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Rated 4.3 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by clean Personal kind & helpful. Could use new mattresses. little high for Area February 4, 2016
Rated 5.0 out of 5.0 by We love it We stay here about twice a year and love the facility. It is very comfortable, nicely located to restaurants and stores, and such a great breakfast! The staff is always helpful and friendly. We will continue to book here. February 4, 2016
Rated 2.0 out of 5.0 by Not completely satisfied There were several things about our stay that I would say were inconvenient. The service at the front desk upon check in was poor. We were there for a school tournament so there were a lot of us, and there was only one person checking us in. Most of the time he was complaining about being so slammed. While I can sympathize, (I have worked in customer service for many years) I thought it was very unprofessional of the desk clerk. Our room key did not work. After several trips to the front desk, it was suggested that we were doing something like holding it near a magnet to deactivate it. Again, not professional. His saving grace was that he did move us to another room when our air did not work. I would have preferred that the air work so that we did not have to move. January 26, 2016
Rated 1.0 out of 5.0 by Bad Times IHG... Had to go to Bainbridge for my sons academic bowl competition and was very disappointed. First room smelt like a frat house second room was a downgrade, but was not going to battle again. One clerk was overwhelmed the other in the morning not very nice.Bathrooms were not cleaned very well at all! Heated pool did not work...Bad times IHG but I know you guys will get better..I just may not check into the Bainbridge hotel for next years competition.. January 26, 2016
Rated 4.0 out of 5.0 by Nice and Very Affordable Me and my boyfriend stayed here for Christmas and I chose HIE over a brand hotel that will remain nameless because of the great price and the complimentary breakfast that is offered. It was definitely worth it and I would stay here again. January 5, 2016
Rated 5.0 out of 5.0 by Visiting for the Holidays Great stay I was surprised at the level of comfort I experienced, encountered 1 problem the staff address issue and we had a Great thanksgiving holiday in Bainbridge GA. December 6, 2015
Rated 5.0 out of 5.0 by CC4u Excellent staff. Nice hotel. The pool is indoors but it is not heated. So, don't plan on using it in the winter time. December 5, 2015
Rated 4.0 out of 5.0 by Thanksgiving stay The staff at this hotel is excellent. Everyone went out of their way to make sure that my family and I had a terrific visit. We will be staying here again. December 5, 2015
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