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Rated 4.2 out of 5 by 98 reviewers.
Rated 4.0 out of 5.0 by gettysburg/hershey park visit comfortable beds - good service - nice quiet hotel - average breakfast - indoor pool small August 5, 2014
Rated 5.0 out of 5.0 Great staff attentive staff, clean room, and hotel facilities, great location July 30, 2014
Rated 4.0 out of 5.0 by Holiday Inn Lancaster, PA Hotel cancelled my reservation because they overbooked the hotel. When i finally got that problem "ironed" out, had to tolerate a riot in the pool area of the hotel after 10PM. July 22, 2014
Rated 4.0 out of 5.0 by staff was very professional I enjoyed my stay at this hotel but there was a group at the hotel that had noisy children and they was running all over the hotel. The beds were comfortable. July 21, 2014
Rated 1.0 out of 5.0 by This site is not clean like you would expect from Holiday Inn This is a poorly maintained hotel, the housekeeping staff obviously don't care about the details such as cleaning the bathroom counters, dusting or removing fingerprints. The lighting in the pool area was very poor and the pool was out of order the second night due to a mechanical ventilation problem. It seemed like a brand new hotel, but this place will be an absolute mess after a couple of years if this is how they maintain it. Very disappointing, I will not return to this Holiday Inn site. July 18, 2014
Rated 5.0 out of 5.0 by A Nice Place to Stay I really enjoyed my stay here. The front desk staff was friendly and I was pleased that there were some stores and restaurants nearby. My only disappointment was that the pancake machine was not functioning properly and the guy did not seem to want to be bothered with it by the second or third morning. ....and I wanted pancakes! Everything else was excellent and I would stay here again. July 18, 2014
Rated 5.0 out of 5.0 by FIrst Time at Holiday Inn Express I highly recommend this hotel to others traveling in the Lancaster area. The front desk personnel are very helpful, room was modern and clean. Internet connection is free and no hassles connecting. Did I mention that the price is great! The only recommendation is to do away with the mircrowaved 'rubber' egg omlet. July 17, 2014
Rated 5.0 out of 5.0 by Breakfast needs help We had a wonderful stay in York...the hotel was very clean, quiet and comfortable. Our only complaint is about the breakfast. It very poor.....the biscuits were dry, the eggs (although microwaved) were burned! We skipped breakfast our second day. We would definitely stay there again....just go out for breakfast. July 12, 2014
Rated 5.0 out of 5.0 by Excellent stay! I enjoyed everything at this hotel. Great room, modern and clean. Breakfast was excellent!. Will stay again! July 10, 2014
Rated 5.0 out of 5.0 by Excellent for stopover Excellent location and as good as expected. Always a treat to stay at this chain. July 6, 2014
Rated 5.0 out of 5.0 by Very affordable with top class amenities 1st choice hotel whenever we stay in York. Modern and very clean. We enjoyed the indoor pool and hot tub. July 6, 2014
Rated 5.0 out of 5.0 by Great stay Ashley at the front desk was very friendly and helpful. She provided am excellent recommendation to a local restaurant and things to do in the area. She made you feel like you were family. July 3, 2014
Rated 5.0 out of 5.0 by Nice and Clean and Comfortable!! We had a very nice stay and the staff and the room were great! We would stay there again if in the area! Thank you for making us feel comfortable!!! July 3, 2014
Rated 5.0 out of 5.0 by Bed, pillows and cleanliness of facilities. Hotel was clean and modern. Staff was friendly and attentive. Bed was very comfortable and I slept well. Would definitely consider coming back here or to another Holiday Inn Express. July 2, 2014
Rated 5.0 out of 5.0 by Beautiful and Relaxing My family stayed here this month and the hotel more than exceeded our expectations! It was conveniently located to many attractions and historical sites. We were so impressed with the beautiful room and amenities that we added an additional day to our stay! The desk staff and all other staff were courteous and helpful, throughout the hotel. We felt so welcomed. I would highly recommend this hotel! June 30, 2014
Rated 5.0 out of 5.0 by Great hotel for business Rooms are comfortable for sleeping and the set up is great for working in your room. June 23, 2014
Rated 5.0 out of 5.0 by Greatly Improved! We had a wonderful stay this time. Previously we had some major issues with this property but they were very apologetic, offered to make things better if we ever returned--and we did. They have made staff changes and all went super smooth this time and all aspects of our stay were great! We'll come back again! June 16, 2014
Rated 5.0 out of 5.0 by Great facilities The facilities were modern, clean and up to Holiday inn high standards. June 13, 2014
Rated 5.0 out of 5.0 by Great! Great accommodations and excellent service. Will stay here again and again. June 12, 2014
Rated 5.0 out of 5.0 Always clean and great "continental breakfast" We became an rewards member this year because we have had great success in holiday in express. We love the comfortable beds and breakfast. Cleanliness also is above satisfactory and this hotel didn't let us down. June 12, 2014
Rated 5.0 out of 5.0 Great Stay -- Tasteful decor, comfortable room, great breakfast, We came up to York for an all day concert at Kiwanis Lake. After twelve hours out in the sun the indoor pool and jacuzzi were a welcome relief. Our King room was excellent. The complimentary breakfast is awesome. We travel a lot; Holiday Inn Express is our new preferred choice. June 12, 2014
Rated 5.0 out of 5.0 by Comfortable atmosphere We were in town for the N S R A Eastern Nationals at the York Fairground. Secure parking is important when traveling in a hot rod. This facility filled the bill beautifully. The room was clean and comfortable, the beds were excellent. I was particularly pleased with the selection of pillows. After a long day at the show it was a great place to get a good night's sleep! June 11, 2014
Rated 4.0 out of 5.0 by Mattress and pillows Everything was great except for the pillows and mattress. I hardly sleep at all due to old worn out flat pillows and a lumpy mattress. June 9, 2014
Rated 5.0 out of 5.0 by Fantastic staff and room What a great example of what Holiday Inn stands for. Excellent service even when confronted with a problem (in-room whirlpool not working) this hotel went the extra mile to try to find a solution. We were very impressed with how concerned the staff was and how much they cared about OUR comfort! The mattress was extremely comfortable and, as I like a COLD room when sleeping, I was happy that I could control the thermostat. I would definitely stay here again. June 7, 2014
Rated 5.0 out of 5.0 by Wonderful stay New hotel in a nice area. We picked it because of the proximity to Lancaster. Very comfortable room with a number of fool choices in the area. Look forward to a return visit. June 6, 2014
Rated 5.0 out of 5.0 by Excellent Staff The staff was accommodating and friendly. The rooms were comfortable and quiet. I would stay there again and recommend it to others. June 3, 2014
Rated 4.0 out of 5.0 by Convenient location The staff are exceptionally pleasant, efficient and professional. We will stay there again in the future. We had a hard time regulating the air conditioning and heat. We'd get it right then it would fluctuate on its own...becoming either too hot or too cold. The bed is wonderful but the pillows are too big and too soft. Next time, we'll bring out own. My husband has a heart condition and I have arthritis and a bad hip so the handicapped bathroom and the pool are WONDERFUL. June 2, 2014
Rated 5.0 out of 5.0 by Great Staff Staff was extremely friendly and accommodating. Ashley is a valuable employee and goes above and beyond. Will definitely stay there again when I am in the area. May 11, 2014
Rated 2.0 out of 5.0 by Service was not up to par Holiday Inn Express is a favorite of our family and we've stayed at dozens around North America. Our experience at HIE York (18 Cinema Drive# was not up to par. At check-in I was not thanked for being an Elite Rewards Club member or offered the usual bottle of water/snack. This is not a big deal but it's a nice touch when done properly. At the room there was an issue with cleanliness in the bathroom. We went back to see Leah at the front desk and she promptly assigned another room but she was curt about it and didn't express any regret about the experience. At that time I asked her if this hotel participates in the practice of greeting Rewards Club members and she found it necessary to tell me that "she's been working for IHG for 30 years and she's well aware of all the programs...". The pool was nice but was not stocked with towels #we got the last two). Breakfast was a similar experience - not well stocked. I had to ask for 2% milk and cinnamon buns. The property and rooms are nice - just needs some service improvements. April 25, 2014
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