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Rated 4.0 out of 5 by 39 reviewers.
Rated 1.0 out of 5.0 by a/c not working The a/c in our room was not working. We switched to another room that did not go over 75 degrees. Nice hotel from the outside. An overall dissappointment from the other holiday inns we have stayed at. would not reccommend. July 23, 2014
Rated 4.0 out of 5.0 by Comfy Clean room and bathroom, quiet hallways.. It was a nice stay. July 17, 2014
Rated 5.0 out of 5.0 by Great staff! Upon check in, the counter staff was extremely courteous, friendly, and helpful. I was in on business, so time was fairly short. I had a few minor special requests that were handled quickly and graciously. Basically, dumped my belongings in the room and ran out for meetings. Sleep was average, as expected. Breakfast in the morning was a more than pleasant surprise. Great variety, well stocked, clean, organized, well looked after by the attending staff. July 9, 2014
Rated 4.0 out of 5.0 by Service was great, price was high We stayed at the Holiday Inn Express overnight while visiting the area for a job interview. While our overall experience was nice, there were some issues that popped up. There was a problem with an electrical outlet in the bathroom (at first I thought it was the iron not working, and the front desk attendant was very quick to help), and the shower curtain rod was so loose that the curtain didn't shut all the way. The curtain covering the window in the room didn't seem to shut all the way, either (or at least it wasn't readily apparent on how to do so), so we had light filtering in at night. Lower on the totem pole was the fact that the wifi was very slow and almost didn't seem to work at first. As I mentioned, though, the staff was very quick to help and very friendly. The business center was easy to access and use (had to print copies of my resume). And the fact that the wifi was free is always a plus. I gave a rating of four stars because I don't think what we paid for was what we got. I'm aware that every place suffers from problems here and there, but the amount we ended up paying for an "express" hotel should have warranted near-perfect conditions. So if you don't mind the higher price tag and it's only for a night or two, I can recommend this. If you're planning more than two nights, I would say maybe shop around. July 1, 2014
Rated 5.0 out of 5.0 by Good location, good price. Chose this hotel because of the price per night and it was within walking distance to the Paulie New Orleans Jazz Fest in downtown Worcester. Room and bathroom were clean. Bed was very comfortable. Breakfast included was great. I would come to this hotel again. June 30, 2014
Rated 1.0 out of 5.0 by Worn, tired facility Facility is worn and in need of major rennovation. AC/Heat units are very poor. June 30, 2014
Rated 4.0 out of 5.0 by Great except for AC noise The air conditioner is very loud. And it is difficult to turn off. Wish I could have opened a window instead. June 26, 2014
Rated 5.0 out of 5.0 by What a GREAT staff We stayed here during my daughters college orientation and the staff was wonderful. Everyone from the front desk, housekeeping, maintenance and management were friendly, accomodating and very courteous. We lost cable for 4 hours and had no TV at no fault of the Hotels but as a gesture for our inconvience they treated us to a free dinner and drink at the 99 resturaunt next door. We got a free beer and a lobster roll! They are first on my list when we return for a college visit! June 26, 2014
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