Rated 4.3 out of 5 by 344
Rated 5.0 out of 5.0 by Jim769 great service at front desk
Customer services at the front desk was very helpful for our trip to Napa valley. She was giving good advice on wineries and restaurant locations. We were able to map out of journey much easier from the research we had already done.
May 23, 2016
Rated 5.0 out of 5.0 by NapaFolsomvisitor Breakfast, desk service
All service desk people were excellent and made extra efforts to make sure our needs were being met.
The breakfast included items, such as eggs and a pancake maker, which we had not seen in other hotel chains we have visited which offered similar breakfasts. It was definitely well above average.
May 21, 2016
Rated 4.0 out of 5.0 by freddy66 great pool area and fitness room
Overall I was very impressed with this hotel and would definitely stay there again.
May 20, 2016
Rated 3.0 out of 5.0 by CASanchez Average within the Holiday Inn Express
Holiday Inn Express is usually above the average for the price.
Within the Holiday Inn Express family, this one is average at best.
Pros: It has all the amenities you expect from Holiday Inn Express. Clean sheets, clean and comfortable bed and pillows. Clean bathroom. Good breakfast....
Cons: No refrigerator in the room. No bottle water for Elite members. When I asked, I was pointed to the vending machine. Breakfast is supposed to start at 6. Hot entrees were not served until 6:15. That's too late if you want to beat the traffic going west on the I-80. Wi-Fi internet was not working. I called the front desk twice and I talked to them in person once and still it didn't work.I had to use my cell phone hot-spot. There are no reserve parking spots for Elite members.
So, in one word "average" there is nothing that will make this more special than the other Holiday Inn Express hotels.
The vending machine did take credit cards for the $1.50 bottle of water. That's a plus. But I am not going to give them an extra star for that, just as I will not give them an extra star because they are located next to a very good pizza restaurant. That will be in the review of the pizza restaurant.
May 18, 2016
Rated 5.0 out of 5.0 by Featherfoot Napa Vacation
the hotel was well taken care of, room was clean and very pleasant. The bed and pillows were very comfortable. I would stay there again and i would recommend it to friends
May 15, 2016
Rated 5.0 out of 5.0 by Bay Area Joe 2 Napa Valley
Property is newer and nice.
Be prepared for busy breakfast in the Great Room.
Not a lot seating for this size hotel.
May 13, 2016
Rated 4.0 out of 5.0 by MzzLizz Clean
Rooms were clean, staff very nice. Rooms were adequately stocked with fluff towels and beds were very comfortable
May 10, 2016
Rated 2.0 out of 5.0 by Bo9199 Average
Better value at other places. Most breakfast offerings were processed foods and prepackaged. Breakfast attendants were not attentive to guests' needs. Dining tables were often dirty and dining chairs smelled bad.
May 9, 2016