Rated 4.4 out of 5 by 162
Rated 4.0 out of 5.0 by LH64 Very average.
OK just a bit too busy but what else can be expected in the middle of the schools holidays in one of the most popular cities in England!
August 21, 2013
Rated 5.0 out of 5.0 by suzyposh fabulous room excellent service
From arriving to leaving we were treated like royalty
Fabulous spacious room good coffee tea making facilities, tv and hair dryer. Dove shower gel and hand wash provided
Within easy reach of the local park and ride which is cheaper to use than parking in York town itself
August 21, 2013
Rated 5.0 out of 5.0 by Jackie98 Excellent!
Brilliant! Staff couldn't have been more helpful, friendly and obliging. Would definitely recommend!
August 21, 2013
Rated 5.0 out of 5.0 by CST123 Relaxing break in York
Easy location & excellent first impression with our rooms available early. Staff were very friendly and professional. Staff also recommended a local restaurant to eat at where we had an excellent meal, particularly as one of our party is vegetarian and the meal choice was great. Ideal location for local shopping centre and park & ride car park with a short journey into the centre of York. Rooms were comfortable with good facilities. Complimentary breakfast was very welcome with a good choice for everyone. We use Holiday Inn hotels around the country and would definitely use this one again and recommend to others.
August 20, 2013
Rated 4.0 out of 5.0 by JEDM Great Value
Great value hotel where the staff are all very friendly and the room is ideal for a short break. On arrival, both the bed and sofa bed all made up, with the room spotless and clean, would consider this hotel again if standards are maintained.
August 20, 2013
Rated 5.0 out of 5.0 by potter26 HI Express York
Very comfortable place - just a nice size and with the added bonus of being next door to a Toby Carvery! Staff very friendly and beds really snoozy.
August 19, 2013
Rated 5.0 out of 5.0 by ChrisDG Fantastic Reception
I stay away very often on business, and it is very rare (and so refreshing) to be welcomed by such pleasant, attentive and genuinely nice people as the reception staff at the hotel.
Thankyou - you can teach your bigger brothers at some Holiday Inns and most Crowne Plaza's a thing or two about customer service.
August 19, 2013
Rated 4.0 out of 5.0 by Digby12 great staff
Staff very friendly, helpful and informative. would definitely stay here again
August 18, 2013
Rated 2.0 out of 5.0 by Knoby Free Internet not supplied
Not happy with having to pay for Internet. Bad for hotel business ,when you can go next door to carvery for free Internet and a much better bar service . Choice for breakfast poor also area to small, poor atmosphere around bar area after 9pm, night portar poor.
Parking for hotel only poor.
August 17, 2013
Rated 5.0 out of 5.0 by Johnnytwin Short Break
Ideal for a visit to York. We used it just for that. The room was good, clean, comfortable and well equipped. The staff were friendly and very helpful. Personally I would have liked more water pressure in the shower, but it worked fine.
August 14, 2013
Rated 5.0 out of 5.0 by lubs52 Great for familys
We stayed for 1 night with our grandchildren. When we arrived the sofa bed was out and made up. The staff were all friendly and told us about all the things on offer. There was no restaurant but the Toby inn was on the car park. There is a bar next to the reception desk so you can take a drink back to your room. Tea and coffee in room. When we went for breakfast the staff were all happy and made you feel welcome. The food was good and there was lots for children to eat. Would use this 1 again and recommend it for family's.
August 13, 2013
Rated 5.0 out of 5.0 by RichS64 Excellent service
From the moment we arrived to the time of departure every member of staff was extremely friendly, helpful and efficient. Would definitely go back.
August 9, 2013
Rated 4.0 out of 5.0 by Chrispy258 Friendly service and adequate room.
For the price paid, this hotel was quite adequate for our needs. It is conveniently situated for a visit to the city of York and the staff were very friendly and helpful. My only criticism would be what I consider to be the excessive cost of Wi-Fi in the room. Otherwise, we were satisfied and would probably visit again.
July 30, 2013
Rated 5.0 out of 5.0 by LintonLady Makes a good weekend
Staff helpful and cheerful - rooms clean and tidy, very comfortable. Really nice to have a shower cubicle instead of one over a bath - didn't mind no bath tub.
Excellent breakfast facilities - overall a much more pleasant environment than other similar competitive companies we have stayed at. Would absolutely choose H. Inn Express as first option again.
July 29, 2013
Rated 5.0 out of 5.0 by Angus530 Holiday Inn Express /York
A most enjoyable place to stay. Comfortable, quiet and far enough out of York to be free of traffic and tourists. This gave it the country feel and was a definite bonus.
July 28, 2013
Rated 5.0 out of 5.0 by JOAN2 Helpful and friendly reception staff
Really enjoyed our stay. Room was very clean and bed comfortable. Toby Carvery next door was ideal after a day in York.
We asked for a quiet room and got a quiet room.
It would have been nice to have soft pillows as I found the pillows very hard, but it wouldn't stop us from staying again, I'd take my own.
Park and ride was easy to find and not far away from Holiday Inn Express.
Would stay again.
July 27, 2013
Rated 5.0 out of 5.0 by Tezzer Very clean and comfortable stay
After a long drive we found our room to be very clean and comfortable. All of the staff were warm and welcoming. We would stay again if in the area. Good value for money. The breakfast was a little basic with a choice of sausage, scrambled egg but was hot and substantial.
July 13, 2013
Rated 5.0 out of 5.0 by Bindy Very pleased.
A first stay in an Holiday Inn Express and certainly not a last. Booked the hotel direct 4 days before and got very friendly and helpful service and on arrival. Lovely clean, comfortable room, great easy to use shower and enjoyable breakfast. We used the park and ride service which was less than 1 mile from hotel, this made our journey into York less stressful and was much cheaper than paying for a car park with a time limit. I would highly recommend this hotel.
July 3, 2013
Rated 4.0 out of 5.0 by HenriettaLondon Friendly
All we wanted was a bed for our quick trip to York and this was perfect. We were greeted by a friendly receptionist who confirmed my request for a quiet room away from the entrance. The room was very clean and obviously recently refurbished. Breakfast was fine if unexciting (bacon would be nice) with very friendly (again) staff. The breakfast area was a little cramped but this isn't meant to be a luxury hotel. The nearby Park and Ride was very useful.
June 21, 2013
Rated 5.0 out of 5.0 by Smithy58 Overall excellance
We chose this hotel due to it's proximity to a relative who we had brought back from a wedding in the Midlands and the Toby carvery next door.
The reception staff were efficent and very welcoming and the room was superb.
We had seen some poor reviews about the breakfasts but we were more than satisfied with the choice and the quality.We were particularly impressed with the lady who kept the tables clean and replenished supplies,our thanks go to her.
Overall a very pleasurable experience. Thank you.
June 17, 2013
Rated 5.0 out of 5.0 by deegee friendly staff
pleased with the friendly welcome when we arrived, staff very friendly and helpful. Great location away from town centre ,very quiet no traffic noise. Excellent choice of breakfast, actually helped me to eat healthily. Cleanliness of room was good as was the dining area. Easy free parking. Would recommend this hotel for short stays.
June 14, 2013
Rated 5.0 out of 5.0 by Grannystar Great place to stay
This is an ideal place to stay if visiting York. The hotel has been refurbished and the room was spotlessly clean. All staff, reception, breakfast and cleaners, were extremely friendly and helpful.
The Toby Carvery situated next door is ideal if you do not wish to eat in town.
The park and ride in Monks Cross is 1 mile from the hotel and ideal as driving into York is not advised.
June 9, 2013
Rated 5.0 out of 5.0 by Freddi Great staff and excellent value
Very clean,good breakfast,recently re furbished room,great staff.
June 6, 2013
Rated 3.0 out of 5.0 by JEDM Not suitable for family with children
When we booked the hotel on line everything looks fine.
As we had 2 small babies we phoned the hotel on numerous occasion just to make sure there was 2 travelling cots in the room and this was promised as we never stayed in Holiday Inn express before.
Arrived at the hotel staff very welcome and said about our stay and said our room no which was on 1st floor, as we had 2 babies of age 18 months and 7 months we ask where the lift were and the staff said sorry No lift here, staff offered assistant with carry stuff up the room.
Went into the bedroom had double bed, put up bed and 1 travelling cot instead of 2!
As the weather was nice outside we decided to open the window but there was screw on the latch which meant we couldn't open its.
Staff came up to give us extra cot and open our window with screw driver!
Bathroom door wouldn't shut properly, had shower for the kids instead of a bath which we couldn't bath them.
Went out all day before our last day arrived back in the hotel went up to the room but we couldn't access its as the swipe card wouldn't open our door, went down stairs to ask the staff to reset it's, manage to get in the room and found nobody been there cleaning it's for us which mean no clean towels, no tea/coffee/milk supply, rubbish still in the bin, not happy at all.
Offered to move room but wasn't worth the hassle with 2 little ones and we were leaving the next day anyway.
Complain to the front desk staff when we were checking out and offered only £20.00 back!!!
They said to us very sorry and if we need a room next time with children that we have to make a request before we book, but we wont go back there again for sure.
May 18, 2013
Rated 5.0 out of 5.0 by Jackie123 Great staff & great service
Stayed here for the may bank holiday weekend. We had a slight problem finding the hotel but instead of using the hotels postcode in your sat nav try using the Toby Carvery restaurants post code . Its right next door to the hotel. Staff all brilliant. Rooms good all you need in them . Could be doing with free wifi . Breakfast was good stocked up all the time. Location not to far from the city centre but use the park and ride facility at the retail park only £2.60 per person return. Would definitely stay here again
May 14, 2013
Rated 4.0 out of 5.0 by Moira20 Staff friendliness
I cannot praise the staff enough, from duty manager to cleaners, we were made very welcome by the friendly team.
May 11, 2013
Rated 4.0 out of 5.0 by JBill My stay at the Holiday Inn Express York
Good location for visiting the City of York, located approximately 3 miles from the city and 1/2 mile from the "Park and Ride"...Take this as parking in York is very expensive and the road are very congested. The hotel has been recently refurbished, the room was very clean and that also went for the bathroom. Staff very friendly and helpful, if a little slow, plus didn't recognise I was a "Priorty Club Member" until prompted. The is no free Wifi, which would be a big problem if I had been on a business trip. Breakfast was good, with a reasonable chose. There is not restaurant for an evening meal, but you can order "Take Out" and eat in the breakfast area or visit the "Toby Carvery" which is on the same site. All in all, I would recommend this Holiday Inn Express.
April 28, 2013
Rated 4.0 out of 5.0 by Andi42 Great service, but room too small
Good value for money, but the room was quite small for a family room, two adults and two children. It was fine for two nights but that was enough. However it was clean, the staff were very friendly and helpful. The breakfast choice was great too.
April 17, 2013
Rated 5.0 out of 5.0 by ROBBO66 VERY NICE ROOMS
STAYED ONE NIGHT WITH MY WIFE AND 2 CHILDREN, HOTEL HAD RECENTLY BEEN DECORATED AND NEW CARPETS.ROOM WAS VERY SMART BEDS COMFORTABLE STAFF WERE VERY NICE AND HELPFUL,OVERALL VERY ENJOYABLE PLEASANT STAY AND WOULD CERTAINLY RECOMMEND IT,WE WILL BE GOING BACK.
April 16, 2013
Rated 4.0 out of 5.0 by Wheel Family of 4
I must say that we have just stayed in this hotel march 2013, the staff were great and the rooms were lovely. Will be returning again.
April 7, 2013