Rated 3.8 out of 5 by 48
Rated 4.0 out of 5.0 by Jen1989 Needs more up-keep
The rooms are great at this hotel and the atmosphere is bright compared to most chain hotels out there. I love the color scheme and attention to details. However, it seems like the staff is slowly losing interest in keeping up with it. I stayed there a year ago and everything was great. But this time there were huge chunks of hair in the pool which was disgusting to find floating around. Also, when we went to breakfast they were out of nearly everything and the items they had were hard and stale. It's such a beautiful establishment, it's just a shame they don't work harder to keep up with it.
September 11, 2013
Rated 3.0 out of 5.0 by XrayLab Bed
The bed was like trying to sleep on boards, so we did not get much sleep!
September 3, 2013
Rated 4.0 out of 5.0 by DJVNET What a nice surprise!
We booked a block of rooms for our youth ice hockey tournament. The staff was exceptionally accommodating and they even opened the breakfast bar an hour early which allowed us to have something quick before our 7 AM game. The party room was made available to us for our team pizza party and swim before hitting the sack for the next day.
Overall, very impressive property. Brand new, neat, clean, modern, in an easy-to-reach location not far from the center of town. I will definitely return.
August 30, 2013
Rated 5.0 out of 5.0 by icehockeymama great large group experience
We reserved a block at this hotel for a youth hockey tournament. They were extremely accommodating for us, seeing as there were 15 rooms and a lot of kids! They made arrangements for us to have an earlier breakfast so we could make it to the rink by 6:00. They also accommodated us with a conference room for a team pizza party. The kids were entertained by the indoor pool. The hotel is very new and everything was clean, modern, and inviting.
August 28, 2013
Rated 4.0 out of 5.0 by Rich17 Last minute reservation - Good deal
Family was in the area and needed a suite for a n extra night we were not expecting. Found this hotel and was a great value for a suite. We slept very comfortably and the room and Hotel was very clean. Breakfast was OK as well. No Pancake mix available for the pancake maker though :-(.
August 28, 2013
Rated 5.0 out of 5.0 by Tired36 Nice Hotel
All was great except that a room that sleeps four people should have 4 bath towels
August 28, 2013
Rated 3.0 out of 5.0 by nhscooper Better Than My First Time
This is my second time here. You will not find a review from the first trip, Holiday Inn took it down. I agree with other guests that have stayed here a few times that the hotel has gotten better. It has, new management or owners maybe. Staff is new as far as I can tell. The rooms could be cleaner, check under the stinks hotel staff. No soap in the room also.
August 25, 2013
Rated 5.0 out of 5.0 by Ang2013 When I stay for business.
I love staying at this hotel because of how clean and new it is and it isn't that noisy. However, when someone's hotel room door closes that part is noisy, but I don't really think that can be fixed. If it could be that would top the cake! I shut my door lightly so I don't disturb people. Other customers should do the same. hint hint* :) Anyways~ I am always very happy with my stay. The beds are so comfy with lots of pillows! The pool and hot tub always looks very clean. I don't talk to the staff too much, but when I have they seem friendly! Keep up the good work!
August 22, 2013
Rated 4.0 out of 5.0 by DanCan New Holiday Inn Express and suites
We recently stayed at this hotel but not after reading the reviews. I can understand some of the complaints as they are relating to a mixed / changed message. The hotel is very clean and satisfactorily designed. The overall feel I received is that this is a new position for Holiday Inn brands and should be distinguished so. I have stayed numerous times in Holiday Inn Expresses and this one seems to be more basic. I have never stayed in a hotel where the items, pictures etc are just hanging on a nail.
That said, it is clearly value for money and I would stay again. If Holiday Inn express was a 3 star then this new format is half a star less, but worth it.
August 21, 2013
Rated 5.0 out of 5.0 by walkingdead over all review
this is the second time we stayed here did't have a good time the first time around but this stay was way better the bed where very comfortable the staff was great and it was very clean
August 16, 2013
Rated 5.0 out of 5.0 by c64K Great value
While traveling with our grandchildren, this motel offered what we needed: comfortable, clean beds, pool and hot tub, and a good variety of breakfast foods.
August 12, 2013
Rated 4.0 out of 5.0 by Jabaker557 Great staff. Nice hotel.
Good place to stay. Beds are very firm. Rooms are clean and modern. No doubt I will return.
August 5, 2013
Rated 3.0 out of 5.0 by jeroni A J
Rooms great. Spacious , clean, quiet. The weekend we were there the breakfast was an issue. Sat at 8 a m breakfast items were already becoming an issue.. On Sunday one hour and 45 min before breakfast ended they Ran out of plates, butter, eggs, bananas, had gravy but ran out of biscuits, then pancake maker ran out of batter and took awhile to replace the mix. Seems someone in charge needed to take inventory ahead of time based on number of guests realized how many food items were needed and supplies to be better prepared for the weekend to provide excellence service. Anticipating the need for hot food replacement, a watchful eye with proactive effort to be ready would have made this part of our stay better.
August 4, 2013
Rated 4.0 out of 5.0 by GVNY Great Service.
The service was excellant and reception staff was very helpfull.
The break was standard for all Holiday Inn hotels ..
August 2, 2013
Rated 5.0 out of 5.0 by DFK72 Price=Quality
the price paid is excellent to what you receive. the room was clean, spacious, bed was comfortable, LCD TV with wide variety of channels. and as a Priority Ambassador Member, I received an upgrade to a suite with a Jacuzzi with no additional charge. breakfast is limited to the standard beagles, toasted bread, coffee, juices, omelets, and couple of other items...
I will definitely use Holliday Inn Express again... I've used them all over the world, where they're available, and they do a good job.
July 30, 2013
Rated 3.0 out of 5.0 by hollyl Service
Upon check in we had a two night stay, granted they were booked seperately. They only showed one night stay. She called the manager up who figured out the problem. She thought i said we had two rooms. The manager then told the girl to put the second night on the key she gave us. She swiped our card for incentives on both nights. She had me sign forms for both nights, so I didn't have to come back in the morning. We come back the next day, around 3, from what we were doing and can't get in our room. Go to the front desk. Oh well you never said you were staying the second night because you never signed the second night form. I told her I had. She still had me sign another and had to give us new keys. When I get home Sunday, I have a message on my home phone from the hotel wanting to know if we would still be staying the second day. Really?!?!?!?!
July 27, 2013
Rated 5.0 out of 5.0 by DianeS Really nice facility and terrific staff
We stayed at this newer property for 3 nights with our two young grandkids and really enjoyed it. The staff was really attentive and nice, especially Khuber (not sure of spelling). There were some newer front desk staffers, but he made sure we were checked in properly and had everything we needed. The jacuzzi in the pool area was not working one night, but he came the next day and fixed it for us. Everyone was very helpful and the room was spacious and comfortable. The kids enjoyed watching the geese that hang out in the pond at the front of the property. It was a very nice stay and we would definitely stay there again when we are in the area.
July 26, 2013
Rated 3.0 out of 5.0 by TedandDenise Nice room...poor service
First, let me start by saying we had problems getting into our room. The second night was worse only because we had to go downstairs two times before someone came up with a small computer to let us in our room. We also could not leave the room...they eventually fixed the problem in the morning by changing the batteries.
Another problem we faced was breakfast in the morning. We came downstairs approximately 9:00am to find the garbage overflowing. The employee was more interested in filling the refrigerator with milk, and yogurt while the hot food was empty. He went to get food after we asked, but not enough to feed the crew that was waiting. One of the reasons we starting staying only at Holiday Inn Express hotels was because of the breakfast choices. There was always eggs, a breakfast meat and biscuits with gravy. Now its either gravy or a breakfast meat.
July 19, 2013
Rated 1.0 out of 5.0 by York2013 York Holiday Inn Express
Hotel was overall dirty and not well kept. Complained to front desk and received little help. Discussed with day manager and our comments were not addressed. Hotel staff did not clean the areas we complained of (dirty floors, soaking tub jets, countertops, carpets, tile floors,) hallways were dirty, elevators were dirty, carpets worn, no vacumn after repeated discussions with front desk, Hotel cleaning staff could not communicate in English and did not understand our concerns, this resulted in additional discussions with the front desk. Overall very frustrating. .Cchecked out early- hotel was unacceptable, re-booked in a sister property that was up to standards.
July 16, 2013
Rated 5.0 out of 5.0 by AJT241 Pool and Hot Tub - great perks!
Travelled to York with kids and loved the big room! This place was a great value since it has breakfast included and was cheaper than other local hotels (some that don't even offer breakfast). Not a huge spread, but plenty good enough. The pool and hot tub were a nice perk for the kids. Very convenient location too and it's only about a year and a half old.
July 15, 2013
Rated 4.0 out of 5.0 by Clarkyzp33 not bad
when I need get new towels, I have to downstairs by myself.
July 4, 2013
Rated 5.0 out of 5.0 by RangersFan72 Great room, comfortable beds, and friendly service.
This hotel exceeded our expectations. The room was quite nice and comfortably accommodated our family/
June 21, 2013
Rated 5.0 out of 5.0 by Howard67 Holiday Inn Express York PA
Stayed here on two separate nights in June 2013. In both cases had a warm greeting and an excellent choice of room. Breakfast selection was very reasonable. On the second night we had a larger suite and this is very spacious with plenty of room to work and relax.
June 14, 2013
Rated 1.0 out of 5.0 by Modula1 miserable Wi-Fi service
This hotel is less than a year old, so aging infrastructure is not the issue. Like a lot of Holiday Inns, the property owner/manager is too cheap to obtain decent internet service. Oh yeah, the signal strength is good, but the bandwidth is so narrow that at one point I could not even log into the Holiday Inn Web page! Connecting to most sites was cryptic at best, with most not loading. I could connect to my company email, but not my personal email. What is it about you operators that you don't get about business traveler's needs?? Oh, and the fitness center only had 3 machines, and one of those was broken.
I won't stay at this property again, for sure!
May 1, 2013
Rated 2.0 out of 5.0 by trainmama went to the train show
Rooms was neat and clean. However, the decor was strange and the lighting horrible. The desk lamp was missing a lightbulb and the bathroom lighting was very poor, especially with the red counters. Hard for my husband to see to shave! Lighting in the rest of the building was poor too. One of the pictures in our room, which was screwed to the wall was crooked! Breakfast was the standard fare but the coffee was either almost empty or tepid at best. Hot food was frequently almost empty or empty. Took several trie to get some. It took 3 tries to get a hot coffee on Sunday morning.
The staff was friendly and even made a couple of good sugestions for local restaurants.
Overall, if you are going to the train show and need a clean room that is close by this place was ok, just don't expect anything too great.
Compared to the Holiday Inn Express in Danbury CT, this place was very disappointing.
April 28, 2013
Rated 5.0 out of 5.0 by jpi1964vette Great stay! Super nice, clean rooms!
Traveling home from a train show in York, PA. we spent the night here. perfect in every way. American girls at check in desk friendly, helpful, and professional in every way. Comfortable beds, just a positive experience overall. Check out the Eagle's Nest restaurant nearby! It has awesome food!
April 25, 2013
Rated 4.0 out of 5.0 by rcfork Conveniet location
This hotel was conveniently located for the purpose of our trip to York PA and also not far from the Lancaster area. The room was clean, and spacious enough for two people. Our only issue was with the AC unit. It was a warm spring evening and the unit would not come on to cool the room; the fan was on but the compressor/condenser did not come on. Breaksfast choices were typical. Front desk staff were very nice. All-in-all a nice place to stay when in York.
April 24, 2013
Rated 5.0 out of 5.0 by CBob1 Fast service, new and comfortable breakfast/sitting area
Newly constructed, so inside is great. Linen and floors don't hide wear and dust,etc., so staff is going to have to really keep up with cleaning details. Beds are a little 'high' to climb up into, but that's just our preference. Nice bathroom with space. Usual holiday inn amenities with latest interior design for travelers.
March 29, 2013
Rated 4.0 out of 5.0 by Mimay Wasn't impressed with customer service.
Girl at front desk told us incorrect time for breakfast. I am a priority club member and this is the first time I didn't receive a welcoming gift (they are not much but a bottle of water is always appreciated) as such. When I told the girl at the desk that I had failed to mention that I was a member and didn't receive the welcome gift, she said she was sorry , that they were out of them? Who is in charge of that one detail? The hotel barely had anyone there.
February 8, 2013
Rated 3.0 out of 5.0 by TechEvangelist Anytime but Weekends!
Spent close to three weeks in January 2013 at this property on business. Late nights of work really require a good nights sleep. Everthing is fine Sunday to Thursday, but I would not recommend staying at this property over the weekend if you intend to rest/relax! I am not sure if they advertise locally or it is just word of mouth, but every weekend that I have stayed here there has been children or teen "slumber" parties! They do not have any respect for other guests and feel like they own the place since they have paid for a room. The parents either drop the kids off with chaperones or they stay in separate rooms with no responsibilities. I know this makes me sound like an old fogie, but when you are away from your family on business and need to get work done and sleep to finish your business, this does not make for a welcome environment.
February 1, 2013