Rated 4.2 out of 5 by 50
Rated 2.0 out of 5.0 by tonicat Not the best stay
Wifi did not work correctly
Television remote only turned on the tv, could not change channels
Restaurant recommendation was poor and when we returned to the hotel another guest was saying the same to the front desk clerk.
Was not recognized as a priority club member in any way.
February 24, 2014
Rated 5.0 out of 5.0 by Esor We thoroughly enjoyed our stay
We are so glad that we stopped at your hotel. If we are in this area again we will stop again.
January 2, 2014
Rated 2.0 out of 5.0 by beau1138 Poor mattress, questionable cleamliness of sheets, no bath towels in room, halls needed cleaning.
By far, the worst experience we have had at a Holiday Inn or Holiday Inn Express. Would not recommend.
December 28, 2013
Rated 4.0 out of 5.0 by CatBrown Nice Stay
I stayed at this property for 2 weeks while traveling on business. My room was clean and the hotel was very quiet. I ate breakfast there a couple of times. The food choices were good. The only issue that I experienced during the stay was that the internet was slow and unpredictable at times. I would definitely stay at this hotel again should I return to that area to work.
December 15, 2013
Rated 3.0 out of 5.0 Only Bad thing about GA-Fla. Weekend
Check in took 45 min. Was not recognized as a Rewards Club Member. Desk Clerk spent 20 min. Trying to come up with theory as to way rate was $20.00 more than when the room was booked. Then spent another 15-20 min. on the phone with the manager and they tried to rationalize why the room rate was different. I felt as though I was being accused of presenting a falsified conformation print out by the manager as the clerk continued to answer his question and telling him the date of the print out, that the print out had the web site address printed on the bottom. A complaint was sent to the IHG rewards club and was answered within 48 hours (November 8,2013). The response was that the hotel management had been notified and that I should hear from them via e-mail within 48 hours. As of today (November 21, 2013) no response has been received. On a positive note the lady that was on duty during breakfast done an excellent job. Every thing was good and for the first time after many stays at Holiday Inn Express properties across the south east the biscuits were very good, not the normal hockey pucks.
November 21, 2013
Rated 4.0 out of 5.0 by alohamoma Safe Parking, Clean and Quiet,
We were impressed with our safe parking, Cleanliness and quietness of our most comfortable room. Thankyou for having us. Also loved your Fernadino Beach.. Was very much impressed with your Fernadino Beach, how clean it was kept.
November 6, 2013
Rated 5.0 out of 5.0 by DiverTom2 Great place to stay
This is one of the best Holiday Inn Express motels where I have stayed. The room was attractive, clean and comfortable. The morning breakfast was very good. The staff members with whom I had contact were cheerful and helpful.
My wife and I were very impressed and would highly recommend to others that they stay at this Holiday Inn Express when in the Fernandina area. I know that we will.
November 5, 2013
Rated 3.0 out of 5.0 by Bill4704 Unfriendly from beginning to end!
Arrived at 1:30 PM and greeted with Kelsey telling me that rooms aren't to be occupied until after 3 PM. The rest of the defensiveness was just unbelievable! Where was "Hello! Glad to have you as a guest."? Just became a place to try to sleep and get a good night's rest......... instead of an enjoyable stay. Actually, we have stayed here before; however, "something changed"?
November 2, 2013