Rated 4.4 out of 5 by 96
Rated 3.0 out of 5.0 by Confused21 POSTCODE ALERT!
The hotel is fine but do NOT set your Satnav to the postcode given on the website which you will find is the middle of a field. The hotel is at YO32 9TG (not YO32 9TE). The staff at the hotel know this to be so but told me nothing could be done about the website or the printed stationery - both of which carry the wrong address. Common Holiday Inn Head Office, prove them wrong!
March 24, 2013
Rated 4.0 out of 5.0 by june112 very comfortable
We had a very good stay and found everything to our satisfaction.
Staff very friendly and helpful.
Would like to get some of the dark wallcovering for my own home if you would like to let us have stockist.
It would look great in my alcove.
This is our third visit to this hotel and shall definitely come again
March 12, 2013
Rated 5.0 out of 5.0 by dellyn great service
never stayed at aholiday inn before but on arrival the welcome was as if we were family the staff were very proffessional and made us most welcome the room was excellant and very clean unlike some of their rivals,the breakfast was plentiful the whole expreience was excellant
March 9, 2013
Rated 5.0 out of 5.0 by Cobblerscrew Family Stay
As a family we hadn't stayed at the Holiday Inn Express so we had no idea what to expect. It was excellent value.
It's close to a Park and Ride into the city, in a quiet area and all in all with great staff we'd give it 100%. Clean rooms, small but functional.
Book early as this hotel was full during school holidays and we took second last room!
February 25, 2013
Rated 2.0 out of 5.0 by CRD171052 Fawlty Towers
I was expecting John Cleese and Prunella Scales to appear. When we arrived my partner wanted to use the toilet in the reception area and was advised to use her mobile phone to find her way around inside the toilet. The bulb needed changing.
In the middle of the night a man entered our room, his card had been programmed with our room number, it would appear that the receptionist (maybe Manuell) made a stupid mistake.
When I visited reception to ask for an elastoplast to stop my thumb bleeding I was told "I am sorry I cannot give you one due to health and safety reasons, you might be allergic to the plaster" I was shocked at the stupidity!! The receptionist eventually gave me an elastoplast to stop the bleeding. Will she now lose her job for contravening health and safety regulations?
In the middle of the night I had to ask for some better pillows and was informed that the new ones were on order. The management need to manage!!
February 24, 2013
Rated 5.0 out of 5.0 by tantan Excellent stay
We were very pleasantly surprised by the quality of this hotel. The staff were very friendly and polite. The room had everything we needed for a comfortable stay. The room was spotlessly clean and the bed comfortable. An added bonus was the complimentary breakfast that offered plenty of choice both hot and cold. I would highly reccomend this hotel.
February 3, 2013
Rated 5.0 out of 5.0 by chrisandmaggie A Warm Welcome!
On a bitterly cold night in January we received the warmest of Yorkshire welcomes from the cheerful, professional staff. Our room was spotlessly clean. The beds were comfortable. The well designed bathroom was clean. Breakfast was plentiful and set us up to face the icey journey home.
February 1, 2013
Rated 5.0 out of 5.0 by cake1966 Great service - quiet and comfortable short break in York
we stayed at this hotel just after new year . The family room consisted of a double bed and a comfortable sofa bed for the children . All the staff were friendly and the room was nice and quiet. The hotel is quite a distance out of york but there is a carvery style pub next door and quick access onto the outer ring road . Great value for money.
January 13, 2013
Rated 4.0 out of 5.0 by DAS55 Comfortable and clean
Excellent value. C lean and comfortable. We were with a large group over Christmas. Good location near to Monks Cross park and ride to York and Toby pub and carvery located next door. Staff friendly and polite.
January 9, 2013
Rated 4.0 out of 5.0 by Seagull3 Almost home from home
We have already sent a letter to the Manager of Holiday Inn Express, York saying how much we enjoyed our stay and complimenting the all the staff from front of house to cleaners. This was our third stay and won't be the last.Mr. & Mrs. Lea
January 7, 2013
Rated 4.0 out of 5.0 by LAB1 Fresh and comfortable
The hotel has been undergoing refurbishment and the public area and our first floor bedroom was immaculate. The staff were very friendly and helpful. Evening meal at the adjacent restaurant was good value. Unfortunately there was congestion in the breakfast room on the first morning of our stay and we had to eat in our room - maybe the breakfast hours could have been extended for the entire Xmas holiday period. Otherwise we were very satisfied with our stay and would come again.
January 6, 2013
Rated 4.0 out of 5.0 by Sojune Refurbished accomodation
Malton Holiday Inn express was going through a planned room refurbishment and we had been allocated one of the refurbished rooms, the room was clean and bright and the new decor was a vast improvement on the previous accommodation we had stayed in at Malton.
January 5, 2013
Rated 4.0 out of 5.0 by Caswell Reliable cost-effective comfort.
We have stayed here Summer and Winter for several years. The standard remains consistently good and the accommodation is comfortable, clean and good value. Parking at the hotel is plentiful and access to York City, four miles away, is easy. There is a shopping centre and 'park and ride' service to York City Centre within two miles.The Hopgrove pub' next to the Holiday Inn offers an excellent value carvery and restaurant. On our recent visit York was experiencing it's coldest weather for years, with the temperature consistently well below freezing. The Holiday Inn Express was comfy warm and our room was comfy snug.
We will be back.
December 20, 2012
Rated 5.0 out of 5.0 by DT0987 Weekend in York
A lovely weekend break in the York Holiday Inn. The staff were very friendly (especially Chris) and couldn't do enough for you. The rooms were newly refurbished to a high standard. A good location as the park and ride is only 2 minutes in the car. Adults cost £2.50 return and kids go free.
December 15, 2012
Rated 5.0 out of 5.0 by TashBuzz Lovely Hotel
Excellent value for money. Rooms have been done out nicely. Lovely staff and would recommend this place to anyone. Have stayed here twice and would stay again
December 2, 2012
Rated 5.0 out of 5.0 by Garethammer Saturday night stayover
Staff could n't do enough for us, location is our in the sticks BUT taxis are a flat £9 so that worked well. The fact you can get the breakfast and take it back to your room is a bonus, and good fare ! Limited beers on draught, but apart from that-oh and theres a pub next door for evening meals ! Price is a bit high, but no worse than the rest of York and rooms are good with good maintenance
November 19, 2012
Rated 5.0 out of 5.0 by PoppyJW Great service, great price
This was the second time we had stayed here (family visit). The staff are brilliant - knowledgeable and very helpful. Stuart on reception is worthy of a mention but all the staff are helpful - and very smiley! Booked again for December and wouldn't hesitate to recommend a stay here.
November 8, 2012
Rated 5.0 out of 5.0 by David50 Great valu for money
My family and I stayed for one evening and had a very enjoyable stay. Breakfast was included and price of a family room was excellent value.
November 7, 2012
Rated 4.0 out of 5.0 by George66 Good stay well done to all staff
Good stay, having stayed in inter conti hotels all over Europe this hotel is as good as any in the portfolio in the price range. The staff were excellent and the property was Well maintained and clean. Beds were comfortable and breakfast was very good.
October 31, 2012
Rated 5.0 out of 5.0 by Fingers Convenient and comfortable.
My wife and myself have stayed at this hotel two or three times each year since it opened as a Holiday Inn Express. We have been very happy with the level of comfort and service we have received. We always request the same room and so far, it has always been provided. The pub' next to the hotel serves an excellent carvery which we enjoy. Breakfast is generous and the whole package is extremely good value. The hotel is easily accessed from the York ring road and there is always ample easy parking. York City Centre is only a few minutes drive away, or there is a park and ride facility near to the hotel. The reception staff are unfailingly polite, friendly and helpful. We expect to continue using this hotel for several more years.
October 27, 2012
Rated 4.0 out of 5.0 by MacTavish Tired
Room comfortable, but felt could do with an upgrade/ fresh up for the price of the room, there are a number of H E where the price is less than I paid for here, I probably won’t return as I don’t think I should be paying for wi-fi if the Toby Carvery can offer free wifi why can’t H E, I need privacy to do my work so I can’t take the benefit of free wifi in the very busy Toby.
October 22, 2012
Rated 3.0 out of 5.0 by Westy A pleasant break!
We were met by friendly helpful staff making us feel very welcome. All was great apart from noisy neighbours on our corridor who talked very loudly for a long time into the early hours.standard HIE breakfast which is never brilliant regardless of which HIE you stay at.
October 19, 2012
Rated 4.0 out of 5.0 by Tinad Staff very attentive and very helpfully
Overall I did stay here and slept very well satisfied my requirements for one night breakfast was good and inclusive in the room rate car parking great staff really great
October 18, 2012
Rated 4.0 out of 5.0 by Geoff1968 Good for a stopover
Staff really helpful. Plenty of parking. Next to the Toby Carvery and only one mile from the York Park and Ride at Monks Bar.
Breakfast is hot and plentiful. This is excellent value for money.
October 17, 2012
Rated 5.0 out of 5.0 by susan8 friendly staff, great service
Well placed for visiting all that york has to offer. We were greeted by friendly staff on reception who were able to answer any queries we had. Would choose it again.
October 15, 2012
Rated 4.0 out of 5.0 by Bettyanne Outstanding Service
Warm,comfortable and dependable, use fairly frequently, 1st choice.
October 11, 2012
Rated 3.0 out of 5.0 by Masonmob Basic room at reasonable cost
We were expecting "one-up" from budget chains but were rather disappointed by the room. We had the family room, the sofa bed was poor, badly damaged and sloping and sheets that did not fit or stay on. Very little room in the rest of the room. Main double was comfortable and warm. Breakfast also disappointing compared to others. I'm afraid we wont be visiting again - we'll stick to our usual chain for future trips.
October 11, 2012
Rated 4.0 out of 5.0 by craig200470 smelly water
We stayed at this hotel for 3 nights in September, myself, husband and 2 kids. Every day we had to ask for extra towels as the room maid only gave us 2 despite there being 4 people in the room. The toilet didn't flush properly. When running the cold water tap there was a very unpleasant smell coming from it. But despite thsi, it is a good hotel to stay in as it is very close to a park and ride for York centre. Don't even try taking your can in to the centre of town as parking is a nightmare.
We are Priority Club members, but this was not recognised at check in or any other time of our stay.
September 30, 2012