Rated 4.6 out of 5 by 163
Rated 5.0 out of 5.0 by AJ on the move Best HIE I've stayed at.
I like all the HIEs I've stayed at, but this one was even better than the others. Felt like a fancy 5-star hotel. Pleasant, clean, posh, chic. The room was awesome. The breakfast was outstanding. Highly recommended.
July 5, 2015
Rated 4.0 out of 5.0 by Bit O' Finger Good but service needed some help
Usually when I arrive in a HIE, the gracious staff offer me a water bottle, especially when it's hot. We arrived to a very nice hotel, but I even asked and were told I'd have to purchase a water. Finally the nice young man gave me one, but it was hot and we were thirsty. Kinda disappointed in that. Nice otherwise.
July 4, 2015
Rated 1.0 out of 5.0 by AndrewPH Horrible Customer Service!
One of the worst experiences at HIE I've ever experienced. Janet, the front desk receptionist, was rude, brash, uncaring and an overall unpleasant woman. I'd expect this type of service at the competition, but Holiday Inn? I think not. I stood at the counter waiting to check out for almost twenty minutes as Janet spoke on the phone with a customer. Meanwhile, the manager came in, looked around, and then went into the back office. There were two customers behind me, by the way. Very disappointed in the quality of this hotel, especially since the roof was under construction, yet they were charging regular rates. As a business traveler, I think I've had enough bad experiences to check out the HIE competition.
June 27, 2015