Rated 3.9 out of 5 by 235
Rated 3.0 out of 5.0 by PointmanCliff GREAT FOLKS! OLD PLACE!
AS is always the case when staying in Arlington; I stayed at this Hotel. AND, as always, the Staff were delightful, but that property is shredded!!!
Van went above and beyond to make everything great! Thanks to him, my welcoming was outstanding and our business needs were met without hesitation!
Tasha was a complete jewel in this place! She jumped in to take action on more than one occasion to turn a property problem into a Customer Satisfied!
BIG BUGS! broken amenities, decrepit furniture, shredded towels and drapes... DIRE NEED OF UPGRADE!!!
July 1, 2015
Rated 5.0 out of 5.0 by VAT69 Superb service, friendly staff
I reached the hotel at 9:30 am, and although the check in time was 2 pm and the hotel was full, the team got me a room by 11:00 am. Perla at the Front Desk was particularly helpful and professional, and it was a surprise to know that this was her first day on the job - it certainly didn't seem like it.
The rooms were comfortable and clean, and everything I've come to expect from Holiday Inn. They have a shuttle that will do a pick and/or drop within a 5 mile radius.
The only downside was the lack of sufficient variety of restaurants nearby, but on the other hand, it is close to the Rangers ballpark and the Cowboys stadium
June 30, 2015
Rated 2.0 out of 5.0 by Lacey30 Our hotel stay
We always choose to stay with Holiday Inn Express for we always have great stays except for this last one, it wasn't as pleasant as normal. First the address link in our reservation confirmation took us somewhere completely different. Then once we called the staff wasn't friendly when asking how to locate the hotel because the address they were giving was also getting us lost. They then told us the wrong way once we got best there. Then once upon checking into our room our toilet was dirty and also was not working at all. The water for the jacuzzi tub wouldn't stay hot, kept going cold, so we then asked for another room or if it could be fixed. The lady wasn't very helpful for she seemed kind of annoyed by it all which they normally are much friendlier. She finally did get us into a standard room (there wasn't another one with a jacuzzi tub) This room wasn't bad except for it was extremely cold upon entering it and the tub had hair in it :( Other than that though it was all okay. We still love Holiday Inn Express but not sure about this particular location.
June 24, 2015