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Rated 4.4 out of 5 by 222 reviewers.
Rated 5.0 out of 5.0 by Lovely Friendly Smiley Staff If I return to York, and I will - I will stay here again for convenience and it is nice to be treated well by hotel staff. Hopefully they will improve the coffee! - but that was my only negative - the rest was an excellent stay in a clean, tidy, comfortable Hotel with lovely Friendly Smiley staff - Oh and easy parking xx August 20, 2014
Rated 5.0 out of 5.0 by Pleasant Stay We were on our way home from France and spent 2 days - the welcome received was first class - very pleasant and warm and everything was explained clearly. The hotel was very busy and the receptionist suggested times to try and avoid. She also said that there were complimentary newspapers available. The room was very clean and tidy and very quiet - which is a must for us. My mistake was that I thought it was in central York but it was only minutes away by car and was better for that . We like and enjoy staying in Holiday Inn Express as breakfast is included - much better than Premier Inn. August 19, 2014
Rated 5.0 out of 5.0 by Added Value Breakfast Very good hotel all round. I must comment on the breakfast (standard inclusion on all rates), you get more than just a continental breakfast, there are hot food options too! Never had this before at any other hotel of the same standard/ratings. August 19, 2014
Rated 4.0 out of 5.0 by Good Location Booked for our visit to York and cost £8 in a taxi to the centre approximately 3 miles, so ideal location. Very nice Hotel, modern and clean with good selection on Breakfast. August 19, 2014
Rated 3.0 out of 5.0 by Comfortable, but could have been better The hotel is a few miles to the north-east of the city centre. Its location (which doesn't seem to be easily found by satnav) is fine if you don't mind using public transport to get into York, or paying York's overinflated parking charges. Parking at the hotel was free and conveniently situated. The hotel, whilst adequate in most respects, struck me as a slightly upmarket 'travelodge'. The room was spacious and comfortable, and we got a good night's sleep each night. On the minus side, the shower was very weak, and the bathroom at times had a rather odd smell coming from I know not where. As an IHG Rewards Club member, we got free wifi (though there were signs everywhere saying it was free anyway!). The wifi was a wee bit slow at times, and had the annoying feature that an id and password was needed every time a logon was done. A self-service breakfast was included in the price of the room. This was adequate, but the choice of hot and cold food was quite limited. Breakfast time was generous at the weekend, but finished at 9.30 on weekdays. Our experience with staff at the hotel was varied. Housekeeping staff and some of those on reception were very helpful and obliging. Others, particularly one or two of the staff looking after breakfast, were not very customer-oriented (to put it politely). Overall, our stay at the hotel was pleasant and comfortable, though perhaps only moderate value for money. August 17, 2014
Rated 4.0 out of 5.0 Late Arrival Arrived late due to traffic holdups , but David on reception could not have been more helpful, many thanks August 16, 2014
Rated 4.0 out of 5.0 everything not to bad just as i said previous cant believe when you think you are booking through holiday inn express you are are going through another agent i will never get caught out with that again August 13, 2014
Rated 5.0 out of 5.0 by An excellent stay Our first visit to a holiday Inn Express did not disappoint. The staff were friendly and helpful. The room was extremely clean, spacious and well maintained to a high standard. The breakfast area is small and the choice of cooked breakfast was limited. There was however still more than enough to eat to ensure guests did not leave the hotel hungry. The staff in the breakfast area are very attentive and appeared very supportive of those with young children. For a short stay I would recommend this hotel. August 13, 2014
Rated 4.0 out of 5.0 by Friendly staff Hotel easy to find and a very warm welcome from reception and very helpful. Room was fine but as a family of 4 sharing one room a little snug at times but did not spoil the experience. Breakfast was fine and staff were very helpful. Overall experience was good and would stay again August 12, 2014
Rated 5.0 out of 5.0 by Great Service and Good Location The staff were very helpful and friendly and we really enjoyed staying there. It is located very close to a park and ride station, which means that it's a doddle to get into York. We will definitely be recommending this hotel to our friends and family. August 11, 2014
Rated 5.0 out of 5.0 by Good hotel and excellent staff This is a very well located hotel for a visit to York with the park and ride service nearby which removes the need to take a car into the city centre. The hotel is clean and has obviously had an upgrade in the past year. The staff are friendly and attentive. I would strongly recommend this hotel. Robert August 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed Clean.Great service and faciliities Highly recommend.Good location just on outskirts of York August 9, 2014
Rated 5.0 out of 5.0 by Comfortable I liked this hotel as my previous experience in other cities, but one thing was considerably different and it was its helpful staff. She was very kind and provide extra services which are not in her duties. Unfortunately I didn't ask her name but anyway "Thank you"! August 8, 2014
Rated 5.0 out of 5.0 by Helpful friendly staff The staff were the most helpful ive ever met in any hotel so far! The breakfast was fine, but a little crowded in the seating area , a few highchairs would of been helpful in the area not really made for a buggy. The rooms clean and presentable as expected, but no air conditioning, and the windows barely opened made for a very warm first night. (more due to the fact it was almost 30 degress outside during the day with very little breeze) Would return again if i was in york :) August 7, 2014
Rated 5.0 out of 5.0 by Very comfortable We stay at this hotel at least a couple of times a year. Everything you could wish for in a budget hotel with the added bonus of a Toby Carvery next door. The staff are exceedingly helpful and seem very knowledgeable about the area. August 7, 2014
Rated 1.0 out of 5.0 by No Air Conditioning in the rooms, just in lobby. Advertised as being an air conditioned hotel, the rooms are NOT air conditioned, just the lobby and breakfast room. The rooms are hot, airless, and miserable. August 4, 2014
Rated 4.0 out of 5.0 by Friendly Staff Staff were very friendly and helpful. Rooms was nice but needed air conditioning to make you stay more comfortable. Our room did not get cleaned during our stay which was 3 night which was dissapointing. Not toiletries in room other than hand wash & shower gel, toilet paper was so thin you could shoot peas through it. Breakfast was disapointing, no fruit salad and not much choice for hot food either, beans with everything! Free internet but had to keep logging on each time we used it which was a pain. No lift in hotel which is not helpful when taking suitcases up the stairs. Probably would not stay in hotel again. August 3, 2014
Rated 5.0 out of 5.0 by Fabulous hotel, excellent staff and great service Our party of 13 stayed at the hotel on the 26th July to celebrate my friends 50th Birthday, From the initial booking with Chris the manager, to check in, and check out, the staff were brilliant, they were extremely helpful and exceptionally friendly. Hotel was immaculate and excellent value for money I would definitely recommend this hotel. July 31, 2014
Rated 5.0 out of 5.0 by comfortable bed and good service enjoyable stay,nice pub next door,five minutes taxi drive to york city centre July 31, 2014
Rated 4.0 out of 5.0 by Great value hotel near York. Great base at great price with free Wi-fi and good quality breakfast, although hot food limited to beans, scrambled eggs and sausage. Bacon and mushrooms would make choice excellent. July 30, 2014
Rated 4.0 out of 5.0 by Very clean, helpful staff and a very good breakfast. Great amenities and close to park and ride into York, which was a much better option than driving into the city and paying extortionate charges. The P R only is £2:70 per adult and the bus takes only 15 mins and comes every 10 mins. A very good carvery restaurant also close by to hotel. July 28, 2014
Rated 1.0 out of 5.0 by Excellent welcome, great room and service We arrived rather late in the evening and were given a very friendly and helpful welcome. The room was perfect for our night's stay. Perfectly clean and comfortable and we were able to have a good night's sleep followed by adequate breakfast before our onward journey. July 28, 2014
Rated 2.0 out of 5.0 by Noisy at weekends We were disappointed by the lack of any sound-proofing in the hotel. You could hear your neighbour sneeze. Saturday nights seeme to attrack large parties - hen and stag - who arrive back in the early hours. We were kept awake for most of the night. There's also no temperature control in the room and it was very hot and stuffy. On the plus side the breakfast was good and all staff nice. July 26, 2014
Rated 4.0 out of 5.0 by Appreciations Overall this is a clean and tidy hotel in close proximity to York and offers a convenient and very friendly service. The staff we encountered were excellent and demonstrated a warm hospitality with professional manner throughout. On a negative, one of my two room choices was not available at the time of check-in and staff were not able to correct this once they had been made aware of my preferences...therefore I had to sleep in a more restrictive sized bed than I had chosen or are used to. If during my booking I had been notified that I would not be able to guarantee a 'double bed' size I would have chosen to spend my money elsewhere... July 26, 2014
Rated 4.0 out of 5.0 by Nice hotel but hot Rooms and service was as expected but no air con. Beds good. Clean rooms. OK breakfast. July 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed A £8 taxi ride into York centre so a little further than expected. Room was clean, bed comfortable. Tea/ coffee making facilites available, however, had to ask for more milk and decaff coffee as only enough for one cup each,but these were given without question. Staff were very pleasant and courtious. Cooked breakfast disappointing. scrambled egg, beans, sausages only. No egg choice, or bacon etc July 23, 2014
Rated 3.0 out of 5.0 by Room allocation When we booked on your website , we requested twin beds. On arrival we were given a room with 1 bed and a sofa bed. When we objected, we were given a twin room for that night but couldn't get one for the other 2 nights. The staff were very helpful in finding and contacting a local B and B for us for the next 2 nights and refunded us the cost for those nights. It would be helpful if your websit eactually allowed the customer to specifically book a certain type of room rather than just request bedding type. It would then give them the option to choose somewhere else and prevent the situation we found ourselves in. July 22, 2014
Rated 3.0 out of 5.0 by Alright Hotel for a couple of nights Got to the hotel but with it being express was not offered to be upgraded on arrival even though a Gold Elite member. Free points voucher offered and accepted, Wi Fi code was given without fuss, no problems here. Staff generally knowledge about the area and helped where they could. Room was very tidy and twin beds were comfortable with option of pillows. Noise in adjoining room was manageable but did disturb some sleep. A Car is a must when going to this hotel but be prepared to either pay parking or go to the park and ride if going into York as the 3 mile walk is along a very busy road. Was here for work, but when visiting York again in future I'll try to get in the Holiday Inn near the racecourse as the city is much more accessible. Was very disappointed with the breakfast options, but can't please everybody :-) July 21, 2014
Rated 5.0 out of 5.0 by clean comfortable and friendly my husband and enjoyed our stay very much and would definitely stay here again if visiting York. The park and ride was helpful for visiting York. The staff were very helpful about informing us about this. Our room was excellent and spacious and clean. The only thing i felt that there was not much selection of hot food for the breakfast but this would not put me off returning to this hotel again. July 19, 2014
Rated 5.0 out of 5.0 by Friendly staff Very impressed at how helpful and friendly the staff were and they suggested and carried out making up the sofa bed for my aunt and mum as did'nt want to share the double bed. July 19, 2014
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