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Rated 4.6 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Express Experience I'm in the customer service business myself and have to applaud Holiday Inn Yuma for the outstanding customer service they provided. The desk staff member was very professional and provided all the information I needed. When I went to breakfast the next morning, the front desk was quick to greet me with a "Good Morning - how was your stay?" In the breakfast room, the employee on duty was very friendly. She made sure there was plenty of coffee and food and kept the area stocked so no one was waiting on any one item. The room was awesome and met all my needs while away from home. Thank you to the staff of Holiday Inn Express in Yuma - it truly was a great experience! September 30, 2013
Rated 5.0 out of 5.0 by Nice experience Very nice hotel and very friendly and helpful staff. Will definitely stay here again. September 25, 2013
Rated 5.0 out of 5.0 by Clean and comfortable This hotel must be pretty new because everything is sparkling and clean. The staff was friendly and helpful with directions. The bed was very comfy and the breakfast was full of variety. If I have to come back to Yuma, I'll definitely stay here. Would highly recommend. September 24, 2013
Rated 5.0 out of 5.0 by Great stay Often use Marriott Couryard but this was every bit as nice nad I slept better in the bed. Incredible shower. Free breakfast was very good September 13, 2013
Rated 5.0 out of 5.0 by Fantastic Stay The room and service was excellent. It was one of the best places I have stayed at. I will go back again and again. September 10, 2013
Rated 5.0 out of 5.0 by Great Staff From my arrival to my departure, the staff at the Yuma IHG was attentive and went out of there way to ensure that my stay was comfortable. The service from the front desk, the manager to the house cleaning ladies are as usual above the norm even for IHG anywhere. September 6, 2013
Rated 5.0 out of 5.0 by Great service I have stayed here a number of times and the staff are some of the friendliest people to deal with. The rooms are very clean and comfortable. I have recommended the facility to everyone that I know that are going to the Yuma area. I will keep coming back. August 29, 2013
Rated 4.0 out of 5.0 Customer service The staff was friendly and provided excellent customer service. I appreciated the turkey sausage for breakfast and the other healthy options. Having access to hot water at all hours was also great for a tea drinker like me. August 27, 2013
Rated 5.0 out of 5.0 by Great place to stay I stay at many Holiday inn express locations because I am a club member but some hotels never acknowledge that you are a club member. The night staff was very professional and helpful. I checked in late and they were very helpful. They offered me water and cookies. I didn't have to ask. The attendant at breakfast was also very friendly. My daughter took a morning swim and the outside attended that was checking the pool was very professional. Thank you to the entire staff you guys are great. Oh I forgot to mention that the head housekeeper or manager said good morning to my 19 year old son. I caught her doing it as I walked out of the room. Some staff do not acknowledge young kids since they are not the ones with the wallets but this was not the case. The staff really appreciated all customers! August 10, 2013
Rated 5.0 out of 5.0 by great hotel staff very friendly and helpful. Thanks for the extra breakfast choices. The "faux omelets" are awful. August 10, 2013
Rated 5.0 out of 5.0 by One of the Best One of the best experiences we've had at a motel. From the amenities to the staff. We travel a lot so this was a pleasant surprise. Never thought we'd experience something like this in Yuma. July 28, 2013
Rated 5.0 out of 5.0 by Great Service and Friendly Staff Thanks to the staff for your welcome and friendly service. We enjoyed our stay:) We will be back in future. July 27, 2013
Rated 5.0 out of 5.0 by very good--as usual this is a "top-notch" property the staff is excellent,the hotel is fresh and very clean. Justin is top caliber!---very good overall unit July 24, 2013
Rated 5.0 out of 5.0 by Great service I had a great stay at the Yuma express. Thank you for the great service and continued improvements. July 20, 2013
Rated 5.0 out of 5.0 by Chillin' in Yuma An excellent place to stay after a long drive in the car. Pool was warm and relaxing - Beds were plain comfy. Great breakfast choices to get you going in the morning. Definitely on our list if passing through Yuma again. July 19, 2013
Rated 5.0 out of 5.0 by Excellent service We have previously visited this HIE and chose to return to it as a two night stop over whilst touring Arizona. Usual high standards of the brand, but this hotel has excellent staff on the front desk, that certainly went the extra mile to ensure we got the most out of short break in Yuma. The rooms are spotless , and cleaned and maintained to a very high standard, and we certainly felt valued from the moment we walked in the doors, to the moment we checked out. Thank-you. July 7, 2013
Rated 5.0 out of 5.0 by Great place Stayed overnight in order to catch an early am flight out - staff was great, driver was ready and waiting at appropriate time. Room was clean and quiet. Will be staying again. July 3, 2013
Rated 5.0 out of 5.0 by Great stay We frequent this hotel because our son is stationed at the marine base. We have been so happy with every experience we have had over the past year and a a half we have been coming down from the Phx area. Everyone is So friendly and professional, the property as well as the rooms are always clean and well maintained. Would highly recommend. June 30, 2013
Rated 5.0 out of 5.0 got to stay on the first floor I have stayed here many times and have always enjoyed the stay. Keep up the great work! June 26, 2013
Rated 4.0 out of 5.0 by My stay This was my second stay and like the first was enjoyable. I had a nice room that was accessible to all the amenities,pool breakfast and the snack and ice machines. My only complaint was the pigeons that hang around on the roof and leave droppings and feathers around and in the pool!!!! I think the staff could have stayed on top of things a little better but I think they might be fighting a losing battle. All in all I think the place is nice except for this one problem. June 18, 2013
Rated 2.0 out of 5.0 by Disappointment I arrived around midnight PST which was actually 2am CST and i was extremely tired. When I entered my room the temperature was over 80 degrees. I immediately called the front desk and the lady working did not offer any type of apologies. She just said they dont turn on the a/c. I asked if there was any way to get a different room because it was so hot and she indicated no. I had to wait approximately an hour before teh room colled down enough to sleep. When I checked out as i was asked about my stay and advised about my issues when i arrived. The agent that checked me out gave 2 possible excuses like saving electricity and never apologized for the inconvenience. June 11, 2013
Rated 5.0 out of 5.0 by Good hotel I stayed for the first time last week in this hotel. Staff's spoke nicely and was very courteous. Food is as usual like Holiday inn.. (: June 9, 2013
Rated 5.0 out of 5.0 by Stop over in Yuma/AZ Yuma is our normal stop over traveling from Green Valley, AZ to Santa Clarita, CA. The HI in Yuma has been consistent in service,accommodation and has been open to(our) travelers requests.( we normally request a room at the upper floor , facing north.) The front desk staff was very friendly and remembered us from our last visit in April of 2013. Price is important to us, so, on this trip, the price was right too.!! Please keep up the good work. June 8, 2013
Rated 3.0 out of 5.0 by food not great,but service was good;;;;;;;;;; Hotel was good and the only thing that we were really disatifide with was the breakfast both mornings I do understand that is was a cont breakfast, but the food was cold eggs not cooked and really had to throw it away and i really do not like doing that but all of the other services were good.... June 7, 2013
Rated 5.0 out of 5.0 by Great Hotel We have stayed here before. We enjoy the clean rooms and location. The breakfast is very good and the dining room is spotless with a beautiful view of the agricultural setting. The front desk staff are very helpful in finding a place to eat or get directions. Easy access from the freeway. Good business center for guests. May 11, 2013
Rated 5.0 out of 5.0 by great place Loved it there! First time to Yuma and felt very comfortable May 7, 2013
Rated 5.0 out of 5.0 by Great stay! First time to Yuma and I felt very welcome by all the staff right when I walked in! Bed was so comfortable and room was clean! Thank You! May 6, 2013
Rated 5.0 out of 5.0 by High marks for this wonderful hotel Spacious rooms, immaculate property, professional and helpful staff, delicious breakfast in attractive surroundings, wonderful pool and jacuzzi. Professionally maintained and managed property. As Priority Club members, we were welcomed with cookies and bottled water. We highly recommend this hotel. It was a great three-night stay. May 4, 2013
Rated 5.0 out of 5.0 by Great Staff! In the last few weeks I've stayed at this property on three different occasions, and the staff has always gone above and beyond to ensure my stay has been super! From the front desk to the folks cleaning the property, everyone goes out of their way to ensure your stay is a pleasant one - from directions to local businesses to juice after hours for medicine, they couldn't have been more helpful. This will definitely be my place to stay when in Yuma! April 27, 2013
Rated 5.0 out of 5.0 by Excellent stay in Yuma As a travel agent I evaluate every place I stay with a somewhat critical eye. My stay in Yuma at this hotel was exceptional. From the front desk personnel, room size, cleanliness, and outstanding breakfast this hotel is one I would highly recommend to any client. I have stayed in other properties in Yuma but this was the best yet! April 25, 2013
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