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Rated 4.4 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Rooms very clean Great staff - nothing was too much trouble. Our room could have been a little bigger but that didn't stop us having a great time. Clean, well equipped and affordable November 28, 2013
Rated 5.0 out of 5.0 by Excellent service We found the staff extremely helpful with any request that was asked of them, nothing was too much trouble. November 21, 2013
Rated 5.0 out of 5.0 by Great Experience Stuart on Reception was fantastic and a credit to himself and IHG. He welcomed me to the hotel and was extremely pleasant and helpful, as were all staff. November 20, 2013
Rated 4.0 out of 5.0 by Overall a good experience We had a double bed and a bed settee in our room, as there was 4 of us there was nowhere really to sit. The room was nice though very clean, same in the bathroom. At breakfast there was no bacon because sausages had apparently been higher up on a survey and the croissant were a bit dried out. The staff were all nice. We would stay again. November 13, 2013
Rated 5.0 out of 5.0 by Great all round treatment Very warmly welcomed at hotel on arrival and everything explained by Stuart the duty receptionist. The room was spacious and thoroughly clean. The bed was very comfortable, and breakfasts were plentiful and of good variety. The Park and Ride is 5 minutes drive away and great for getting into the city centre without taking the car. Staff always able to answer any questions and all were pleasant and helpful. The Toby next door did a good carvery in the evenings. November 11, 2013
Rated 3.0 out of 5.0 by sleep quality was good, break fast was average, staff was helpful For us as a tourist location was not to our liking, as all sight seeing & facilities were not within our reach comfortably. Even your staff did not know the BUS NO &TIMINGS CORRECTLY..Your G.M gave us wronge Bus no & timings, If she was not knowing, she should have not given us the wronge no Any way the storm was another factor, If we would have stayed nearer to Stn. we would have been more comfortable. Thanks AJOY November 4, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff Really enjoyed our stay in a family room. Room was immaculate and modern. Excellent choice for breakfast. Couldn't fault it for price paid. Will return. Thanks. November 2, 2013
Rated 5.0 out of 5.0 by Excellent hotel for a very reasonable price We took our two grand children for a weekend away in York. they slept on the sofa bed in our room which made me feel more at ease. Although there was not a lot of room to move around we were only using the room in the evenings so it was sufficient. The room and bathroom were spotless as was the rest of the hotel. The breakfast was really good with a great choice of hot and cold food. We did have to wait for a table on our second morning and they ran out of sausages. The staff were really polite and helpful and worked really hard to keep everything topped up. The hotel is situated only 5 minutes drive from the park and ride which makes it really convenient to visit York with out the hassle of parking. The days we went the parking was free and it was only £5.20 return for the four of us on the bus. The buses are every 20 minutes or so so you don't have to wait long and they drop you very close to all the attractions. October 31, 2013
Rated 5.0 out of 5.0 by very good room Stayed one night here, the room was stylish and clean and had all the mod cons. The staff were very friendly and keen to help you. October 31, 2013
Rated 4.0 out of 5.0 Welcome Change Had to rearrange my business stay from another chain to the Holiday Inn Express. The administration difficulty at the other chain led me to a very welcome change in amenities for a business stay after a long day. The gentleman at the desk was very helpful and friendly. Had a relaxed stay in a very clean and comfortable room, enjoying a coffee after moving in there. The breakfast was included: The coffee machine produced a not so tasty cappuccion. Having our own chickens at home it would be great to get a scrambled egg with the same quality. - But that is a general thing in the hotel industry. Great stay at the Holiday Inn Express in York. Thanks! October 23, 2013
Rated 4.0 out of 5.0 by Comfortable and good value for money. This was good value for money. I wasn't driving but the taxi from the train station was only £10. I came with my son and the next day we went into town on the bus. the bus stop was only about 10 minutes walk away. You may need to check bus timetables ahead, though. If I was driving I almost definitely would have missed my turning so signage could be better. If I went to York again, I would stay here. Tomi October 22, 2013
Rated 3.0 out of 5.0 by COLD ROOM The day I arrived at this express it was cold, unfortunately the heating in the room didn't work, even the staff on duty tried and had to get maintenance to rectify the following day, the room was okay but as I stay in many hotels in a year this express in my opinion is average. October 19, 2013
Rated 5.0 out of 5.0 by Family room Stayed with my 2 young kid and husband. On a Sunday night. Hotel seemed busy Great value for money. Staff very friendly,Room very clean, bed was comfortable. We had a family room kids had a pull out bed. Which my husband ended up sleeping on and not very comfortable for an adult. Free wifi in room for 2 devises which is great but couldn't connect one devise and other was cutting out. Breakfast is free (?) and was substantial for us. There was a good variety. It's next door to a carvery which was good for us as we didn't need to run around to find a kids friendly rested aunt. Would defiantly recommend this hotel. And will defiantly be back. October 19, 2013
Rated 5.0 out of 5.0 by Good experience Have stayed here before so not surprised at facilities and excellent staff service. Room was spotless and bar service very friendly - only downside was the Gordons 2 shot gin bottle was not complimentary like it is on BA. Breakfast was excellent. I didn't receive my elite bonus points voucher but probably my fault as I had booked 2 rooms and confused even myself when checking in October 18, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express in York The hotel is in a great position for visiting York as there is a Park and Ride just up the road, which is far better than driving into York and finding a place to park. We found the hotel comfortable and very clean and the staff were very pleasant. The only criticism we could mention is that the hotel room was a bit on the warm side as the weather was warm, and the beds had quite thick quilts which made for a rather uncomfortable night,. No problems on a cold night though I would guess. Breakfast was good and overall we enjoyed our stay. October 11, 2013
Rated 5.0 out of 5.0 by Excellent hotel with good pub adjoining. We have stayed here a few times and it never disappoints. The rooms are clean and comfortable and now include free wifi. October 5, 2013
Rated 5.0 out of 5.0 by Very helpful service, good clean room. Very customer friendly but professional reception. Clean room, good size. Breakfast serving area a little cramped, but food good. Good value carvery next door. September 27, 2013
Rated 5.0 out of 5.0 by great service. The staff were very helpful,The rooms very clean and the beds were very comfortable also a good variety of food at breakfast. If you require a evening meal there is a Toby Carvery next door to the holiday inn, September 25, 2013
Rated 4.0 out of 5.0 by Usual high standard The high standard that we have come to expect was apparent at this hotel. Comfortable beds in a functional room with all the facilities that could be desired. Staff were helpful and the breakfast was good. The provision of cheese and ham was absent which was the only disappointment. September 23, 2013
Rated 5.0 out of 5.0 by Disabled stay Myself and a member of staff took our disabled employer away for a two night stay here. From booking the break over the phone to leaving the staff all bent over backwards. We would highly recommend to anyone. Nothing is too much trouble here. We had two rooms that connected . This was fantastic allowing easy access and privacy. We shall return in December . September 23, 2013
Rated 4.0 out of 5.0 by Yet another enjoyable visit to our favourite city... The staff on check in and out were extremely friendly and very efficient, and you were always greeted you with a smile and a cheerful hello. We always try to stop near to the Park and Ride system on the numerous occasions we've visited York as it's so much easier than trying to park within the city itself - and cheaper!! September 22, 2013
Rated 5.0 out of 5.0 by location and staff firstly I would like to say the staff were very polite and pleasant next the location at first I thought it was far out of York but this was not the case just up the road is a park and ride taking the stress and expense out of parking in York next there is a carvery next to the hotel where you can get a good cheap meal September 13, 2013
Rated 5.0 out of 5.0 by very helpful staff. A very comfortable, well run hotel. We would have liked a larger area to sit and have a drink and watch TV. So we did this in our room. September 11, 2013
Rated 5.0 out of 5.0 by Lovely room Lovely clean room, reception staff very friendly and helpful. Would definitely recommend this hotel. September 5, 2013
Rated 4.0 out of 5.0 by Well run hotel with very helpful and friendly staff I stayed at HIE York for 5 nights with my 3 daughters. We booked in advance a double room with a double sofa bed. I am still not sure why this was called an 'advance saver rate' as when I looked to book a second room for someone else for the same dates, the rate had gone down. I did enquire twice via email why this was the case, but never received any reply. On arrival, we were swiftly booked in by very friendly staff (all staff were friendly, competent and very helpful). Our room was bigger than the usual double, and it was clean and tidy. First night's sleep wasn't the best - the beds (particularly the sofa bed) were not particularly comfortable, but when we mentioned this the staff were more than happy to give us extra duvets that we then used as mattress toppers. The breakfast was better than expected, again the staff worked hard and were very friendly. The variety of food offered was good. The hotel location was excellent as a base for visiting York (with the park & ride a 2 minute drive from hotel-unfortunately, this was not walkable due to no footpaths), also visited Castle Howard, Pickering etc. We would definitely stay there again. September 5, 2013
Rated 4.0 out of 5.0 by Good location but no a/c Close to city and park & ride is only a few mins drive. Easier to catch bus into city centre with return ticket. Hotel was good, easy check in etc....we were on the ground floor (family room 2ad 2 ch). However, there was no air conditioning within the roon so it was very humid - even opening the windows didn't help and we weren't really keen on leaving the windows open. Breakfast area is small so you had to time it to get a table - you are allowed to take breakfast to your room but this can be gard carrying trays. However, this was only a little negativity on a good hotel and we did enjoy our 2 days. September 2, 2013
Rated 5.0 out of 5.0 by handy for york we drove into York from the hotel. really easy. c ar parks easy to find. could have used monks cross park and ride but you still have to drive to the first roundabout. staff are great any queries are dealt with and knowledge of the area isgood. September 1, 2013
Rated 4.0 out of 5.0 by Lovely Room Enjoyed room layout etc very comfortable. 2 moans though: 1. breakfast area too small and very busy, (in fact a bit manic at 9:10 a.m. on the morning of our visit), a very small choice of cooked food. 2. Our room was right over the reception area which do to the construction of the porch and the fact that it poured with rain most of the night the guttering was very noisy. Also work men at the front of the building about 8 a.m. were banging and shouting, which I thought a little unnecessary. Other wise reasonably enjoyable stay August 29, 2013
Rated 5.0 out of 5.0 by Convenient and peaceful This is a nice location and is just what we needed. August 24, 2013
Rated 5.0 out of 5.0 by friendly and comfortable I would definately use this Holiday Inn again, the rooms were clean and confortable, all the staff were friendly and the location was excellent for York city centre, bit of advice for holidaymakers if going in to York by car you will pay £11.50 for 5 hours plus and the fee needs to be paid in change no notes excepted August 23, 2013
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