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Rated 4.0 out of 5 by 92 reviewers.
Rated 4.0 out of 5.0 by Overnight visit We enjoyed our stay at the Providence-Woonsocket Holiday Inn Express. The room was good size and the bed was quite comfortable. We enjoyed the complimentary breakfast, it is a nice touch to start your day. There is a cute little diner right in the parking lot that is open 24 hours a day, we enjoyed a late night snack from there. I would recommend this hotel to anyone that is looking in this area. September 12, 2014
Rated 5.0 out of 5.0 by Great service! I was able to make a last minute reservation for a wedding in the area after our original accomodations couldn't accomodate us. Room was clean, service was great and a free breakfast was a bonus! September 9, 2014
Rated 5.0 out of 5.0 by Consistent quality Have stayed multiple time and have always experienced consistent quality in the room and staff service. September 4, 2014
Rated 2.0 out of 5.0 by had my personal belongings thrown away booked a non smoking room because I am highly allergic to smoke i told them this and i was still placed in a smokers room. then and my 2nd day the cleaning staff thrown my specialty shampoo conditioner and body wash and my little brothers brand new swimming trunks. my skin is allergic to a lot of things so i have to use expensive specialty soup that can only be found online because of this i could not bathe properly or wash my hair the last 2 days i was there which cause me to breakout i reported it immediately, the only compensation i was given was 2,000 reward points i'm not happy the hotel said they would call me i have never received a call or email form them. September 3, 2014
Rated 4.0 out of 5.0 by Holiday Inn Woonsocket Stayed at this property for a little over a week during a recent business stop in Rhode Island. As far as HIE goes, this one is just average. My room was clearly designated as non-smoking, but upon check-in it was apparent that wasn't the case. Staff used a terrible air freshener to cover up the smell, which only made it smell worse. Other than that, a pretty average stay for me. Typical comfy beds and complimentary toiletries etc. Pool looked to be clean and functional.Staff went the extra mile for me, as I was unable to check out in person due to a hospitalized illness during my stay, and they made sure my belongings were safe until I could return to retrieve them. Would recommend this property based on this alone. August 29, 2014
Rated 5.0 out of 5.0 by More than expected While I never actually made it back to my room to sleep, the time I did spend in my room was enjoyable. Breakfast was surprisingly good, and every one was very kind. August 26, 2014
Rated 5.0 out of 5.0 by Good clean hotel Friendly staff, clean hotel with clean rooms, comfortable beds, good breakfast. August 25, 2014
Rated 5.0 out of 5.0 by Weekend adventure with children We had a great stay at the HI Express Woonsocket. The children were ecstatic with the pool and swam twice a day! The staff was welcoming and accommodating. August 22, 2014
Rated 5.0 out of 5.0 by bed very comfortable sleep very well I will go back again I really like the THE Holiday Inn Express , Very clean , Pleasant and staff with smile That make You feel at Home very nice staff August 21, 2014
Rated 4.0 out of 5.0 Comfortable beds and Wi-Fi service Overall stay at this hotel was very good. Great pillows on the king size beds from soft to firm. Would like to have had a refrigerator in the room. August 19, 2014
Rated 2.0 out of 5.0 by Slightly below average and needs updates. Overall the hotel appeared poorly maintained. The A/C in the room was configured to run based on a motion sensor thus no working A/C at night. Result was a hot uncomfortable room that was difficult to sleep in. The room comfort other than the A/C issue was alright. The furniture was quite dated eyesore but functional. If you are just passing through it works for a night but I wouldn't want to spend an extended amount of time there. August 16, 2014
Rated 4.0 out of 5.0 by Was pleasant and relaxing stay We had a very good experience with the stay in the hotel. One small thing was that staff was not always too friendly but this was compensated with everything else: good room, excelent breakfast, hotel apearance, comfort. We liked the stay. August 14, 2014
Rated 4.0 out of 5.0 by Guest Good food/breakfast...room/furniture could have been more updated and clean. August 9, 2014
Rated 5.0 out of 5.0 by Summer Family Vacation We were looking for hotels in the greater Northern RI area to stay for seven nights. We decided on this hotel because of the value and location to our activities. The staff was very courteous and helpful for the entire week. The food was very good and the beds were extremely comfortable. The manager met us and she was very cordial and friendly. The Mendon Road side of the hotel is rather noisy from large trucks and vehicle traffic during the day. Overall I would recommend this hotel to anyway looking for great accommodations at a reasonable rate. August 7, 2014
Rated 5.0 out of 5.0 by Nice stay Very clean and comfortable. Very nice bed linens and a selection of pillows; both firm and soft which was great. Complimentary breakfast was better than most. The staff was friendly and helpful and when we accidentally bought a movie, it was cleared up the next morning with no problem. A good little diner right next door. July 30, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express - Woonsocket, RI The hotel itself was very good as is usual for any Holiday Inn, My issues was with the front desk staff. The woman didn't not seem to know her job or even care. She puit a hold on my credit card for more than the full amount of my stay at check in. I have never had this happen at any other Holiday Inn, usually it is a $50 hold at most until the end of the stay when all room charges are then charged to my card. WhenI questioned her about this she got snippy and told me that's how its done and could not explain what the extra charges were for and that they would "probably" come off at the end of my stay. She was not helpful at all to me or any of the other guests checking in. July 28, 2014
Rated 4.0 out of 5.0 by Nice place We were treated well by the desk staff. They were very helpful finding us a place for dinner. I would definitely stay at this hotel again. July 28, 2014
Rated 4.0 out of 5.0 by Night shift staff We had left our phone charger in a previous hotel. The night shift staff were very helpful in that they let us use a charger they had on hand, writing down our name and room number, so that my husband and I would be able to keep in contact the next day as my husband had to work and I needed to know when he would be finished for me to pick him up. I am sure most hotels would not have done this! I really appreciated them!!!! They were a life saver!!!! THANK YOU AGAIN!!! July 27, 2014
Rated 3.0 out of 5.0 by Don't choose for the pool Was an overall good stay- was looking to relax in the pool but it was dirty and the smell of chlorine would knock you out. July 22, 2014
Rated 3.0 out of 5.0 by nothing special title says it all..best thing was breakfast was actually pretty good.otherwise everything else was just ok July 15, 2014
Rated 3.0 out of 5.0 by Attention to service. As a platinum member I stay at many HIE's. This one I found clean and everything you would expect at an HIE. The issues I have are with service.. when I arrived, my request for room type were not honored or checked against the reservation or my online profile. They were sold out so there was nothing for the desk to do but to say they were sorry. Second, for a hotel with 5 floors, only one ice machine was working and none of the drink machines were working. Unless I'm mistaken, hotels are in the service industry.... Attention needs to be paid to this.. July 14, 2014
Rated 3.0 out of 5.0 by Customer Service Customer service was great Sam and Val at the front desk were a pleasure to deal with and handled my room issues promptly,(just beware there are renovations being done on the forth floor) The front office manager was a little rude at first cause she seemed to have gone out of her way to make sure i knew there was no smoking in the hotel before i even finished checking in and felt judged for having tattoos and being from New York / New Jersey. other than that everyone else at the hotel was great. July 11, 2014
Rated 4.0 out of 5.0 by Very good handicapped facilities Since I am in a wheelchair, and need accessible facilities, I was very happy with your facilities. Everything was set up perfectly for those of us in need of handicapped facilities. I do appreciate this! July 9, 2014
Rated 3.0 out of 5.0 by Depends on what you need. If your looking for a clean room and a friendly staff , and a nice breakfast, you ll find it here. If you need clear reception, channel choices, a fitness room with weight resistance , and a refrigerator, you'll need to look somewhere else. July 7, 2014
Rated 2.0 out of 5.0 by bysa one of front desk staff was very rude about my inquiry of room not being cleaned. other staff on front desk were helpful though with local attractions and suggestions. hotel hosted soccer and lacrosse teams per a contract, but seemed very put out and upset kids were in the hotel. we had to stay there so we thought we would have a hotel that were friendly to kids. other parents mentioned how surly she was to them. breakfast was great, cleaning staff was great. many choices for breakfast and very good. July 3, 2014
Rated 3.0 out of 5.0 by Ok hotel For the price of the hotel, expected a refrigerator and microwave in room. They were hosting soccer teams and lacrosse teams that HAD to stay there due to a contract, yet they seemed to be put out we were there. One of front desk employee was not friendly. Our room was skipped by mistake and not cleaned, but manager fixed it quickly. Front desk attendant told me i have to request it to be cleaned, which manager said was wrong. The cleaning staff did well and breakfast was very good. Comfortable beds and pillows. July 2, 2014
Rated 5.0 out of 5.0 by Great staff Fast check in, very nice and helpful staff. Very quiet place. June 26, 2014
Rated 5.0 out of 5.0 by Very friendly and accomodating staff When we checked in, the front desk staff went out of their way to make sure we were comfortable. Very friendly and accommodating! June 25, 2014
Rated 5.0 out of 5.0 by No Problems Nice hotel. Seems like recently remodeled, clean rooms. Mine had a full couch (pull out bed). Nice breakfast downstairs in the morning. Staff at front desk is very friendly and helpfull. There is a small coffee pot in the room as well. I had no complaints, would stay again if the opportunity comes up. June 16, 2014
Rated 4.0 out of 5.0 by OK Stay Front facing room was noisier than it needs to be from road noise.. Service was nice. i would stay again June 16, 2014
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