Rated 4.4 out of 5 by 180
Rated 5.0 out of 5.0 by Morteza Comfortable
I liked this hotel as my previous experience in other cities, but one thing was considerably different and it was its helpful staff. She was very kind and provide extra services which are not in her duties. Unfortunately I didn't ask her name but anyway "Thank you"!
August 8, 2014
Rated 5.0 out of 5.0 by Natalie29 Helpful friendly staff
The staff were the most helpful ive ever met in any hotel so far!
The breakfast was fine, but a little crowded in the seating area , a few highchairs would of been helpful in the area not really made for a buggy.
The rooms clean and presentable as expected, but no air conditioning, and the windows barely opened made for a very warm first night. (more due to the fact it was almost 30 degress outside during the day with very little breeze)
Would return again if i was in york :)
August 7, 2014
Rated 5.0 out of 5.0 by Harrywho Very comfortable
We stay at this hotel at least a couple of times a year. Everything you could wish for in a budget hotel with the added bonus of a Toby Carvery next door. The staff are exceedingly helpful and seem very knowledgeable about the area.
August 7, 2014
Rated 1.0 out of 5.0 by Vaughn14 No Air Conditioning in the rooms, just in lobby.
Advertised as being an air conditioned hotel, the rooms are NOT air conditioned, just the lobby and breakfast room. The rooms are hot, airless, and miserable.
August 4, 2014
Rated 4.0 out of 5.0 by Steffifab Friendly Staff
Staff were very friendly and helpful. Rooms was nice but needed air conditioning to make you stay more comfortable.
Our room did not get cleaned during our stay which was 3 night which was dissapointing. Not toiletries in room other than hand wash & shower gel, toilet paper was so thin you could shoot peas through it.
Breakfast was disapointing, no fruit salad and not much choice for hot food either, beans with everything!
Free internet but had to keep logging on each time we used it which was a pain.
No lift in hotel which is not helpful when taking suitcases up the stairs.
Probably would not stay in hotel again.
August 3, 2014
Rated 5.0 out of 5.0 by judew Fabulous hotel, excellent staff and great service
Our party of 13 stayed at the hotel on the 26th July to celebrate my friends 50th Birthday, From the initial booking with Chris the manager, to check in, and check out, the staff were brilliant, they were extremely helpful and exceptionally friendly. Hotel was immaculate and excellent value for money I would definitely recommend this hotel.
July 31, 2014
Rated 5.0 out of 5.0 by eric47 comfortable bed and good service
enjoyable stay,nice pub next door,five minutes taxi drive
to york city centre
July 31, 2014
Rated 4.0 out of 5.0 by York visitor Great value hotel near York.
Great base at great price with free Wi-fi and good quality breakfast, although hot food limited to beans, scrambled eggs and sausage. Bacon and mushrooms would make choice excellent.
July 30, 2014
Rated 4.0 out of 5.0 by PilsleyRam Very clean, helpful staff and a very good breakfast.
Great amenities and close to park and ride into York, which was a much better option than driving into the city and paying extortionate charges. The P R only is £2:70 per adult and the bus takes only 15 mins and comes every 10 mins.
A very good carvery restaurant also close by to hotel.
July 28, 2014
Rated 1.0 out of 5.0 by Ollie2014 Excellent welcome, great room and service
We arrived rather late in the evening and were given a very friendly and helpful welcome. The room was perfect for our night's stay. Perfectly clean and comfortable and we were able to have a good night's sleep followed by adequate breakfast before our onward journey.
July 28, 2014
Rated 2.0 out of 5.0 by Caro7 Noisy at weekends
We were disappointed by the lack of any sound-proofing in the hotel. You could hear your neighbour sneeze. Saturday nights seeme to attrack large parties - hen and stag - who arrive back in the early hours. We were kept awake for most of the night. There's also no temperature control in the room and it was very hot and stuffy.
On the plus side the breakfast was good and all staff nice.
July 26, 2014
Rated 4.0 out of 5.0 by Russ G. Appreciations
Overall this is a clean and tidy hotel in close proximity to York and offers a convenient and very friendly service. The staff we encountered were excellent and demonstrated a warm hospitality with professional manner throughout.
On a negative, one of my two room choices was not available at the time of check-in and staff were not able to correct this once they had been made aware of my preferences...therefore I had to sleep in a more restrictive sized bed than I had chosen or are used to.
If during my booking I had been notified that I would not be able to guarantee a 'double bed' size I would have chosen to spend my money elsewhere...
July 26, 2014
Rated 4.0 out of 5.0 by AndersA Nice hotel but hot
Rooms and service was as expected but no air con.
Beds good. Clean rooms. OK breakfast.
July 25, 2014
Rated 4.0 out of 5.0 by Simpsoj Comfortable bed
A £8 taxi ride into York centre so a little further than expected. Room was clean, bed comfortable. Tea/ coffee making facilites available, however, had to ask for more milk and decaff coffee as only enough for one cup each,but these were given without question. Staff were very pleasant and courtious. Cooked breakfast disappointing. scrambled egg, beans, sausages only. No egg choice, or bacon etc
July 23, 2014
Rated 3.0 out of 5.0 by Jean 58 Room allocation
When we booked on your website , we requested twin beds. On arrival we were given a room with 1 bed and a sofa bed. When we objected, we were given a twin room for that night but couldn't get one for the other 2 nights. The staff were very helpful in finding and contacting a local B and B for us for the next 2 nights and refunded us the cost for those nights. It would be helpful if your websit eactually allowed the customer to specifically book a certain type of room rather than just request bedding type. It would then give them the option to choose somewhere else and prevent the situation we found ourselves in.
July 22, 2014
Rated 3.0 out of 5.0 by Flitdog Alright Hotel for a couple of nights
Got to the hotel but with it being express was not offered to be upgraded on arrival even though a Gold Elite member.
Free points voucher offered and accepted, Wi Fi code was given without fuss, no problems here. Staff generally knowledge about the area and helped where they could.
Room was very tidy and twin beds were comfortable with option of pillows.
Noise in adjoining room was manageable but did disturb some sleep.
A Car is a must when going to this hotel but be prepared to either pay parking or go to the park and ride if going into York as the 3 mile walk is along a very busy road.
Was here for work, but when visiting York again in future I'll try to get in the Holiday Inn near the racecourse as the city is much more accessible.
Was very disappointed with the breakfast options, but can't please everybody :-)
July 21, 2014
Rated 5.0 out of 5.0 by lindyloo56 clean comfortable and friendly
my husband and enjoyed our stay very much and would definitely stay here again if visiting York. The park and ride was helpful for visiting York. The staff were very helpful about informing us about this. Our room was excellent and spacious and clean. The only thing i felt that there was not much selection of hot food for the breakfast but this would not put me off returning to this hotel again.
July 19, 2014
Rated 5.0 out of 5.0 by brothers Friendly staff
Very impressed at how helpful and friendly the staff were and they suggested and carried out making up the sofa bed for my aunt and mum as did'nt want to share the double bed.
July 19, 2014
Rated 3.0 out of 5.0 by hollyhock ROOM OK
Staff and room fine noise from delivery lorries early morning not good
July 18, 2014
Rated 4.0 out of 5.0 by GL Scotland Staff - attentive
Package at York Holiday Inn was excellent bar the lack of aircon in room. Unfortunately, it was a very warm evening so family sleeping arrangements were not good.
July 17, 2014
Rated 5.0 out of 5.0 by Barrybiker Warm and friendly staff
Warm welcome even on late check in and lovely friendly and helpful staff. Clean and well thought out room and a good night's sleep. Excellent value for money.
July 14, 2014
Rated 4.0 out of 5.0 by Uncle Mort Reasonably priced for one night stay
Stayed at HIE York for two nights. The only negative was bed comfort, very old mattress.
The hotel is located behind the Toby Carvery where we ate but the surrounding grounds are a bit unkempt.
Overall now that internet was free I would consider staying again provided that they had replaced the bed.
Room was a good size (bigger than Ibis) and the included breakfast was of good quality.
Finally the frequent Park and Ride into York was easily found nearby and allowed us the visit York very conveniently.
July 12, 2014
Rated 5.0 out of 5.0 by AlisonJ Comfortable bed and very helpful staff
Great hotel and staff, lovely breakfast with plenty of choice. Car park pretty full on arrival, but still a couple of spaces left.
July 11, 2014
Rated 5.0 out of 5.0 by Nickss Great service in a good hotel
Great hotel in a good location. Got checked in 1 hour early :):):). Great service from friendly and helpful staff. Clean and tidy rooms.
July 8, 2014
Rated 4.0 out of 5.0 by Deecee57 Comfortable bed and great duvet
The hotel met all our requirements as somewhere to place our heads after a days work and a long tedious drive. Check in was easy though not told how to switch on lights with key card, which is probably my only negative point.
July 7, 2014
Rated 5.0 out of 5.0 by IMEwens Great place to stay in York
We had a great stay in Holiday Inn Express and it was well located for access to York.
Staff were friendly and efficient
July 4, 2014
Rated 5.0 out of 5.0 by marie1959 excellent service
all the staff at this hotel were very friendly and helpful anytime we needed cabs they were only too happy to help really enjoyed my stay from the time we arrived everyone was so polite and could,nt do enough for us
July 2, 2014
Rated 5.0 out of 5.0 by babsL1 A Great Stay Over
The Holiday Inn at York is a must if you need to stay over or you just fancy break in a fantastic location.
Lovely rooms and service friendly helpful staff and a hearty free breakfast!
The Hotel is in a great location for shopping at Monks Cross and is also only a short taxi ride into york for a night out.
Why not spoil yourself?
July 1, 2014
Rated 5.0 out of 5.0 by Mags77 Excellent Staff Great Housekeeping
Very friendly staff. Room very clean as is the whole Hotel.
Excellent breakfast. Park and ride very near into York
Ladies on Reception very helpful with details of buses and tourist information.
June 30, 2014
Rated 5.0 out of 5.0 by Nettegray Break
Excellent service from reception, so helpfull. It's a little out of the centre but a taxi costs £8. I couldn't fault this holiday inn express.x
June 27, 2014