013
Rated 5.0 out of 5.0 by Trackdad Great to be back!
My second stay at the Waco Indigo, ( I first stayed at the Hotel six months ago & could not wait to return), and I was as delighted to be there as much or more than I was six months ago. A special thanks to the General Manager ( a true detail man, who is very conscientious), and the wonderful ladies in the restaurant; who were so kind to me while serving me my meals. Keep up the good work folks! Definitely the best place to stay in Waco.
November 12, 2013
Rated 5.0 out of 5.0 by ddtx61 Stay
We had a wonderful time staying here. Will defiantly stay here again.
November 9, 2013
Rated 5.0 out of 5.0 by Wacostay Stay review
Hotel was very nice with everything needed from in room details to great place to eat and drink. Very nice property
November 7, 2013
Rated 5.0 out of 5.0 by Roxy50 Another Great Weekend at Hotel Indigo
The beds are so comfortable and the staff are so accommodating. We will only choose Hotel Indigo for our Waco visits. ++I think they may even be on the parade route for you Baylor fans. If you like a hotel with beautiful bar, pool and rooms along with outstanding food choices including a fresh and very reasonably priced breakfast, then you need to stay here. We stay at this hotel just for get-away weekends as it has more of a resort feel about it. It is the MOST conveniently located to ALL Waco attractions including the campus, the park and the zoo. We love this place!
November 6, 2013
Rated 5.0 out of 5.0 by cdesai19 Amazing
I stayed here for 3 months every week in and out for business purposes. Definitely recommended.
November 6, 2013
Rated 5.0 out of 5.0 by KFO7 Great find in Waco
We really liked this hotel...it does not feel like a cookie cutter property. Very snazzy design with comfortable beds and a GREAT shower. We even sat on the patio and enjoyed the evening weather. It was a wonderful surprise in Waco and we will definitely recommend it. Also, very easy access to Baylor.
My one negative was that the front desk clerk was no help with food. We wanted to go out to someplace that was not a chain restaurant and he had NO ideas. We ended up going online and found several really good places. Maybe they need more training for that.
Overall positive experience and we would stay there again.
October 24, 2013
Rated 5.0 out of 5.0 by CWR21 STAFF WENT ABOVE AND BEYOND DURING OUR STAY
Staff went above and beyond during our recent trip. We will definitely stay there again.
October 23, 2013
Rated 5.0 out of 5.0 by Meridith Great stay
Our family loved this "fancy" (so says my 9 year old daughter) hotel. The staff was over the top helpful. We will definitely be returning on our next trip to Baylor.
October 23, 2013
Rated 5.0 out of 5.0 by Wojkowiak Beautiful hotel
We were guests with y'all for 3 nights while visiting with our son and grandson. We enjoyed it thoroughly. Rooms were great, especially the shower. We ate several meals and each one was delicious! Service was excellent! The only negative was that parking was a definite challenge at times. We understand that this issue is being addressed. You have given us such a great experience, we will be using your facility for all our future visits.
October 20, 2013
Rated 5.0 out of 5.0 by PaulInMiami Waco's Best Hotel FOR SURE!
What a delightful gem this is. So great to finally have something upscale and nice in Waco. Awesome team on staff and a REALLY comfortable room. Well done, understated but functional.
I will come back for sure.
October 18, 2013
Rated 5.0 out of 5.0 by Repeater Fourth stay
Wouldn't consider staying anywhere else -- perfect proximity to Baylor.
October 15, 2013
Rated 5.0 out of 5.0 by acct Great stays always at this Hotel
Staff is always friendly and helpful!!
Love this place!
October 14, 2013
Rated 5.0 out of 5.0 by paclaw Is this Waco Texas
Been to Waco many times in my life but never expected to stay at a place like this. Reminds me of a hotel in Houston or Austin. Beautiful design and you will notice as soon as you walk in. Staff was great from check in, bar, waiters down to cleaning staff. Hotel was very clean and peaceful. Would stay again in a heartbeat.
October 12, 2013
Rated 5.0 out of 5.0 by bbell We love this hotel!
What a refreshing hotel! The staff is friendly, the rooms are comfortable and the location is perfect! We travel extensively and we can't recommend this hotel enough. Our biggest concern is that more people will discover Hotel Indigo Waco and we won't be able to get in!
October 9, 2013
Rated 5.0 out of 5.0 by Texsal What a refreshing change
We enjoyed the modern look of the lobby and rooms. Having a real mixologist behind the bar was an unexpected treat. We will watch for hotel indigos from now on.
October 8, 2013
Rated 5.0 out of 5.0 by gypsytraveller Always Great
Hotel Indigo is my favorite hotel in Waco. I plan to look for other hotels in this chain when I travel.
This visit I had a faulty a/c unit. I called the front desk and someone came up immediately. When he couldn't fix it, he went downstairs and got me the key to another room. He also brought back a rolling rack to help me move my things. It was all taken care of in a flash.
I like that!
October 7, 2013
Rated 5.0 out of 5.0 by khysmom92 Wonderful Establishment!!!
This is my second stay at Hotel Indigo and I loved it the atmosphere
The local surrounding business are great!!! Location, location you have found the spot! The staff greets you warmly from the time you
get it like they are happy too see you and have been waiting for you to arrive. Reasonably priced, and an AWESOME place to lay your head down after site seeing. I will be back in November for a family Thanksgiving, rushing from that function to Hotel Indigo! See y'all soon! And thanks for the cushy beds!!!!!
October 6, 2013