Rated 4.4 out of 5 by 64
Rated 5.0 out of 5.0 by kindergarten23 Return visitor
We have family that live in the York area and for over 15 years we have come to this hotel whenever we are visiting. The facility is wonderful, the staff is friendly and willing to do anything to make us comfortable. The recent renovations just make this hotel even more comfortable.
During this stay, we had a problem with the bathroom. We reported this to the front desk as we left for a day trip and when we returned, everything was fixed and in good working order.
My only suggestion has to do with reclining chairs. Before Holdiay Inn Express took over this building, the previous owners had 3 or 4 rooms with a king size bed and a recliner. This was perfect for my elderly parents, since my Dad could not sleep in a bed and needed a recliner. When they were removed, that ended his visits, as he could not sleep. It would be nice to offer that option in a couple of your rooms.
Otherwise, thumbs up!!!
December 3, 2013
Rated 5.0 out of 5.0 by Brucaddy Great folks
Check in was great. Easiest ever. Wonderful and nice desk clerk.
I hope all the staff at the Holliday Inn Express had a great Thanksgiving. Thanks to you I did.
December 2, 2013
Rated 5.0 out of 5.0 by Armygirl17 Our stay in York
Our stay at the Holiday Inn Express in York, Pa was great as usual. We have stayed at this Holiday Inn Express every time we visit our son at York College. The staff is always friendly and helpful. We have recommended this Holiday Inn to others.
The only item I would suggest is to have a variety of meats for breakfast and to supply hot chocolate as well for us non coffee drinkers.
Other then these two factors we will be staying here agin next time we visit!
November 27, 2013
Rated 4.0 out of 5.0 by Early42 Lumpy sheet
Overall was good value, typical of HIE. Room was comfortable, staff was pleasant.
The one complaint is that the fitted sheet on the be was too small for the mattress and came loose during the night, so I wound up sleeping on a bunch of lumps. This did not result in a good night's sleep.
November 18, 2013
Rated 3.0 out of 5.0 by Nanny100 Breakfast
We arrived at the buffet at 9:15AM, and they were due to close at 10AM. I asked the person who was taking care of the food where the pancake batter was. She said it was gone and she wasn't going to make more, because the batter makes 60 pancakes and she didn't want to waste it if any were left over. This was 45 minutes before they closed the buffet. Many menbers of my party weren't even down there yet. I went to the desk and spoke to the employee who said she would call the manager. At 10am we left the buffet, no one made more batter, and several tables of guests (my family and others who we did not know) were all very upset. What happened to customer service? i could understand it if it was 9;45am, but the buffet was open for another 45 minutes when we arrived for breakfast.
I won't be staying there again.
November 13, 2013
Rated 5.0 out of 5.0 by tombe Service above expectation
Nice small little hotel. The staff were really service minded. Unfortunately only had one night to stay.
November 11, 2013
Rated 4.0 out of 5.0 by Jimno4 Clean, needs work.
Our room was comfortable, clean and well maintained, no issues. The maintenance staff, and housekeeping were all very friendly and smiling. The front desk staff (young lady) on days never smiled, and had soaking wet hair both days. Breakfast was by far the worst I have experienced at a Holiday Inn Express. Both days eggs were burnt, meat was dried out. No cinnamon rolls for both mornings of our stay, one of the things Holiday Inn Express breakfast is famous for!!. Day one the breakfast attendant did a great job with what she had, very attentive, helpful and professional. On day two the attendant look like she just rolled out of bed, not neat or clean, actually "greasy" looking. Unappetizing when this is the person handling your food.
November 4, 2013
Rated 1.0 out of 5.0 by Elizaboo Staff
The staff was very nice but extremely disorganized and confused. Out toliet over flowed and ended up with water about 1 inch high on the bathroom floor. We called a staff member to come up and clean it. He came up with a plunger, threw down a few toliets and pushed them over to one side. Then he said the cleaning crew would be up in the morning to clean it. In the mean time we were stuck with a wet, dirty bathroom floor and toliet, a pile of wet dirty towels and a puddle of water underneath the bathroom sink. I could not leave a puddle of dirty toliet water, a couple inch high now sit in the bathroom. I mopped up the water myself with no gloves or cleaning supplies. The bathroom remained up usable for the rest of our trip.
October 30, 2013