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Rated 4.3 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by A Great Stay Over The Holiday Inn at York is a must if you need to stay over or you just fancy break in a fantastic location. Lovely rooms and service friendly helpful staff and a hearty free breakfast! The Hotel is in a great location for shopping at Monks Cross and is also only a short taxi ride into york for a night out. Why not spoil yourself? July 1, 2014
Rated 5.0 out of 5.0 by Excellent Staff Great Housekeeping Very friendly staff. Room very clean as is the whole Hotel. Excellent breakfast. Park and ride very near into York Ladies on Reception very helpful with details of buses and tourist information. June 30, 2014
Rated 5.0 out of 5.0 by Break Excellent service from reception, so helpfull. It's a little out of the centre but a taxi costs £8. I couldn't fault this holiday inn express.x June 27, 2014
Rated 5.0 out of 5.0 by Clean and convenient Excellent location for P&R into York city and a large Public House serving good food which is on the same site as the hotel so no need to drive. Generally, all good. June 27, 2014
Rated 2.0 out of 5.0 by Disappointed NEGATIVES: Our trip was spoiled by coach parties on two of our 3 nights. We did'nt bother to stay for a third night as planned. Breakfast was frenetic with coach party members gathering in the breakfast area to board their coaches, in the evening we had young people rolling up and down the corridor outside our room on the office type chair from their room, lots of door banging, we had people smoking outside the window of our room (window was open due to hot weather), on the second night had to close the window again because some young people were singing and playing guitar outside, and then to top it all on the second night we had very 'noisy' neighbours. All in all not conducive to a relaxing break. POSITIVES: Our,room and breakfast was up to the usual good standard. Some of the staff were pleasant and helpful. Park and ride into York is minutes away. In our opinion, due to the size of this Holiday Express and the communal area etc, the building is not suitable for large coach parties given the disruption it causes to other guests. June 26, 2014
Rated 5.0 out of 5.0 by Very friendly staff A great place to stay when visiting York. Easy to get into York via park and ride. Good shopping at Monks Cross with new John Lewis. Good Prezzo restaurant. Overall a pleasurable experience. June 21, 2014
Rated 5.0 out of 5.0 by Outer York Stay Very friendly staff, Hotel was in good location and easy to park. Park and ride for York was close by. Breakfast serve yourself including setting the table but a good selection June 19, 2014
Rated 4.0 out of 5.0 by location Nice hotel and location once I was able to find it as navigation information on website is suspect. June 17, 2014
Rated 4.0 out of 5.0 by Ok for an overnight stop Nice clean hotel. It might be an idea to ask guests to move away from the front door if they are smoking. I was in room 228 and the smell of cigarettes wafted in through the open window. June 13, 2014
Rated 1.0 out of 5.0 by Disappointing customer service The room had not been cleaned properly, the beds were not particularly comfortable, and the complimentary toiletries were not replenished from the last hotel guest. I had made a booking error on a second stay at HIX York and was charged the full amount of the stay for my mistake. Disappointing customer service, unaccommodating staff. I will certainly not be staying at this hotel again, and would discourage other colleagues from staying here too. June 11, 2014
Rated 5.0 out of 5.0 by A recommendable place to stay This was our third visit, and we were not disappointed. June 10, 2014
Rated 5.0 out of 5.0 by comfy and clean rooms we had a lovely time staying here just for the one night. staff were very friendly, polite and courteous which made our stay completely comfortable and enjoyable. The only critism I have was that the staff didn't replenish the hot buffet breakfast quick enough as we did have to wait quite a while. Even so a minor point, We would definitely stay here again and recommend it to friends and family. Thank You June 8, 2014
Rated 4.0 out of 5.0 by Quiet and convenient location We moved here from a downtown York location that was noisy. The HIE was quiet and the staff friendly and helpful. June 6, 2014
Rated 4.0 out of 5.0 by Convenient location and courteous staff Using a wheelchair room, we were impressed by the space and cleanliness and the well designed adjacent wetroom. The only drawback was the small bed which was inadequate for two adults. A pity really because although everything else was highly satisfactory, I lay awake worrying if I would be ok to drive home the next day. June 2, 2014
Rated 1.0 out of 5.0 by 床铺较小,房屋较小 这所酒店屋内空间较小,床铺较小,供暖设施也有问题。最主要是提供错误的住房地址,导致旅途不顺。希望改正,免得使更多游客错误入住。 June 1, 2014
Rated 5.0 out of 5.0 by Excellent Staff - Polite and Attentive. Hotel was exactly as shown and described on the internet. The staff there were very helpful, particularly the ladies who were working during the breakfast times, they made breakfast a pleasant and enjoyable experience. Room was clean and purposeful. It had everything that we needed. June 1, 2014
Rated 5.0 out of 5.0 by Excellent staff, very welcoming and helpful I was very happy with my stay however I do feel it was overpriced May 28, 2014
Rated 3.0 out of 5.0 by Hit and miss Staff were friendly and helpful, the bar options are limited with the one pump broken and paid £5.50 for a tiny baileys. Had a 15 minute wait for certain items at breakfast. No lift available so had to carry cases up the stairs. But hotel was clean and tidy May 26, 2014
Rated 5.0 out of 5.0 by very good service and comfortable room stayed for two nights and was very happy with the room and service had a problem this sorted out very quickly the breakfast was good. and is well situated for the park and ride into york only about a mile away. May 26, 2014
Rated 4.0 out of 5.0 by Would recommend this as a hotel Bad point: Location in relation to City Centre Good Points: Clean, friendly staff, good breakfast, modern rooms, excellent internet connection. I would definitely stay here again May 12, 2014
Rated 5.0 out of 5.0 by Enjoyable stay. Would stay again. Extremely convenient for visiting York. Toby Carvery next door, would highly recommend. Park and Ride to York nearby with a M & S, Next and John Lewis complex on site. April 29, 2014
Rated 5.0 out of 5.0 by Great value hotel Very enjoyable stay. Staff were very helpful and polite. Rooms recently refurbished. Definitely will stay again. April 23, 2014
Rated 4.0 out of 5.0 by Comfortable and accommodating as I was on nights and sleeping in the day As always very heloful and comfortable and adjusted to my night working and sleeping in th day. The breakfasts were very boring and the sausage not very nice April 3, 2014
Rated 5.0 out of 5.0 by Mangement and staff The Management and staff were extremely helpful and immwdiately made vyou feel welcome . First Class April 3, 2014
Rated 4.0 out of 5.0 by Very friendly staff and confortable beds Enjoyed our stay at Holiday Inn Express York. Comfortable beds. Room very quiet off from the main road so no constant noise of traffic. Breakfast very good with eat as much as you wish. Staff very friendly and keen to be helpful. Hotel extremely near Park and Ride so we could travel into York city centre and not worry about parking car. Retail park very near with supermarkets and department stores. Cinema about 10 minutes away. Overall glad we stayed at Holiday Inn express when comparing prices of other hotels and locations around York. Enjoyed visiting York for the first time with lots to see and do. March 31, 2014
Rated 4.0 out of 5.0 by Would defintely stay there again There are only two negative things I could say about this hotel. The first being that I think it should be better signposted as our Sat Nav took down a lane quite a distance from the hotel so we ended having to stop people and ask directions. The second thing being that the window was extemely stiff and very difficult to open to get some frresh air. Those are the only bad things I could say. The staff were exceptionally helpful, pleasant and informative. The room was clean and fresh smelling and the bed was very comfortable. We used the Toby Carvery next door for our evening meal - which at £5.99 per person was excellent value. The only negative there was that apart from the carvery the rest of the menu was very limited. But, as I said, the carvery itself was excellent. The breakfast at the Holiday Inn Express had a good range of choice from cereals, grapefruit, yoghurts, cakes, and also sausages, beans and scrambled eggs - although my husband would have preferred fried eggs but thats just personal choice. There were even insulated cups with lids available if you wanted to take a "coffee to go". All in all a very enjoyable experience, March 21, 2014
Rated 5.0 out of 5.0 by a very good hotel wife and I stayed for 1night on 10th march 2014 Staff were great and hotel is 1st class at budget price.beds very comfortable had a good nights sleep very clean.Thanks again to staff for a pleaseant stay March 17, 2014
Rated 5.0 out of 5.0 by Great hotel , great location and hotel staff are fantastic Have stayed here in this hotel for 10 weeks and wish that all hotels were as good Can't fault hotel with anything Chris and here staff have been brilliant with any requests we have had Room are fresh and clean Wifi great Breakfast good March 10, 2014
Rated 5.0 out of 5.0 by A welcome break Although an Express, this hotel is of the same high standard I have come to expect from Holiday Inns. The staff are lovely and always on hand and willing to help. Well worth a visit. February 26, 2014
Rated 5.0 out of 5.0 by GREAT STAFF which make it a great place to stay If your intention is to visit York as was ours and also to go further afield you could not pick a better hotel good free parking and well positioned for getting into York. This hotel like most of the Holiday inn express chain are good well placed hotels at a good price for what you get but what makes it that much better is the staff and i must say they where great at this hotel they say that if you want to meet friendly lovely people then go to the north England .and we did I booked two rooms for four adults and travelled from Cardiff south Wales after six hours driving we checked into immaculate rooms and when we inquired about food the informed about a carvery next door and also a selection of eating places close by and they would also order food from an array of local take aways. If your thinking of going to York then stay here February 25, 2014
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