Rated 3.9 out of 5 by 69
Rated 3.0 out of 5.0 by JackNY46 Holiday Inn Express - Woonsocket, RI
The hotel itself was very good as is usual for any Holiday Inn, My issues was with the front desk staff. The woman didn't not seem to know her job or even care. She puit a hold on my credit card for more than the full amount of my stay at check in. I have never had this happen at any other Holiday Inn, usually it is a $50 hold at most until the end of the stay when all room charges are then charged to my card. WhenI questioned her about this she got snippy and told me that's how its done and could not explain what the extra charges were for and that they would "probably" come off at the end of my stay. She was not helpful at all to me or any of the other guests checking in.
July 28, 2014
Rated 4.0 out of 5.0 by Petiebird Nice place
We were treated well by the desk staff. They were very helpful finding us a place for dinner. I would definitely stay at this hotel again.
July 28, 2014
Rated 4.0 out of 5.0 by gllm Night shift staff
We had left our phone charger in a previous hotel. The night shift staff were very helpful in that they let us use a charger they had on hand, writing down our name and room number, so that my husband and I would be able to keep in contact the next day as my husband had to work and I needed to know when he would be finished for me to pick him up. I am sure most hotels would not have done this! I really appreciated them!!!! They were a life saver!!!! THANK YOU AGAIN!!!
July 27, 2014
Rated 3.0 out of 5.0 by sunsikle Don't choose for the pool
Was an overall good stay- was looking to relax in the pool but it was dirty and the smell of chlorine would knock you out.
July 22, 2014
Rated 3.0 out of 5.0 by arby5 nothing special
title says it all..best thing was breakfast was actually pretty good.otherwise everything else was just ok
July 15, 2014
Rated 3.0 out of 5.0 by foster1 Attention to service.
As a platinum member I stay at many HIE's. This one I found clean and everything you would expect at an HIE. The issues I have are with service.. when I arrived, my request for room type were not honored or checked against the reservation or my online profile. They were sold out so there was nothing for the desk to do but to say they were sorry. Second, for a hotel with 5 floors, only one ice machine was working and none of the drink machines were working. Unless I'm mistaken, hotels are in the service industry....
Attention needs to be paid to this..
July 14, 2014
Rated 3.0 out of 5.0 by adam311 Customer Service
Customer service was great Sam and Val at the front desk were a pleasure to deal with and handled my room issues promptly,(just beware there are renovations being done on the forth floor) The front office manager was a little rude at first cause she seemed to have gone out of her way to make sure i knew there was no smoking in the hotel before i even finished checking in and felt judged for having tattoos and being from New York / New Jersey. other than that everyone else at the hotel was great.
July 11, 2014
Rated 4.0 out of 5.0 by NaRe70 Very good handicapped facilities
Since I am in a wheelchair, and need accessible facilities, I was very happy with your facilities. Everything was set up perfectly for those of us in need of handicapped facilities. I do appreciate this!
July 9, 2014