Rated 4.2 out of 5 by 182
Rated 4.0 out of 5.0 by Andi71 Close to DCU Center
Had some problems here, but I think they were isolated. The breakfast is not anything like the quality of most other hotel chains, though they do have a machine that makes pancakes on a conveyer belt (never seen that before!). Overall, the hotel looks nice and the staff is friendly. Has a Starbucks and a 99 in the next parking lot.
June 30, 2015
Rated 5.0 out of 5.0 by Nomadic Existence Location and style
Stay at this place fairly regularly, it's well located and one can walk to my favourite Worcester hangouts. Pleased to find it has become a Holiday Inn Express, since I'm an IHG Platinum member.
Minor issue with reservation on check in, but night manager resolved it fairly easily.
Room was great, spacious and looked good, bed was comfortable. Breakfast was pretty good, cinnamon buns, of course, but no biscuits with sausage gravy.
One lift/elevator still out of service, has been for more than a year now - before it rebadged as HIExpress.
June 28, 2015
Rated 5.0 out of 5.0 by Ryberg63 Great location, near to everything.
Visiting Worcester for the Running festival scheduled the next day. Already registered for next years
race, plan to stay at this location once again.
June 24, 2015
Rated 5.0 out of 5.0 by hadkat89 Comfortable and Relaxing
Recommend, comfortable, staff very friendly and courteous
June 22, 2015
Rated 2.0 out of 5.0 by Dmts Need better training
The hotel itself is what you expect. The service staff on the other hand is not. Received my key with the room number on it. Went to room key did not work. Back down to desk with all my stuff. Told them the key did not work. He wrote down the wrong room number. It worked on the correct room door. At 3:15 AM I get a call that the shuttle is ready. I did not request shuttle service. So I was awakened for no reason and someone else didn't get their call. Not impressed.
June 21, 2015
Rated 4.0 out of 5.0 by KJS2 Great Staff
All the staff (front desk, maintenance, breakfast, cleaning, etc.) was genuine and helpful
Problem with air conditioning was handled quickly and professionally.
June 19, 2015
Rated 5.0 out of 5.0 by jeff307 Business trip stay
This was a very pleasant experience to stay at the Holiday Inn Express-Worchester for a business trip. Very favorable impression made by this location: competent, friendly staff; clean, quiet rooms.
June 19, 2015