Rated 4.6 out of 5 by 217
Rated 4.0 out of 5.0 by sororitywarden convenient Waco hideaway
Calm atmosphere; pool, lounge, exercise great; bar/restaurant menu & selection far superior to other local properties. Decor & room layout unique and very functional. Wi-fi was only working in some areas.
August 1, 2013
Rated 5.0 out of 5.0 by Roxy50 Kim's Wedding
All of our out-of-town guests stayed at the Indigo along with our photographer and family, who stayed for several days leading up to the wedding. The bride and groom stayed in one of the three suites available. All of our needs were accommodated including a gift-opening coffee on departure day. So, so many thanks for our amazing time! This beautiful hotel with it's vast, relaxing pool and lounge areas enhanced my daughter's wedding week greatly. You can really tell that the team members enjoy their jobs and our every need was cheerfully and effectively managed. Thank you, Hotel Indigo, I congratulate you for your commitment to everything you advertise!
August 1, 2013
Rated 5.0 out of 5.0 by Lili59 Wedding Weekend
We booked rooms for a wedding weekend and everyone of our guests were so impressed by the hotel. We stayed with our guests after the reception and everyone was right. It was fabulous! I would definitely recommend the Indigo to anyone coming to Waco.
July 29, 2013
Rated 4.0 out of 5.0 by tennisgal Great Find
Really nice and modern hotel. Interesting location. Rooms were spacious and very comfortable. Great design. Nice, engaged manager. Good work out room. Food was very good. Reasonably priced.
The pool is nice but very small. Not enough staff. Had to leave and go get a meal some where else after waiting twenty minutes plus to get an order in. Only one server for dining room and a little league group ahead of us. Also front desk needs to be more service minded. Seemed like college students who weren't very engaged. No trolleys avail for luggage and no one offered to locate one. Just shrugged their shoulders.
Could also benefit from small market w drinks and magazines, sunscreen, etc. Not really any place right around there to pick things up .
July 20, 2013
Rated 5.0 out of 5.0 by vernamae People and Pet Friendly
Our pet Shi-poo is a part of our family. The hotel Indigo not only welcomed us with warmth and friendliness, they also welcomed our pet. The only recommendation I would make would be that they have a designated pet area for pets to relieve themselves similar to what you'd find at the large-chain pet stores.
July 13, 2013
Rated 5.0 out of 5.0 by Baylorparents Consistently fabulous
Spacious rooms, great bathroom and toiletries and a wonderful restaurant. Worth every penny. Fabulous staff
July 6, 2013
Rated 5.0 out of 5.0 by C3013 Comfortable and surprising
Great place to stay, very inviting. Beds are very comfortable. Greatest hotel in Waco!
July 6, 2013
Rated 5.0 out of 5.0 by URVAL1112 Absolute favorite place to stay in Waco Texas!
The hotel is incredible and the staff is very friendly and helpful. Being the newest hotel in town, Hotel Indigo Baylor definitely lives up to its standards! HIGHLY recommend the hotel to anyone looking for a place to stay.
July 3, 2013
Rated 5.0 out of 5.0 by tunaf1sh Great Staff
My daughter and I stayed here a few weeks ago to attend the freshman orientation at Baylor University. We had a wonderful experience and are looking forward to our return visit in August. The rooms were clean, bed comfy, and located conveniently near the university. Would like to say thanks to Kayla for all her help, Cy for getting us to and from the school our first day and to Jackie for getting us there on day 2. Everyone there went out of their way to make this trip memorable. Thank you
July 2, 2013
Rated 4.0 out of 5.0 by ncbarber Stay here but eat elsewhere
The hotel provided great accommodations. However, the room service meal was a disaster. The order took forever, was cold upon arrival and the order was incorrect. The portions were small and the price was too high for what we received. The waiter who brought the food basically shrugged it off and said he was very busy. Pretty disappointing.
July 2, 2013
Rated 4.0 out of 5.0 by daisymay Comfortable, clean rooms
This is my second time to stay. It's been about a year between visits. On my first stay, the staff was beyond accommodating and super friendly. This time they were about what you should expect at any hotel. This hotel is still my first choice in Waco.
June 28, 2013
Rated 4.0 out of 5.0 by Wkmclaug Excellent rooms
My overall experience was excellent! The rooms were great, clean, and comfortable. The one down side was breakfast. The restaurant offered a very limited menu and not much selection. I would prefer to see a modified continental or a full menu added. I would go off property next visit for breakfast if changes are not made.
June 23, 2013
Rated 5.0 out of 5.0 by Repeater Outstanding
Best in the Baylor area. Will be home away from home while the girls are in college.
June 21, 2013
Rated 5.0 out of 5.0 by ndmeeks25 great service great rooms. great breakfast
my only gripe was only two elevators but it didn't interfere with my stay. I would most definitely recommend and stay at the other properties throughout the country...everything I needed was in walking distance....bank ATM fast food gas station/convience store...
TWO THUMBS UP
June 21, 2013
Rated 4.0 out of 5.0 by unionroofer great hotel parking not so good
I really enjoyed the hotel. Parking is not adequate. I arrived about 10 pm and the parking lot was full and had to park on the street. The same happend the next evening, even though I was back to the hotel by 7 pm. It is a very nice hotel. The staff was super nice and helpful.
June 20, 2013
Rated 4.0 out of 5.0 by midgetoundup Modern and Comfortable
Modern, fun feel just walking into the door and seeing the bar area and hearing the music. Nice, helpful staff and quiet, peaceful stay. Did not take advantage of all the amenities, but gym and pool looked inviting.
Looking forward to staying here again for a little longer next time.
June 18, 2013
Rated 5.0 out of 5.0 by debb42 Loved it!
only complaint - parking was limited if you came in late....
June 18, 2013
Rated 5.0 out of 5.0 by Bulldogger Great atmosphere
I really enjoyed my stay. Would highly recommend this hotel!
June 17, 2013
Rated 5.0 out of 5.0 by DuckmanTX Overall awesome for Waco
We are actually from the Waco area and were staying at the Hotel Indigo with reward points as we had some renovations done on our home. We were very satisfied with the Hotel Indigo and the high review marks were right on. The only complaint at all was the fact that the pool is in the shade and was VERY cold.
June 17, 2013
Rated 5.0 out of 5.0 by Repeater Comfortable as a small apartment
I regularly stay at Holiday Inns, and chose this Indigo hotel to be as close to Baylor Campus as possible (even though it was a little more expensive than I am used to paying). My daughters and I loved the roominess and decor -- especially the large mural of flowers, the walk-in shower, the textured plate glass, and the angled wall in the foyer/bathroom. I even liked the texture of the hardwood floors on my bare feet.
Staff was extremely kind as we had to postpone a night to accommodate going to an unexpected funeral.
The only thing I did not like was the "stiff" bed.
June 12, 2013
Rated 5.0 out of 5.0 by Twhite Excellent Stay!
My stay was Excellent! The room was extremely clean and the staff was very welcoming and genuinely glad I was a guest! Thanks
June 6, 2013
Rated 3.0 out of 5.0 by Darb Paid for a room with view(not so much)
I paid a little extra for a room with a view. I got a room on the first floor looking at the back of a building. Obviously there was not a view. Other than that, a pretty place to stay
May 22, 2013
Rated 5.0 out of 5.0 by Southernshriner Stay here for Waco!!! Clean, new, and competent staff..
I am generally fairly critical. This hotel exceeds expectations. I stay 50+ a year for business and this ranks in the top five for me. The staff was well trained and courteous. No bait and switch "perks". The food and bar are excellent. The rooms, bathrooms, etc. are stellar. No complaints and will return. I highly recommend for any trip to Waco or Baylor.
May 13, 2013
Rated 4.0 out of 5.0 by badbirdbud Over night stay
The room was clean and stocked. They have keurigs in the room which is lovely.
May 13, 2013
Rated 4.0 out of 5.0 by DEandDE Above average
Our room was clean, the hotel is very clean and sleek looking in general. Breakfast was the only meal we had and it was very good with good service.
The only problem that keeps it from being 5 stars is the bed that was quite uncomfortable. If you like rock hard beds and heavy covers, then you will love this place.
May 12, 2013
Rated 5.0 out of 5.0 long weekend
We stayed at the hotel to attend a college sporting event. This was our university headquarters and management couldn't have been more accomodating. Asked for a roll away and in 15 min. the engingeer was installing one. Manager arranged for our other family rooms to be adjacent. Great stay.
Only thing all hotels should have is a blanket. The heavy comforter is too hot unless you crank the AC down to 60 and this defeats the purpose of room comfort for non sleeping times.
May 11, 2013
Rated 5.0 out of 5.0 by Trackdad STATE OF THE ART & HOSPITALITY TO MATCH
Best value I have experienced in my travel years attending College track meets all over the U.S. High quality facility with hospitality to match by a staff which is sincerely interested in making you comfortable. Unique surroundings in the Hotel & room all designed for casual comfort and thematic interest, really resonates with the personality of Waco & Texas in general. Convenient access from Waco airport & within walking distance of Baylor, Museums, downtown & parks etc.. Excellent food, no need to leave the Hotel to eat any where else, wonderful wait staff & personable Chef.
May 10, 2013
Rated 4.0 out of 5.0 by AmyEleanor Great place to stay while in Waco!
My family stayed here a few weeks ago, for a Baylor event and were so happy with the new place. The rooms were modern and comfortable, the bathrooms were delightful and the bar area was really inviting.
The only thing I did not like was the service at the morning breakfast. I arrived early on Sunday morning and just ordered coffee while I waited for the rest of the group. The young woman that waited on me was not friendly, did not return to refill my coffee until I waved her down, did not bring cream and sugar with the coffee, and then came by, leaving the check before the rest of my group got there. I had to wave her down, again, in order to get her to come back and take the check back, since we weren't finished ordering. There were plenty of empty tables so it wasn't that she needed me to leave.
We will return here, because we really liked the rest of the hotel. I do hope that someone talks to the staff about customer service, though.
April 26, 2013
Rated 5.0 out of 5.0 by Annie52 Beautiful Room and great dining
I stayed at the Hotel Indigo with my 90 year old parents. It was a great experience. The staff made sure that my room was directly across from their handicapped room.
The whole hotel is a refreshing change of pace. All beautiful.
The restaurant in the lobby is excellent. We had a group meet for bruch and the service and quality off food were outstanding.
Definitely the best place to stay in Waco, especially if you are attending a function at Baylor.
April 25, 2013
Rated 2.0 out of 5.0 by Kellietex Nice hotel, friendly staff, poor service follow-though.
The room was comfy, staff was all very friendly. But I have found the service lacking. I went down for breakfast and ordered 1 breakfast taco to go. Was told I couldn't have just one, I had to have two. Ok. I'll just leave one on the plate. After waiting 25 minutes, I had to track down the waiter and cancel the order as I was late for a meeting.
After my trip I arrived home only to find I had left a bag in the closet. I made arrangements to have the bag shipped home. After waiting 2 weeks but it never arrived, I called the hotel and spoke to the front desk manager. He went looking and found it in a closet. He said he was just waiting on address verification. I explained it had already been given to them 2 weeks ago. He said Oh. Yes it's all here on the bag.
It doesn't matter how cool to decor is, how comfy theds are, if you don't have follow through on your service. I'll give them another chance. But just one.
April 17, 2013