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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by nice room near family so we could get there early in the am rested and ready to enjoy our day. We had stayed at other Holiday Inn Express on our trip in Aug.was glad that there was one in York. September 3, 2014
Rated 2.0 out of 5.0 by Nice Facility, staff not so much. I'm very disappointed with my stay at this facility. I used to stay here 4 or 5 years ago on business and it was descent. The facility is quite new and quite nice. As I was entering the Hotel in the early afternoon of my stay, I passed the cleaning staff as they were leaving. I almost got trampled they were in such a hurry to get out of there. I booked a King Bed Executive Room. I checked in and got to my room and found it to have a newspaper, soda bottles and other garbage on the Desk and other tables. I called the front desk and explained the problem and the Manager arrived within 15 minutes, he was pleasant and apologized and gave me the key to another room on the same floor. I packed up my bags and moved to the other room, as soon as I got in the room, I found the desk and counters to be dirty as if they were brushed with a dirty wet rag and left to dry, there were a couple pieces of toilet paper on the floor and the bed was sloppily made and the linens didn't appear to be changed. I found the Manager down the hall and explained the issue with this room. The manager came to the room with one of the cleaning staff that glared at me until I showed her the issues above. The manager apologized again and came back in 15 minutes with the Key to a handicapped room as that was the only room available, the manager offered me additional rewards points for my inconvenience which I accepted. As I settled in to my new accessible room, the manager knocked on my door and handed me a bucket of popcorn with 4 Beers packed in it. I appreciate the gesture, but it's pretty classless. Apparently the "goodie pack" was in lieu of the rewards points I was promised as they were never added to my account. August 30, 2014
Rated 5.0 out of 5.0 by Great accommodations and service. This visit was paid for using Reward points. We were treated with all the service and respect as though we were paying customers. We found the facilities meet our needs. August 30, 2014
Rated 5.0 out of 5.0 by Night clerk very helpful We arrived late and were unsure about our two dogs. One of them actually got out of our car and took off. One of the hotel staff managed to catch her for us and returned her to us. I was then informed of the minimal cost to bring the dogs inside instead of staying in the car overnight. This will definitely become our go to place when we visit our family in the area. August 27, 2014
Rated 5.0 out of 5.0 by An exceptional stay! I travel with a high needs individual. It is necessary to make advance arrangements for rooming assignment. The front desk staff handled every detail for me. The housekeeping staff was attentive with every request. The rooms we occupied were very clean - no hairs to be found! Beds, linens, and decor were all newer and inviting. Internet was free and great signal. Pool is fantastic. While no restaurant onsite, there are many great options very close by and the night auditor was able to provide some local recommendations. My stay at this hotel was textbook...every staff member was friendly, no problems, rooms were perfect. I was pleasantly surprised by the entire experience. Kudos to the team! August 27, 2014
Rated 3.0 out of 5.0 by Visit to York Collage I've stayed at many Holiday Inns and have always liked them.This one however I would not recommend.First off as a Rewards Club member I was not greeted as such.The breakfast food was very bad especially the eggs,the coffee undrinkable,the cranberry juice was so watered down it had no taste and on top of it all the breakfast attendant had a tip jar out.My room was never made up because we forgot to take the do not disturb sign down ,when we called the front desk to get this fixed we were told the maid for that wing already left,It was only 2:00.The manager of housekeeping did bring us clean towels but was rude to my wife.I did use the gym and outside pool which I liked.There are too many Hotels in the area and I will not be coming back to this one August 27, 2014
Rated 4.0 out of 5.0 by a place to sleep probably just as good as another motel. I have been to better and have been to worse. I would stay here again. August 23, 2014
Rated 5.0 out of 5.0 by Excellent place to stay Clean, comfortable and staff is very friendly and helpful. Only complaint was that they ran out of lite yogurt midweek because the hotel was at maximum occupancy August 18, 2014
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We are excited to announce that this property completed an extensive renovation on 02/20/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.