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Rated 4.6 out of 5 by 300 reviewers.
Rated 2.0 out of 5.0 Not BRAND NEW Holiday Inn Express When I called to make my reservation, it states this is a BRAND NEW HIE. It is far from brand new. That statement needs to be removed. Just how old is this hotel????? I am a Platinum member and was upgraded to a King Suite. I needed room for my son to spend the night on the 2d night of our stay. After the first night, I asked if we could transfer to a room with two beds because the sleeper sofa was in such poor condition. The lady informed me she had 22 rooms available for the night and for me to check back when I returned from World of Coca-Cola. We got back around 2:00 and all the rooms were booked. The clerk apologized but said she would have a roll-a-way bed in our room and an extra pad when we returned from the ball game. We didn’t return until after 9:00 pm and there was not a bed in the room. I called and now they are out of beds. They said they couldn’t bring a bed into the room without us being there. Why didn’t they tell me that to begin with. I would have waited for the bed. My husband had also asked after the first night to have the safe repaired that was in our room. The clerk asked us if it was okay for someone to fix it if we weren’t in the room and we said yes. When we returned, it had not been fixed (because we weren’t in the room). The manager called back and did say she would give me 5000 bonus points for my inconvenience. She said they only had 2 roll-a-way beds for the entire hotel. I would have changed hotels if I had known I wouldn’t have gotten an extra bed. Now, I’m dissatisfied and out 40,000 points. I would never stay here again. May 24, 2015
Rated 5.0 out of 5.0 by Great staff and property During 1 week stay, got to know staff and loved them! Great property and lake view. May 23, 2015
Rated 5.0 out of 5.0 by Great! This location is conveniently located to the airport, is high quality and great staff. May 19, 2015
Rated 3.0 out of 5.0 by Not worth the extra $40 in fees and taxes! Hotel looked nice but discovered slugs and bugs in rooms. Noise that sounded like construction did not provide optimal rest and relaxation. Taxes paid excessive. Staff was awesome. Will not stay here again! May 19, 2015
Rated 5.0 out of 5.0 by Very cozy. Made me feel at home with my family while away. While giving that luxurious feeling as well. May 18, 2015
Rated 5.0 out of 5.0 by Clean Room and Good Service Stayed for one night during travel layover and the room and service met my expectations. Clean room and great customer service is the most important thing and this hotel got it right. May 15, 2015
Rated 5.0 out of 5.0 by A Little Far Used this hotel to meet someone from a flight. Loved the place could not ask for more. Wish more Holiday Inns would offer snacks in the evening. The only issue is that it felt a little too far from the airport. May 11, 2015
Rated 5.0 out of 5.0 by Outstanding Hotel NOTE: Alisha at the front desk exceeded our expectations. We were traveling to Talladega for the NASCAR race. We had a trailer and she actually took me outside to identify a safe place (on their property) to park the vehicles. After we checked in their shuttle driver (who also transports folks to/from the airport) took us to TGI Fridays (that has a live band on Thursday evenings). Other guests used the shuttle to go to the Longhorn, Chili's, etc, etc. There are many restaurants within .5 mile. The breakfast was hot and had eggs, turkey sausage, various breads, juice, coffee. More than enough to start the day. They also have an area where you can purchase other food items. The lobby and rooms were very well kept. Had anticipated a motel that was simply going to be a "place to stay" for the night. This HIE is much more than that. It is only 5 years old and in great condition... May 5, 2015
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