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Rated 4.5 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 by Wonderfully helpful staff What a pleasure it was to stay at the Holiday Inn Express in York. The staff were all really helpful. I had a couple of unusual queries and everyone excelled themselves at solving them. The room was immaculate. I asked if I could possibly have a quiet room. I was put into a room with nobody above or next to me which was wonderful service. The breakfast was lovely and the lady running it kept everything topped up and tidy whilst being cheery with all the guests. The only problem I had was finding the Holiday Inn as my satnav insisted it was located 500m further down the road. January 7, 2014
Rated 5.0 out of 5.0 by Friendly Perfect for what we wanted - clean, comfortable rooms, great price. Staff really friendly. We couldn't get the tv to work and the man came straight up. He didn't even mind when he realised that we hadn't switched it on at the side! We asked for an extra towel and he got that for us, and then came back to turn the heater up. Only a few minutes drive from York so perfect. We always stay here when we come to York January 3, 2014
Rated 3.0 out of 5.0 by Ok stay but shame about the internet Generally ok stay but could not get the wifi internet to work at all in room over last 6 days of 7 night stay. Staff tried several times to tinker with both mine and my partner's laptops but to no avail. Some sort of conflict had arisen with the booster the hotel was using and if we ever wanted to get online it had to be done in the lounge only by connecting direct to their router without going through the signal booster. Both myself and my partner are IT savvy (my partner is actually an IT consultant!) and so we weren't being 'stupid' or 'dumb'. There really was some sort of conflict with our systems and the hotel's. We are used to having teething problems with hotel internet but to experience a place where we were staying for a whole week and never be able to get online in the bedroom except for the first day is unheard of. January 3, 2014
Rated 4.0 out of 5.0 by friendly staff The staff were lovely would do anything for you. the man on the desk when out of his way to help us our key card which was not working a lot of running up and down for him, next day came over to see if card and room was ok. Thank you to him. hotel is in a great location about 5 to 10 mins to York, pub next door so no traveling for tea and great value and friendly staff. January 3, 2014
Rated 4.0 out of 5.0 by Good for a 1 night stopover You get everything what you can expect from a Express. Only problem is the Location! finding the Hotel! tried 2 different satnav couldn't find the hotel according to the post code or the area! January 2, 2014
Rated 5.0 out of 5.0 by Very helpful and friendly staff The staff were extremely helpful and friendly, even to the extent of having de-icer and scrappers available on departure. January 2, 2014
Rated 5.0 out of 5.0 by Great service.. went the extra mile. Arrived late to check in and the paperwork was already done and the key card was ready to collect. One signature and we were already ready to get into the room. The date being 25th Dec, they had a card and a small box of chocolate ready. It was quite a chilly morning and the staff told us to feel free to use de-icer to get the car ready to run; good service considering another HolidayInn offered to sell the de-icer for slightly elevated price when my car iced up. December 31, 2013
Rated 5.0 out of 5.0 by Christmas Welcome! We stayed for 3 nights over Christmas. The staff made us so welcome. We were even given a Christmas card and some chocolates! The rooms were not serviced on Christmas Day but we were given extra supplies. The hotel is warm and quiet and the rooms have recently been refurbished. Thank you to all the staff. December 31, 2013
Rated 5.0 out of 5.0 by Friendly staff Staff were very friendly and helpful, on departure we had scrapers and deicers ready for our cars as we had an overnight frost December 29, 2013
Rated 4.0 out of 5.0 by Room cleanliness excellent... although a tad small Don't be put off by the shabby-looking Toby pub next door when you arrive, or the 'tatty' signage for the hotel itself tucked behind the pub... inside it is excellently presented. Be prepared to park in front of the pub as the hotel car park is very small #not enough spaces# - not ideal re: the way the pub looks! The rooms themselves are spotless, although much smaller than most HI Express rooms; a real squeeze if there are children sharing the room too!! The staff are very good & welcoming; yet again I had to ask for the drink voucher or extra points I am entitled to as a Gold Elite member - this should be already dealt with/included in my Check-In stuff upon arrival. Breakfast was usual fayre & all OK. No lift, only stairs. Good location with only a 5-10 min drive into the centre of York. All in all - very good re: the HI Express itself. December 27, 2013
Rated 5.0 out of 5.0 by lovely friendly staff Room very clean and comfortable. Breakfast better than expected as included hot options as well as continental. Staff were extremely helpful and friendly. We were staying for family wedding nearby and staff booked taxis for us and the morning after enquired as to how the day had gone! December 25, 2013
Rated 5.0 out of 5.0 by Great stay The manager on duty on the evening of our arrival was excellent. Although he was on his own and we had arrived late, he was not phased at all when we realised I had forgotten to request a disabled room and we had been given a 2nd floor room with no lift. He very kindly phoned another customer who had not checked in yet and they kindly agreed to swap rooms. While he was dealing with our check in he was serving at the bar, answering room alarms and was totally calm. The rooms were spotless, spacious and comfortable. I can thoroughly recommend this hotel, it is one of the best that I have stayed in, regardless of cost. Will definitely return soon. Thank you. December 19, 2013
Rated 5.0 out of 5.0 by Welcoming hotel From initially booking this hotel for a quick shopping trip to staying there, it didn,t disappoint. Staff (Stuart) emailed me with alternative rooms available to suit me & even remembered when we arrived! What an asset he is to Holiday Inn (NB Hotels further up in the group could learn from him) Hotel clean, comfy, staff friendly & helpful. Good Toby pub next door for evening meals , both kids thoroughly enjoyed their stay especially free Wi-Fi. Made our shopping trip more relaxed starting off after relaxing stay & breakfast ( which is quite good!) Recognition as a Priority Club member also. December 15, 2013
Rated 4.0 out of 5.0 by Great value, clean, comfortable. We stayed at the Holiday Inn for 1 night, we found the staff pleasant and welcoming. Hotel room was very clean ,comfortable, and great value, we have stayed at more expensive hotels in York that were not as good. We would definitely use this hotel again. December 10, 2013
Rated 4.0 out of 5.0 by Friendly and helpful service Stuart, who was on the desk when we arrived and seemed to there for 24 hours, was really helpful and went out of his way to be friendly and nice to us and other guests. Otherwise,the rooms were fine, and everything was as we would have expected. Breakfast was okay, nothing to write home about, but again, what you would expect for a buffet breakfast. For a short break I would definitely recommend this Holiday Inn Express. December 4, 2013
Rated 5.0 out of 5.0 by Rooms very clean Great staff - nothing was too much trouble. Our room could have been a little bigger but that didn't stop us having a great time. Clean, well equipped and affordable November 28, 2013
Rated 5.0 out of 5.0 by Excellent service We found the staff extremely helpful with any request that was asked of them, nothing was too much trouble. November 21, 2013
Rated 5.0 out of 5.0 by Great Experience Stuart on Reception was fantastic and a credit to himself and IHG. He welcomed me to the hotel and was extremely pleasant and helpful, as were all staff. November 20, 2013
Rated 4.0 out of 5.0 by Overall a good experience We had a double bed and a bed settee in our room, as there was 4 of us there was nowhere really to sit. The room was nice though very clean, same in the bathroom. At breakfast there was no bacon because sausages had apparently been higher up on a survey and the croissant were a bit dried out. The staff were all nice. We would stay again. November 13, 2013
Rated 5.0 out of 5.0 by Great all round treatment Very warmly welcomed at hotel on arrival and everything explained by Stuart the duty receptionist. The room was spacious and thoroughly clean. The bed was very comfortable, and breakfasts were plentiful and of good variety. The Park and Ride is 5 minutes drive away and great for getting into the city centre without taking the car. Staff always able to answer any questions and all were pleasant and helpful. The Toby next door did a good carvery in the evenings. November 11, 2013
Rated 3.0 out of 5.0 by sleep quality was good, break fast was average, staff was helpful For us as a tourist location was not to our liking, as all sight seeing & facilities were not within our reach comfortably. Even your staff did not know the BUS NO &TIMINGS CORRECTLY..Your G.M gave us wronge Bus no & timings, If she was not knowing, she should have not given us the wronge no Any way the storm was another factor, If we would have stayed nearer to Stn. we would have been more comfortable. Thanks AJOY November 4, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff Really enjoyed our stay in a family room. Room was immaculate and modern. Excellent choice for breakfast. Couldn't fault it for price paid. Will return. Thanks. November 2, 2013
Rated 5.0 out of 5.0 by Excellent hotel for a very reasonable price We took our two grand children for a weekend away in York. they slept on the sofa bed in our room which made me feel more at ease. Although there was not a lot of room to move around we were only using the room in the evenings so it was sufficient. The room and bathroom were spotless as was the rest of the hotel. The breakfast was really good with a great choice of hot and cold food. We did have to wait for a table on our second morning and they ran out of sausages. The staff were really polite and helpful and worked really hard to keep everything topped up. The hotel is situated only 5 minutes drive from the park and ride which makes it really convenient to visit York with out the hassle of parking. The days we went the parking was free and it was only £5.20 return for the four of us on the bus. The buses are every 20 minutes or so so you don't have to wait long and they drop you very close to all the attractions. October 31, 2013
Rated 5.0 out of 5.0 by very good room Stayed one night here, the room was stylish and clean and had all the mod cons. The staff were very friendly and keen to help you. October 31, 2013
Rated 4.0 out of 5.0 Welcome Change Had to rearrange my business stay from another chain to the Holiday Inn Express. The administration difficulty at the other chain led me to a very welcome change in amenities for a business stay after a long day. The gentleman at the desk was very helpful and friendly. Had a relaxed stay in a very clean and comfortable room, enjoying a coffee after moving in there. The breakfast was included: The coffee machine produced a not so tasty cappuccion. Having our own chickens at home it would be great to get a scrambled egg with the same quality. - But that is a general thing in the hotel industry. Great stay at the Holiday Inn Express in York. Thanks! October 23, 2013
Rated 4.0 out of 5.0 by Comfortable and good value for money. This was good value for money. I wasn't driving but the taxi from the train station was only £10. I came with my son and the next day we went into town on the bus. the bus stop was only about 10 minutes walk away. You may need to check bus timetables ahead, though. If I was driving I almost definitely would have missed my turning so signage could be better. If I went to York again, I would stay here. Tomi October 22, 2013
Rated 3.0 out of 5.0 by COLD ROOM The day I arrived at this express it was cold, unfortunately the heating in the room didn't work, even the staff on duty tried and had to get maintenance to rectify the following day, the room was okay but as I stay in many hotels in a year this express in my opinion is average. October 19, 2013
Rated 5.0 out of 5.0 by Family room Stayed with my 2 young kid and husband. On a Sunday night. Hotel seemed busy Great value for money. Staff very friendly,Room very clean, bed was comfortable. We had a family room kids had a pull out bed. Which my husband ended up sleeping on and not very comfortable for an adult. Free wifi in room for 2 devises which is great but couldn't connect one devise and other was cutting out. Breakfast is free (?) and was substantial for us. There was a good variety. It's next door to a carvery which was good for us as we didn't need to run around to find a kids friendly rested aunt. Would defiantly recommend this hotel. And will defiantly be back. October 19, 2013
Rated 5.0 out of 5.0 by Good experience Have stayed here before so not surprised at facilities and excellent staff service. Room was spotless and bar service very friendly - only downside was the Gordons 2 shot gin bottle was not complimentary like it is on BA. Breakfast was excellent. I didn't receive my elite bonus points voucher but probably my fault as I had booked 2 rooms and confused even myself when checking in October 18, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express in York The hotel is in a great position for visiting York as there is a Park and Ride just up the road, which is far better than driving into York and finding a place to park. We found the hotel comfortable and very clean and the staff were very pleasant. The only criticism we could mention is that the hotel room was a bit on the warm side as the weather was warm, and the beds had quite thick quilts which made for a rather uncomfortable night,. No problems on a cold night though I would guess. Breakfast was good and overall we enjoyed our stay. October 11, 2013
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