Rated 4,4 out of 5 by 49
Rated 3,0 out of 5,0 by TODJ Nice rooms, but poor service
We had requested in our online reservation that our room be placed away from noise--i.e. ice machines, elevators, etc. However, upon check in we were placed in a room next to the housekeeping utility closet/supply room. We requested a room change, but the young lady at the front desk stated that she had no other place to put us. She was completely unapologetic for the oversight. We were very disappointed with the lack of attention to detail in regard to our reservation.
As expected, the next morning was not restful. Housekeeping of course began cleaning and the noise in the supply room woke us up and we were unable to fall back asleep.
The room itself was clean, spacious, and very nice. We were happy with the overall quality of the room and hotel, but are very disappointed with the quality of the staff. If the staff quality improves, we would be more inclined to stay at this hotel if we are in Amarillo again.
2 de diciembre de 2013
Rated 5,0 out of 5,0 by Pris1 Comfortable bed and great service
As always, my recent stay in Amarillo was made even more pleasant by the superior staff and facilities at this location. Thank you, and I hope to visit again soon.
24 de noviembre de 2013
Rated 5,0 out of 5,0 by HeritageC Pleasant stay; exceptional staff
Very comfortable bed, clean and pleasant room. Needed the rest after ten hours on the road. The most important and appreciated aspect of our stay was the service provided to us by Brooke; we had special needs and she most efficiently and graciously met them.
21 de noviembre de 2013