Rated 4.4 out of 5 by 70
Rated 4.0 out of 5.0 by Rich98 Cold and no Lights
Hotel lost Utility power due to an ice storm about 8:30am on Wednesday (02.05.2014). It was finally restored about 5pm that night. Cold and no lights.
No stand-by generator!!!
February 23, 2014
Rated 5.0 out of 5.0 by Southern Lady Great experience
Our experience was very enjoyable. The room was very spacious and had all the comforts that we needed. I especially liked the wireless internet service and a sofa for relaxing. Our stay was just after a winter storm and I was a bit concerned that the loading and unloading area was not cleared of ice. Other than that, I would definitely recommend this motel.
February 20, 2014
Rated 2.0 out of 5.0 by DVNR Poor handling of adverse situation
First there was no hot water to take a shower. Then a few hours later they lost power due to a snow storm. Emergency lighting was not sufficient and made it difficult to get to and from the room to check out. This was in the daytime.
I mentioned the water problem when checking out. They acknowledged that it wasn't working but there was no attempt made to compensate me for not be able to take a shower. They couldn't print a receipt so I asked for them to email it to me. It's been over a week and I'm still waiting.
Not very good service.
February 12, 2014
Rated 4.0 out of 5.0 by Oneton Great staff!
I'll begin with the gripes. HI, in general, have excellent HC accessible facilities; the York facility is no exception. (However, I do not understand why the set shower heads in WC accessible showers so high. Not specifically the York site; hotels in general do this.) There is a problem with the shower bench in that it is at the far end of shower area. This arrangement makes showering difficult for folks with limited range of motion. One last criticism, not just of the York site. The beds are so high that transferring from a WC is frequently difficult.
Now for the praise. This HI has one of the BEST staffs -- from the manager to the cleaning staff -- I have dealt with in traveling! The STAFF makes a stay here worth it.
January 3, 2014
Rated 5.0 out of 5.0 by steve3302 very clean
very clean room ,slept great, best deal for your money
December 19, 2013
Rated 5.0 out of 5.0 by PhotoHound Great Place!
Very comfortable, great breakfast, and even washers and dryers available for a modest cost -- really appreciated on a long road trip. Staff was very helpful with info about local events and activities -- be sure to ask when you first arrive so you won't miss out on anything!
December 18, 2013
Rated 5.0 out of 5.0 by kindergarten23 Return visitor
We have family that live in the York area and for over 15 years we have come to this hotel whenever we are visiting. The facility is wonderful, the staff is friendly and willing to do anything to make us comfortable. The recent renovations just make this hotel even more comfortable.
During this stay, we had a problem with the bathroom. We reported this to the front desk as we left for a day trip and when we returned, everything was fixed and in good working order.
My only suggestion has to do with reclining chairs. Before Holdiay Inn Express took over this building, the previous owners had 3 or 4 rooms with a king size bed and a recliner. This was perfect for my elderly parents, since my Dad could not sleep in a bed and needed a recliner. When they were removed, that ended his visits, as he could not sleep. It would be nice to offer that option in a couple of your rooms.
Otherwise, thumbs up!!!
December 3, 2013
Rated 5.0 out of 5.0 by Brucaddy Great folks
Check in was great. Easiest ever. Wonderful and nice desk clerk.
I hope all the staff at the Holliday Inn Express had a great Thanksgiving. Thanks to you I did.
December 2, 2013