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Rated 4.4 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Our stay in York Our stay at the Holiday Inn Express in York, Pa was great as usual. We have stayed at this Holiday Inn Express every time we visit our son at York College. The staff is always friendly and helpful. We have recommended this Holiday Inn to others. The only item I would suggest is to have a variety of meats for breakfast and to supply hot chocolate as well for us non coffee drinkers. Other then these two factors we will be staying here agin next time we visit! November 27, 2013
Rated 4.0 out of 5.0 by Lumpy sheet Overall was good value, typical of HIE. Room was comfortable, staff was pleasant. The one complaint is that the fitted sheet on the be was too small for the mattress and came loose during the night, so I wound up sleeping on a bunch of lumps. This did not result in a good night's sleep. November 18, 2013
Rated 3.0 out of 5.0 by Breakfast We arrived at the buffet at 9:15AM, and they were due to close at 10AM. I asked the person who was taking care of the food where the pancake batter was. She said it was gone and she wasn't going to make more, because the batter makes 60 pancakes and she didn't want to waste it if any were left over. This was 45 minutes before they closed the buffet. Many menbers of my party weren't even down there yet. I went to the desk and spoke to the employee who said she would call the manager. At 10am we left the buffet, no one made more batter, and several tables of guests (my family and others who we did not know) were all very upset. What happened to customer service? i could understand it if it was 9;45am, but the buffet was open for another 45 minutes when we arrived for breakfast. I won't be staying there again. November 13, 2013
Rated 5.0 out of 5.0 by Service above expectation Nice small little hotel. The staff were really service minded. Unfortunately only had one night to stay. November 11, 2013
Rated 4.0 out of 5.0 by Clean, needs work. Our room was comfortable, clean and well maintained, no issues. The maintenance staff, and housekeeping were all very friendly and smiling. The front desk staff (young lady) on days never smiled, and had soaking wet hair both days. Breakfast was by far the worst I have experienced at a Holiday Inn Express. Both days eggs were burnt, meat was dried out. No cinnamon rolls for both mornings of our stay, one of the things Holiday Inn Express breakfast is famous for!!. Day one the breakfast attendant did a great job with what she had, very attentive, helpful and professional. On day two the attendant look like she just rolled out of bed, not neat or clean, actually "greasy" looking. Unappetizing when this is the person handling your food. November 4, 2013
Rated 1.0 out of 5.0 by Staff The staff was very nice but extremely disorganized and confused. Out toliet over flowed and ended up with water about 1 inch high on the bathroom floor. We called a staff member to come up and clean it. He came up with a plunger, threw down a few toliets and pushed them over to one side. Then he said the cleaning crew would be up in the morning to clean it. In the mean time we were stuck with a wet, dirty bathroom floor and toliet, a pile of wet dirty towels and a puddle of water underneath the bathroom sink. I could not leave a puddle of dirty toliet water, a couple inch high now sit in the bathroom. I mopped up the water myself with no gloves or cleaning supplies. The bathroom remained up usable for the rest of our trip. October 30, 2013
Rated 5.0 out of 5.0 by Rooms and Breakfast Rooms -The redecoration of the rooms looks great and continues the color scheme of the halls and reception area. Breakfast - The food area could use updating. The counter is too shallow to hold a plate while waiting for toast,etc. There always is a problem with the fruit - the bananas are too green or don't exist. October 30, 2013
Rated 5.0 out of 5.0 by friendly staff and spacious room We have stayed at this Holiday Inn Express several times. We always receive great, friendly service. The rooms are clean and the breakfast is terrific. My husband especially enjoys the evening cookies!! October 23, 2013
Rated 5.0 out of 5.0 by Wonderful Stay I travel to York PA twice a year for the Train Collectors Train Show at the York County Fairgrounds. Over the 10 years I have attended the show I have stayed at various hotels in the area. The Holiday Inn on Leader Heights Road is is by far the best hotel I have stayed in while in York. The staff is attentive, the rooms are clean and you don't hear the conversations of the guests in the next room. The hotel may seem further from the center of York, but is actually offers the best commute times since you don't have to deal with the traffic on RT 30. I would highly recommend staying there if you find yourself in York, PA. October 23, 2013
Rated 4.0 out of 5.0 by breakfast bar Since many guests were attending the train meet, it was difficult to use the toaster. Maybe one more would help. Years ago, frozen waffles were on the menu. Any chance of getting some? Fred October 22, 2013
Rated 5.0 out of 5.0 by Helpful staff I needed help with my browser on my iPhone to access the wifi. The very helpful person at the desk found the correct browser on my phone and entered the wifi password. On a second occasion the staff at the front desk helped us locate the booklet for food delivery. October 14, 2013
Rated 5.0 out of 5.0 by The Place to Stay While In York, PA This hotel wins my approval hand down! I was wowed by the decor, cleanliness and the proximity to downtown. It made our trek back and from to York College so convenient. We didn't have to contact the front desk for anything so I can't say too much about custoner service, although I wish they were more engaging when we checked in and as we went in and out. But, they did their job with a smile. So if management would encourage the front desk staff to be more polite that would be the cherry on the top! My husband and I look forward to staying again when our baby girl is feeling homesick. October 9, 2013
Rated 5.0 out of 5.0 by vacation This hotel was in the best spot for us to visit more than one destination and it worked out favorably for us. Breakfast was always good and staff was friendly and accomodating. October 8, 2013
Rated 5.0 out of 5.0 by Overall Very nice and well worth the value. Room was clean. October 4, 2013
Rated 4.0 out of 5.0 by Only One Thing Wrong I would have gladly given this property 5 stars, but they failed on one point...the bathtub drain. This is a pet peve of mine where the tub backs up while in the middle of a relaxing shower. I really wish hotels would check this out before the next guest arrives. September 24, 2013
Rated 1.0 out of 5.0 by Loud room and broken sink Arrived late at 2 am. Room had a door to adjacent room and I could hear everything going on in that room including tv. Couldn't relax, plus sink was broken. Checked out a night early and moved to another hotel. September 22, 2013
Rated 5.0 out of 5.0 by Happy customer!! Really liked the cleanliness, cordial personalities from the staff and accessibility to the highway!!! Very satisfied IHG Rewards Member!! Thank you! September 22, 2013
Rated 4.0 out of 5.0 by great staff staff was very good with all guest and very helpful September 9, 2013
Rated 5.0 out of 5.0 by Great Hotel and Service We enjoyed our stay and found all facets of the hotel to be outstanding. We would like to commend Elia for her great housekeeping service! Thanks Elia! September 5, 2013
Rated 3.0 out of 5.0 by comfortable bed but bring back amenities Where were the do not disturb signs? Newspapers were missing with breakfast. Why wasn't the hair dryer in the bathroom? Why are there no exhaust fans in the bathrooms? We are longtime customers and we missed some of the amenities that we expect at your facility. The gentleman at the front desk in the evenings was very helpful and nice. And what benefit is being a club member? August 28, 2013
Rated 5.0 out of 5.0 Clean and well appointed room. Awesome service This was our 18th year in a row staying here, on this particular weekend, and every year we are greeted with very friendly and accommodating staff. This year during breakfast the seating ran out and a front desk employee saw our dilemma and with out being asked, opened the conference room so we could enjoy our breakfast sitting down. That is the type of service they deliver through all of there departments and why we come back every year. August 22, 2013
Rated 4.0 out of 5.0 by Staff Service Exemplary - little dusty on the edges The staff at this property is A-1. They go out of their way to help and take care of your every need. Housekeeping does an excellent job on daily room care - but the details to make this stand property stand out more are overlooked. For example, the cubbies in the bathroom that store the towels had a lot of dust in them. The shampoo, bath gel, and conditioner were available every day, but it was only after I left a note inquiring about lotion, did housekeeping leave me some. Overall, a very good stay. August 21, 2013
Rated 5.0 out of 5.0 by stay here each time I am in York Great location, friendly staff, great breakfast selection August 21, 2013
Rated 5.0 out of 5.0 by Great accomadations and the best service. Front desk staff was awesome, maids were superb, and breakfast staff excellent. Staff went out of their way to accommodate us with a room on the main floor as we had a small dog with us and were staying for three days. The rooms were spotless, and very well maintained. I could not say anything negative about our experience at your motel, and will definitely stay there again if we are in the area. August 20, 2013
Rated 5.0 out of 5.0 by Great hotel The hotel is clean and everything is in order. The staff was very nice. No complaints. August 20, 2013
Rated 5.0 out of 5.0 by Excellent staff coupled with great facilities. The staff was very accommodating and pleasant. The room was extremely clean and the beds very comfortable! Would highly recommend. August 18, 2013
Rated 4.0 out of 5.0 by Maintenance and house keeping very helpful. Front desk said only dogs allowed. What was up with the PIG and long haired white CAT! Appreciated the help from the very busy maintenance man to let us plug in our electric car. Shouldn't more hotels be going "green"?! Didn't appreciate the "working dog" (what ever that was suppose to mean) in the breakfast area who nose was on the food counter and scaring young children as the owner was too busy talking on the cell phone to pay any attention to the dog. Maybe the hotel should pay a little more attention to the pets. August 13, 2013
Rated 5.0 out of 5.0 by location Great location. Easy to find at night off the highway. August 9, 2013
Rated 4.0 out of 5.0 by Great Service for alot of 14yr. old girls softball team! We were in town for a 14U softball tournament and stayed at this hotel. The hotel was full for the week with two teams staying there. We had great service, clean rooms and good food. We appreciate everything your staff to make our stay memorable. Thank you! August 9, 2013
Rated 4.0 out of 5.0 by Comfortable beds, very nice staff, very clean and remodeled. I would recommend highly to stay at this HIE hotel. I have stayed at other HIE that I would not recommend. August 8, 2013
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