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Rated 4.4 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Warm and friendly staff Warm welcome even on late check in and lovely friendly and helpful staff. Clean and well thought out room and a good night's sleep. Excellent value for money. July 14, 2014
Rated 4.0 out of 5.0 by Reasonably priced for one night stay Stayed at HIE York for two nights. The only negative was bed comfort, very old mattress. The hotel is located behind the Toby Carvery where we ate but the surrounding grounds are a bit unkempt. Overall now that internet was free I would consider staying again provided that they had replaced the bed. Room was a good size (bigger than Ibis) and the included breakfast was of good quality. Finally the frequent Park and Ride into York was easily found nearby and allowed us the visit York very conveniently. July 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed and very helpful staff Great hotel and staff, lovely breakfast with plenty of choice. Car park pretty full on arrival, but still a couple of spaces left. July 11, 2014
Rated 5.0 out of 5.0 by Great service in a good hotel Great hotel in a good location. Got checked in 1 hour early :):):). Great service from friendly and helpful staff. Clean and tidy rooms. July 8, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great duvet The hotel met all our requirements as somewhere to place our heads after a days work and a long tedious drive. Check in was easy though not told how to switch on lights with key card, which is probably my only negative point. July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay in York We had a great stay in Holiday Inn Express and it was well located for access to York. Staff were friendly and efficient July 4, 2014
Rated 5.0 out of 5.0 by excellent service all the staff at this hotel were very friendly and helpful anytime we needed cabs they were only too happy to help really enjoyed my stay from the time we arrived everyone was so polite and could,nt do enough for us July 2, 2014
Rated 5.0 out of 5.0 by A Great Stay Over The Holiday Inn at York is a must if you need to stay over or you just fancy break in a fantastic location. Lovely rooms and service friendly helpful staff and a hearty free breakfast! The Hotel is in a great location for shopping at Monks Cross and is also only a short taxi ride into york for a night out. Why not spoil yourself? July 1, 2014
Rated 5.0 out of 5.0 by Excellent Staff Great Housekeeping Very friendly staff. Room very clean as is the whole Hotel. Excellent breakfast. Park and ride very near into York Ladies on Reception very helpful with details of buses and tourist information. June 30, 2014
Rated 5.0 out of 5.0 by Break Excellent service from reception, so helpfull. It's a little out of the centre but a taxi costs £8. I couldn't fault this holiday inn express.x June 27, 2014
Rated 5.0 out of 5.0 by Clean and convenient Excellent location for P&R into York city and a large Public House serving good food which is on the same site as the hotel so no need to drive. Generally, all good. June 27, 2014
Rated 2.0 out of 5.0 by Disappointed NEGATIVES: Our trip was spoiled by coach parties on two of our 3 nights. We did'nt bother to stay for a third night as planned. Breakfast was frenetic with coach party members gathering in the breakfast area to board their coaches, in the evening we had young people rolling up and down the corridor outside our room on the office type chair from their room, lots of door banging, we had people smoking outside the window of our room (window was open due to hot weather), on the second night had to close the window again because some young people were singing and playing guitar outside, and then to top it all on the second night we had very 'noisy' neighbours. All in all not conducive to a relaxing break. POSITIVES: Our,room and breakfast was up to the usual good standard. Some of the staff were pleasant and helpful. Park and ride into York is minutes away. In our opinion, due to the size of this Holiday Express and the communal area etc, the building is not suitable for large coach parties given the disruption it causes to other guests. June 26, 2014
Rated 5.0 out of 5.0 by Very friendly staff A great place to stay when visiting York. Easy to get into York via park and ride. Good shopping at Monks Cross with new John Lewis. Good Prezzo restaurant. Overall a pleasurable experience. June 21, 2014
Rated 5.0 out of 5.0 by Outer York Stay Very friendly staff, Hotel was in good location and easy to park. Park and ride for York was close by. Breakfast serve yourself including setting the table but a good selection June 19, 2014
Rated 4.0 out of 5.0 by location Nice hotel and location once I was able to find it as navigation information on website is suspect. June 17, 2014
Rated 4.0 out of 5.0 by Ok for an overnight stop Nice clean hotel. It might be an idea to ask guests to move away from the front door if they are smoking. I was in room 228 and the smell of cigarettes wafted in through the open window. June 13, 2014
Rated 1.0 out of 5.0 by Disappointing customer service The room had not been cleaned properly, the beds were not particularly comfortable, and the complimentary toiletries were not replenished from the last hotel guest. I had made a booking error on a second stay at HIX York and was charged the full amount of the stay for my mistake. Disappointing customer service, unaccommodating staff. I will certainly not be staying at this hotel again, and would discourage other colleagues from staying here too. June 11, 2014
Rated 5.0 out of 5.0 by A recommendable place to stay This was our third visit, and we were not disappointed. June 10, 2014
Rated 5.0 out of 5.0 by comfy and clean rooms we had a lovely time staying here just for the one night. staff were very friendly, polite and courteous which made our stay completely comfortable and enjoyable. The only critism I have was that the staff didn't replenish the hot buffet breakfast quick enough as we did have to wait quite a while. Even so a minor point, We would definitely stay here again and recommend it to friends and family. Thank You June 8, 2014
Rated 4.0 out of 5.0 by Quiet and convenient location We moved here from a downtown York location that was noisy. The HIE was quiet and the staff friendly and helpful. June 6, 2014
Rated 4.0 out of 5.0 by Convenient location and courteous staff Using a wheelchair room, we were impressed by the space and cleanliness and the well designed adjacent wetroom. The only drawback was the small bed which was inadequate for two adults. A pity really because although everything else was highly satisfactory, I lay awake worrying if I would be ok to drive home the next day. June 2, 2014
Rated 1.0 out of 5.0 by 床铺较小,房屋较小 这所酒店屋内空间较小,床铺较小,供暖设施也有问题。最主要是提供错误的住房地址,导致旅途不顺。希望改正,免得使更多游客错误入住。 June 1, 2014
Rated 5.0 out of 5.0 by Excellent Staff - Polite and Attentive. Hotel was exactly as shown and described on the internet. The staff there were very helpful, particularly the ladies who were working during the breakfast times, they made breakfast a pleasant and enjoyable experience. Room was clean and purposeful. It had everything that we needed. June 1, 2014
Rated 5.0 out of 5.0 by Excellent staff, very welcoming and helpful I was very happy with my stay however I do feel it was overpriced May 28, 2014
Rated 3.0 out of 5.0 by Hit and miss Staff were friendly and helpful, the bar options are limited with the one pump broken and paid £5.50 for a tiny baileys. Had a 15 minute wait for certain items at breakfast. No lift available so had to carry cases up the stairs. But hotel was clean and tidy May 26, 2014
Rated 5.0 out of 5.0 by very good service and comfortable room stayed for two nights and was very happy with the room and service had a problem this sorted out very quickly the breakfast was good. and is well situated for the park and ride into york only about a mile away. May 26, 2014
Rated 4.0 out of 5.0 by Would recommend this as a hotel Bad point: Location in relation to City Centre Good Points: Clean, friendly staff, good breakfast, modern rooms, excellent internet connection. I would definitely stay here again May 12, 2014
Rated 5.0 out of 5.0 by Enjoyable stay. Would stay again. Extremely convenient for visiting York. Toby Carvery next door, would highly recommend. Park and Ride to York nearby with a M & S, Next and John Lewis complex on site. April 29, 2014
Rated 5.0 out of 5.0 by Great value hotel Very enjoyable stay. Staff were very helpful and polite. Rooms recently refurbished. Definitely will stay again. April 23, 2014
Rated 4.0 out of 5.0 by Comfortable and accommodating as I was on nights and sleeping in the day As always very heloful and comfortable and adjusted to my night working and sleeping in th day. The breakfasts were very boring and the sausage not very nice April 3, 2014
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