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Rated 4.4 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by friendly staff pleased with the friendly welcome when we arrived, staff very friendly and helpful. Great location away from town centre ,very quiet no traffic noise. Excellent choice of breakfast, actually helped me to eat healthily. Cleanliness of room was good as was the dining area. Easy free parking. Would recommend this hotel for short stays. June 14, 2013
Rated 5.0 out of 5.0 by Great place to stay This is an ideal place to stay if visiting York. The hotel has been refurbished and the room was spotlessly clean. All staff, reception, breakfast and cleaners, were extremely friendly and helpful. The Toby Carvery situated next door is ideal if you do not wish to eat in town. The park and ride in Monks Cross is 1 mile from the hotel and ideal as driving into York is not advised. June 9, 2013
Rated 5.0 out of 5.0 by Great staff and excellent value Very clean,good breakfast,recently re furbished room,great staff. June 6, 2013
Rated 3.0 out of 5.0 by Not suitable for family with children When we booked the hotel on line everything looks fine. As we had 2 small babies we phoned the hotel on numerous occasion just to make sure there was 2 travelling cots in the room and this was promised as we never stayed in Holiday Inn express before. Arrived at the hotel staff very welcome and said about our stay and said our room no which was on 1st floor, as we had 2 babies of age 18 months and 7 months we ask where the lift were and the staff said sorry No lift here, staff offered assistant with carry stuff up the room. Went into the bedroom had double bed, put up bed and 1 travelling cot instead of 2! As the weather was nice outside we decided to open the window but there was screw on the latch which meant we couldn't open its. Staff came up to give us extra cot and open our window with screw driver! Bathroom door wouldn't shut properly, had shower for the kids instead of a bath which we couldn't bath them. Went out all day before our last day arrived back in the hotel went up to the room but we couldn't access its as the swipe card wouldn't open our door, went down stairs to ask the staff to reset it's, manage to get in the room and found nobody been there cleaning it's for us which mean no clean towels, no tea/coffee/milk supply, rubbish still in the bin, not happy at all. Offered to move room but wasn't worth the hassle with 2 little ones and we were leaving the next day anyway. Complain to the front desk staff when we were checking out and offered only £20.00 back!!! They said to us very sorry and if we need a room next time with children that we have to make a request before we book, but we wont go back there again for sure. May 18, 2013
Rated 5.0 out of 5.0 by Great staff & great service Stayed here for the may bank holiday weekend. We had a slight problem finding the hotel but instead of using the hotels postcode in your sat nav try using the Toby Carvery restaurants post code . Its right next door to the hotel. Staff all brilliant. Rooms good all you need in them . Could be doing with free wifi . Breakfast was good stocked up all the time. Location not to far from the city centre but use the park and ride facility at the retail park only £2.60 per person return. Would definitely stay here again May 14, 2013
Rated 4.0 out of 5.0 by Staff friendliness I cannot praise the staff enough, from duty manager to cleaners, we were made very welcome by the friendly team. May 11, 2013
Rated 4.0 out of 5.0 by My stay at the Holiday Inn Express York Good location for visiting the City of York, located approximately 3 miles from the city and 1/2 mile from the "Park and Ride"...Take this as parking in York is very expensive and the road are very congested. The hotel has been recently refurbished, the room was very clean and that also went for the bathroom. Staff very friendly and helpful, if a little slow, plus didn't recognise I was a "Priorty Club Member" until prompted. The is no free Wifi, which would be a big problem if I had been on a business trip. Breakfast was good, with a reasonable chose. There is not restaurant for an evening meal, but you can order "Take Out" and eat in the breakfast area or visit the "Toby Carvery" which is on the same site. All in all, I would recommend this Holiday Inn Express. April 28, 2013
Rated 4.0 out of 5.0 by Great service, but room too small Good value for money, but the room was quite small for a family room, two adults and two children. It was fine for two nights but that was enough. However it was clean, the staff were very friendly and helpful. The breakfast choice was great too. April 17, 2013
Rated 4.0 out of 5.0 by Family of 4 I must say that we have just stayed in this hotel march 2013, the staff were great and the rooms were lovely. Will be returning again. April 7, 2013
Rated 4.0 out of 5.0 by Lovely room The room was great with comfortable beds and a good selection of tea and coffee. Breakfast was superb but it was very crowded and we had to wait for a table to become free. The website stated that there was a bus into York every 15 minutes: this was a complete lie! There was a local taxi firm that was extremely efficient and it was £8 per journey into York. April 7, 2013
Rated 4.0 out of 5.0 by What you'd expect, but pricey! Staff were very courteous as you'd expect from a Holiday Inn. Room was a bit too warm, but easy to adjust the heater. Great roll-in wet-floor shower room for wheelchair users. Breakfast area was a bit too cramped. Only problem was the extremely high price for this type of accommodation. April 6, 2013
Rated 5.0 out of 5.0 by I was lost the guidance for driving to hotel is not good. I was totally lost. the hotel itselt and the staff were good. April 4, 2013
Rated 4.0 out of 5.0 by Tourist visit An excellent hotel well located for york. Would recommend using the nearby park and ride to get into the city centre. Very good service. One down side is the parking at the hotel - limited not enough for each room. More space outside the next door carvery if brave enough to leave your car there! April 3, 2013
Rated 5.0 out of 5.0 by Quiet and Comfortable For a couple of days tourism in York, this hotel fitted the bill perfectly. With the Toby Carvery 50 yards away evening meals were no problem, the park and ride only a short trip away made getting into York easy with no parking problems. The staff were very helpfull and abligeing. March 29, 2013
Rated 5.0 out of 5.0 by Expectations Exceeded I have already emailed comments to the York Express Holiday Inn because my experience of staying there for one night was exceptional. Fantastic friendly greeting from the receptionist, beautifully clean room, excellent breakfast with attentive staff and a warm goodbye by the cleaners. You should be so proud of the great Yorkshire welcome everyone gave us. A large group of us stayed, I come from Leeds many came from Scotland and Suffolk. I was so proud that York Holiday Inn showed what Yorkshire people are all about! The taxi drivers who were recommended by the receptionist and who took us into York and brought us back couldn't have been more helpful. Thanks for a great stay. March 26, 2013
Rated 3.0 out of 5.0 by POSTCODE ALERT! The hotel is fine but do NOT set your Satnav to the postcode given on the website which you will find is the middle of a field. The hotel is at YO32 9TG (not YO32 9TE). The staff at the hotel know this to be so but told me nothing could be done about the website or the printed stationery - both of which carry the wrong address. Common Holiday Inn Head Office, prove them wrong! March 24, 2013
Rated 4.0 out of 5.0 by very comfortable We had a very good stay and found everything to our satisfaction. Staff very friendly and helpful. Would like to get some of the dark wallcovering for my own home if you would like to let us have stockist. It would look great in my alcove. This is our third visit to this hotel and shall definitely come again March 12, 2013
Rated 5.0 out of 5.0 by great service never stayed at aholiday inn before but on arrival the welcome was as if we were family the staff were very proffessional and made us most welcome the room was excellant and very clean unlike some of their rivals,the breakfast was plentiful the whole expreience was excellant March 9, 2013
Rated 5.0 out of 5.0 by Family Stay As a family we hadn't stayed at the Holiday Inn Express so we had no idea what to expect. It was excellent value. It's close to a Park and Ride into the city, in a quiet area and all in all with great staff we'd give it 100%. Clean rooms, small but functional. Book early as this hotel was full during school holidays and we took second last room! February 25, 2013
Rated 2.0 out of 5.0 by Fawlty Towers I was expecting John Cleese and Prunella Scales to appear. When we arrived my partner wanted to use the toilet in the reception area and was advised to use her mobile phone to find her way around inside the toilet. The bulb needed changing. In the middle of the night a man entered our room, his card had been programmed with our room number, it would appear that the receptionist (maybe Manuell) made a stupid mistake. When I visited reception to ask for an elastoplast to stop my thumb bleeding I was told "I am sorry I cannot give you one due to health and safety reasons, you might be allergic to the plaster" I was shocked at the stupidity!! The receptionist eventually gave me an elastoplast to stop the bleeding. Will she now lose her job for contravening health and safety regulations? In the middle of the night I had to ask for some better pillows and was informed that the new ones were on order. The management need to manage!! February 24, 2013
Rated 5.0 out of 5.0 by Excellent stay We were very pleasantly surprised by the quality of this hotel. The staff were very friendly and polite. The room had everything we needed for a comfortable stay. The room was spotlessly clean and the bed comfortable. An added bonus was the complimentary breakfast that offered plenty of choice both hot and cold. I would highly reccomend this hotel. February 3, 2013
Rated 5.0 out of 5.0 by A Warm Welcome! On a bitterly cold night in January we received the warmest of Yorkshire welcomes from the cheerful, professional staff. Our room was spotlessly clean. The beds were comfortable. The well designed bathroom was clean. Breakfast was plentiful and set us up to face the icey journey home. February 1, 2013
Rated 5.0 out of 5.0 by Great service - quiet and comfortable short break in York we stayed at this hotel just after new year . The family room consisted of a double bed and a comfortable sofa bed for the children . All the staff were friendly and the room was nice and quiet. The hotel is quite a distance out of york but there is a carvery style pub next door and quick access onto the outer ring road . Great value for money. January 13, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Excellent value. C lean and comfortable. We were with a large group over Christmas. Good location near to Monks Cross park and ride to York and Toby pub and carvery located next door. Staff friendly and polite. January 9, 2013
Rated 4.0 out of 5.0 by Almost home from home We have already sent a letter to the Manager of Holiday Inn Express, York saying how much we enjoyed our stay and complimenting the all the staff from front of house to cleaners. This was our third stay and won't be the last.Mr. & Mrs. Lea January 7, 2013
Rated 4.0 out of 5.0 by Fresh and comfortable The hotel has been undergoing refurbishment and the public area and our first floor bedroom was immaculate. The staff were very friendly and helpful. Evening meal at the adjacent restaurant was good value. Unfortunately there was congestion in the breakfast room on the first morning of our stay and we had to eat in our room - maybe the breakfast hours could have been extended for the entire Xmas holiday period. Otherwise we were very satisfied with our stay and would come again. January 6, 2013
Rated 4.0 out of 5.0 by Refurbished accomodation Malton Holiday Inn express was going through a planned room refurbishment and we had been allocated one of the refurbished rooms, the room was clean and bright and the new decor was a vast improvement on the previous accommodation we had stayed in at Malton. January 5, 2013
Rated 4.0 out of 5.0 by Reliable cost-effective comfort. We have stayed here Summer and Winter for several years. The standard remains consistently good and the accommodation is comfortable, clean and good value. Parking at the hotel is plentiful and access to York City, four miles away, is easy. There is a shopping centre and 'park and ride' service to York City Centre within two miles.The Hopgrove pub' next to the Holiday Inn offers an excellent value carvery and restaurant. On our recent visit York was experiencing it's coldest weather for years, with the temperature consistently well below freezing. The Holiday Inn Express was comfy warm and our room was comfy snug. We will be back. December 20, 2012
Rated 5.0 out of 5.0 by Weekend in York A lovely weekend break in the York Holiday Inn. The staff were very friendly (especially Chris) and couldn't do enough for you. The rooms were newly refurbished to a high standard. A good location as the park and ride is only 2 minutes in the car. Adults cost £2.50 return and kids go free. December 15, 2012
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