Rated 3,7 out of 5 by 151
Rated 3,0 out of 5,0 by Chasyti78 nice room and location but horrible customer service.
The floor in the room was gross to walk on. it was sticky and hard. We got to check in earlly which was about the only good thing about the front desk staff that was good. The manager on both shifts and the other staff there were VERY rude. there was a mix up with the reservaations and they didn't want to take any accountability for the mix up or try to work things out. They just kept saying i was wrong. Then they had attitude with me the whole time i was trying to figure things out. Not a good experience at all. The staff on the overnight shift on saturday and the staff on sunday was a LOT better. The shuttle driver was very nice and patient.
15 de septiembre de 2014
Rated 5,0 out of 5,0 by Ladnemra Great Friendly Service
Courteous, friendly receptionists, Breakfast attendant on top of supplying entrees and making sure area was always clean. Had a very pleasant experience. Only downfall was internet connection.
10 de septiembre de 2014
Rated 5,0 out of 5,0 by archeng Cleanliness
We stayed in room 201, which was a non-smoking room. The hallway smelled of cigarette smoke and there was a slight cigarette smoke odor in the room. The sofa and carpet was stained, which is not typical of HIE that we have stayed in other parts of DFW and other states.
8 de septiembre de 2014