Rated 4.4 out of 5 by 178
Rated 5.0 out of 5.0 by SnoPro Consistant Standard
For a "near Boston" accomodation this is a great choice and value. As a frequent guest I have noted little slippage in quality over nearly a decade. Until last week. My preferences on file, the room assigned nevertheless avoided them all. I have a tobacco alergy, yet upon opening the door to the designated non smoking room, the odor of stale cigarette smoke was overwhelming. Also, the room was on the highway (loud) side of the hotel and on a lower floor, despite my stated preferences, always complied with in the past. The desk clerk advised that the most convenient parking slot turned out to be the entire length of the hotel away from the room. To the credit of the hotel, when the smoking issue was brought to the clerk, my room was promptly changed to one that actually complied with my preferences. That said, I question the vigilance of this hotel with regard to enforcement of the non smoking policy. A minor point overall, yet it seems petty to have eliminated the small guest check in rewards that had been customary in the past. These missteps aside, I will likely continue to patronize the Auburn HIExpress until a more competitive choice is developed.
May 12, 2014
Rated 5.0 out of 5.0 by mlflee Pleasant stay as usual
Nice quiet location convenient to shopping and restaurant. I usually stay here to visit my kids in college. Near the highway and 10 minutes to Worcester. Several shopping malls 5 minutes away, Outback about a mile away.
May 11, 2014
Rated 5.0 out of 5.0 by Dim Bulb Celan and comfortable
Overall nice experience, clean room, comfortable bed with nice pillows. I actually had a great nights sleep here. Dining choices in the area are weak, no reflection on the hotel though.
May 7, 2014
Rated 4.0 out of 5.0 by willow3333 Great service, clean, but mushy mattress
I have back issues and have come to rely on Holiday Inn Express for their great mattresses. This HIE disappointed. The mattress wasn't horrible, but was mushy, making it uncomfortable for me. Otherwise, this HIE lived up to the high standards I've come to expect from the franchise, although people might want to ask for a room on the side away from the very near highway.
May 6, 2014
Rated 3.0 out of 5.0 by Weekender57 Average accomodations
The hotel overall was average, and a bit overpriced for the value received. The furnishings were a bit dated, but very clean. The bed was ok. I was disappointed with the room's heating/air conditioning - even though digitally controlled, the in-room unit was a basic wall unit that didn't generate decently cool air. The breakfast area looked very nice, but the food selections were modest.
May 2, 2014
Rated 5.0 out of 5.0 by HMCMF perfect after flying into Boston
This hotel is just the right distance out of Boston to be reachable after flying in from the UK. I would highly recommend this hotel as it is welcoming, clean and tidy and the staff very helpful.
April 29, 2014
Rated 5.0 out of 5.0 by meme-jo Very hospitable staff
Comfortable and clean. Staff was exceptionally kind and made us feel very relaxed.
April 23, 2014
Rated 4.0 out of 5.0 by crb126 Comfortable and Convenient
Our stay was fine - room was clean and staff was friendly. Location is a very convenient drive to all the universities in Worcester, MA. My only complaint is staff was not aware of my Ambassador status and did not provide Ambassador extras or give me a 4 pm checkout. I am guessing it was a new staff member at the desk, because it was clearly indicated on my reservation. Note, she was very kind and friendly to my young son who was traveling with me. That could have been the distraction.
April 22, 2014
Rated 5.0 out of 5.0 by dmaraujo get away
Hotel was very clean. Staff was very friendly. Only compaint would be the quality of the "hot breakfast". If the eggs were out, there was no meat...when the sausage arrived, they were out of eggs. The dining area was very busy and they only had one staff member manning the are.
April 16, 2014
Rated 5.0 out of 5.0 by Steve915 Extremely friendly staff!
Over the last 3 years, I've averaged about 30 weeks a year in hotels. Some good, some not so good, but I believe this one is in the top 3 for the friendliest staff. I truly believe that when they smile, it's not just because they're just doing it because it's their job but because they really enjoy their job. I'll be back for sure.
April 14, 2014
Rated 4.0 out of 5.0 by ChinaShrek11 Friendly staff
I stayed here with a colleague for two nights. We were attending a conference in Sturbridge, MA. This appears to be a new Holiday Inn Express. The room was very clean. The wifi worked great. The staff at check-in and during breakfast was cheerful and energetic. Breakfast was above average for a HIX. There was fresh fruit and a pancake maker. Tables were kept clean and items were quickly replenished. This hotel is very convenient to Interstates 290 and 90. However, the highway noise at night was too much for me and I had trouble sleeping. The windows let in a lot of car noise and you have to run the AC if you want to drown it out. I would definitely stay here again but I would ask for a quiet room.
April 13, 2014
Rated 5.0 out of 5.0 by SUNSH4 COMFORTABLE BED
MY HUSBAND AND I CAME TO AREA DUE TO A
SERIOUS HEALTH PROBLEM WITH A REALATIVE IN HOSPICE. WHEN WE TOLD THE YOUNG MAN WHO
CHECKED US IN HE WAS EXTREMELY COMPASSIONATE AND SAID IF THERE WAS ANYTHING AT ALL THE STAFF COULD DO TO HELP
MAKE OUR STAY EASIER OR BE OF ANY HELP PLEASE LET HIM KNOW. HE MEANT IT. A TRULY CARING PERSON.
WE FOUND THE HOTEL QUIET DISPITE THE FACT THAT IT WAS QUITE FULL AND THE BEDS WERE
VERY COMFORTABLE AS WELL AS VERY NICE PILLOWS. EVERYTHING WAS CLEAN.
BREAKFAST WAS VERY GOOD.
April 12, 2014
Rated 5.0 out of 5.0 by SEP455 My favorite place to stay
When traveling for business I always try to stay at HIE's because of their consistent high quality hotels and Auburn gets my 5-star rating. The hotel is extremely well kept, very clean rooms that are quiet and comphy, with excellent breakfast choices. Also, being a rewards member, I received a free room upgrade!
April 11, 2014
Rated 2.0 out of 5.0 by danielle1129 Ehh
I did not enjoy this particular Holiday Inn. Lobby smelled really bad.
April 11, 2014
Rated 5.0 out of 5.0 by diehards Comfortable bed and great service
Really enjoyed my stay at the Holiday Inn Express in Auburn, Ma.
April 5, 2014
Rated 5.0 out of 5.0 by Lotsatravel More than adequate...
Nice,clean place for a buisenes overnight. Very accomodating staff,particularly the night staff and breakfast "lady". Breakfast was fine. Newspapers for all. Pleasant enough lobby dining area if you have to sit around. In a commercial area near the Mass Pike.
April 5, 2014
Rated 5.0 out of 5.0 by Jaxers Nice hotel, good location, good breakfast
This property worked well for us.
It was clean, secure, and the room was spacious.
I would definitely choose this hotel again.
The drains in the bathroom were slow. I should have mentioned it to the staff, but I did not.
April 3, 2014
Rated 5.0 out of 5.0 by RHFamily Quiet and clean with excellent highway access.
Our second stay here, this property is new and well cared for with attentive staff. Great value for this category of hotel.
April 2, 2014
Rated 5.0 out of 5.0 by prof2014 comfortable and quiet
This hotel is very reliably clean and comfortable.
March 31, 2014
Rated 5.0 out of 5.0 by KatieVB Easy access from the highway, comfortable
Our overall stay was pleasant. The hotel was clean and comfortable.
March 28, 2014
Rated 5.0 out of 5.0 by 57fish Great staff!
Just a great spot with excellent people working there. We dealt with everyone from front desk to maintenance and they all could not have been more genuinely friendly and helpful.
March 26, 2014
Rated 5.0 out of 5.0 by Edd48 Holiday Inn
Outstanding!!!The staff was warm, friendly, and knowledgable.
March 26, 2014
Rated 3.0 out of 5.0 by totoro-NC Holiday Inn Express, Auburn MA
The room was adequate for the short stay but it would be very nice if the room included a closet or wardrobe large enough to accommodate 2 people.
March 19, 2014
Rated 5.0 out of 5.0 by crb126 Pleasant Stay
Pleasantly surprised - quite a comfortable stay. Room was impeccably clean and comfortable. No road noise. Slept well.
March 12, 2014
Rated 4.0 out of 5.0 by SR1234sr Suits my needs
I'm in Auburn every couple of years for work, and have always stayed here. The mattresses are extremely comfortable, and the heat
March 8, 2014
Rated 4.0 out of 5.0 by sleerost Adequately comfortable and good Internet for Work
The general, overall experience was good. Would recommend this Auburn MA location to anyone who is not looking for luxury; comfortable is what you get. The staff were all attentive to everyone's needs as evidenced by the morning staff keeping the breakfast bar up to date and open beyond posted stop time.
There was no pool; a spa or hot tub was available. It was a little too cold to my liking based on other hotels over the years. Also, it was "sudsy" when the jets were activated and darn near spilled over the top edge of the spa.
Generally, if looking for an average experience without too many frills, Holiday Inn Express in Auburn MA would be a good location; especially in the summer (though I was there in the Winter) when there are so many outdoors things to do in the area.
February 28, 2014
Rated 4.0 out of 5.0 by Art91 Great Breakfast
Upon check in I was acknowledge as a platinum member
February 27, 2014
Rated 4.0 out of 5.0 by iFixForYou A Comfortable Stay
We recently stayed at this hotel for an archery tournament. The staff was professional and our stay was comfortable overall. Room was clean and quiet. Included breakfast was typical of HIE, but not too bad. Highspeed internet access was pleasantly quick.
February 26, 2014
Rated 4.0 out of 5.0 by Christlike Great Stay!
Arrived here for a "leasurily business trip".Enjoyed the setting and accomodations and was able to relax. Quiet and comfy w everything we needed in the room. Price was a little higher than expected however.
February 26, 2014
Rated 5.0 out of 5.0 by traveltoomuch_lessgolf Comfortable business stay
Needed to do business in Auburn area for a few days, hotel was comfortable and close to major highways, restaurants
February 23, 2014