Rated 4.5 out of 5 by 46
Rated 2.0 out of 5.0 by klau No follow-up on complaint
My rating will attest that, by most measures, my stay at this property was a pleasant one. My singular complaint was that, during check-in, the clerk made an impression of my credit card. I assume, like every hotel I've stayed in for years, they swiped my credit card during check-in. (Swiping cards is much preferred to manual entry because it reduces the probability of fraud since the credit card is physically present. Since fraud losses are less likely, the card processors charge lower fees to the merchant (like Holiday Inn Express) so they are highly motivated to swipe your card. So, I'm sure they did.)
Which makes the need for a physical imprint of the card even more inexplicable. The only times in the past 15-20 years I remember a merchant making an imprint of my card is at a hotel. This is extremely concerning because 1) it seems entirely unnecessary since they've already swiped the card and 2) the likelihood of someone accessing my card number for the purpose of fraud is much greater than a compromise of the electronic information. Especially given the inability of merchants to secure electronic card data these days (i.e. Target and Neiman Marcus breaches),
When I complained to the clerk at checkout, she gave me the expected "that's the manager's decision", that if someone was caught stealing customer card numbers, they'd be promptly fired, etc. Of course, you cannot fire someone for stealing credit card numbers if you don't know they were stolen. Which is all beside the point.
We use our credit card at dozen's of merchants every single month and NO ONE ELSE feels the need to obtain a physical imprint of the card in addition to swiping the card.
The clerk took my name and number and promised to have the manager call me to address my complaint. It's been 4+ days and I've not received a call.
Bottom line for me: I will never stay at this property again, despite the generally good ratings I've assigned. That is, unless they stop making physical imprints of credit cards.
February 23, 2014
Rated 5.0 out of 5.0 by Robert L Everything was good
This was a nice place to stay and all was good. All staff were nice and helpful.
February 12, 2014
Rated 5.0 out of 5.0 by Whitecracker Guest service
Night mgr. put breakfast area together since regular person hadn't reported to work. Did an excellent job and set it up early for us.
February 12, 2014
Rated 5.0 out of 5.0 by BMW335xi Excellent Overnight Stay!
We have stayed at the HOLIDAY INN EXPRESS in Yukon, OK on several occasions and have always been 100% satisfied. The facility is new, clean, beautiful, well appointed with all the expected amenities and the staff has always been friendly, professional, efficient and eager to please. A wide variety of choices is provided at breakfast, the dining area is kept spotless and the food is freshly prepared, tasty and well presented each morning. The hotel is located in a newly developed, safe area just off I-40 and is near multiple desirable dining and shopping options. We will certainly plan to stay here anytime we are visiting in the Yukon/OKC area. If you're a tourist, it's only a 10-12 min. drive to OKC Bricktown! Oh... and the price per night is right, too!!
January 29, 2014
Rated 5.0 out of 5.0 by yuchscha romantic evening
My wife and I were looking for a romantic evening close to home and this place was perfect. It was a bit pricey, but we did stay in a Jacuzzi suite. I know last time we stayed here, we just got a regular room, and the price was excellent. We will definitely be staying here again and would recommend this hotel to everyone.
January 10, 2014
Rated 5.0 out of 5.0 by pete362 Great Place for the traveler
I stayed during the storm in early December for a few days. The location was great, with a good parking for large vehicles and plenty of restaurants nearby. The staff was very helpful and always there to help. A great room and comfortable bed, after a long day outside what more does on need.
January 9, 2014
Rated 3.0 out of 5.0 by Mizzouxc Good rooms... but
The rooms are clean, but mine had a huge crack in it.
In addition the heat/cooling is on a short timer. You set the temp and it sticks for a fairly short time in every room. This is VERY annoying you can't keep your room at a temp you desire. For example, set the room temp to 68, in the middle of the night you wake up sweating because the room is 72 degrees. I guess if you enjoy getting up every 2 hours to mess with the heating/cooling, it's ok. I rarely sleep more than 4 hours at a time at this hotel.
In addition, try not to get a room near the elevator. It makes a loud clunking noise and lots of foot traffic late at night and early in the morning.
The staff is very nice and the rooms are kept clean. My only complaint is the heating/cooling annoyance, which keeps me from sleeping. I understand trying to save energy, but we pay to get a good night's sleep... it's sort of the point of a hotel.
December 30, 2013
Rated 4.0 out of 5.0 by NameNotChosenYet Great location
Cons: I wasn't recognized as a card member.
Pros: near restaurants and shopping.
clean and comfortable rooms
plenty to do in the city
December 25, 2013