Rated 4.3 out of 5 by 163
Rated 5.0 out of 5.0 by mbills Great service, comfortable bed, great breakfast too!
Most of my experience in the morning at the Holiday Inn Express in Benecia was at the free breakfast. Great breakfast items, the hot items hot and cold items cold. Wonderful cinnamon rolls! ** The evening staff at the Holiday Inn Express in Benecia was great! Kat and Sam answered all my questions, had great suggestions for restaurants in the area. When I had a problem with my TV, Kat came over right away and fixed it. There were delicious chocolate chip cookies along with fruit infused water in the lobby after a long workday. Fantastic! ** Since I didn't bring a computer with me, I was able to use their free computer in the Business Area. Thank you!
June 29, 2015
Rated 5.0 out of 5.0 by Raul30 Front Desk
Cindy at the front desk always welcomes guess with great attitude and great smile.
June 28, 2015
Rated 4.0 out of 5.0 by JonL13 Will stay again!
Really enjoyed my stay. The staff was great! Whoever the front desk person was the afternoon we checked in was awesome and friendly! The bed was a little lumpy but the staff made the experience worthwhile!
June 24, 2015
Rated 5.0 out of 5.0 by Jazzy in the afternoon A short drive from Napa Valley
We chose this hotel because it was the nearest available for the Napa Valley Jazz Get Away.
As it turned out - the location and accommodations were great!!!
June 24, 2015
Rated 2.0 out of 5.0 by sailaway SCTraveler
This would be a one star visit except for Dulce, the morning check out lady who listened attentively, said my following concerns would be addressed and took care of me.
In the evening when I found the hotel all 6 parking spaces for registration were full of guest's cars. I had to park on the street and walk to the hotel. When I told the night lady that it would be nice if there was a place to park and could I have a nice room, she stated that I should treat her "nicely" and she and her fellow employee laughed loudly at me. She gave me a room upstairs and very far from the registration which may account for the fact the the shower water never got above luke warm. The "Sun Room" had no furniture and looks like a war zone. When we went to breakfast the lady in charge was seated and talking with a quest. There was very little hot food and what was there was cold and not appetizing-looking. Finally Dulce came down and the lady got up and started cooking for the waiting guests which included putting regular coffee in the decaf decanter. We did find parking under the hotel after a rather rude check-in encounter. This was the most expensive hotel we stayed in on our trip and it was the worst appearance-wise and customer-friendly, outside of Dulce.
June 19, 2015
Rated 5.0 out of 5.0 by lymon facility and service are important
met my requirements. Good job! It would be nice if I had a very soft pillow for a good night sleep.
June 17, 2015
Rated 5.0 out of 5.0 by Jack-in-Box Comfortable bed and great service
It always impresses me the quality of the beds used at HIE. I have never had a bad night's sleep while staying on these properties.
June 15, 2015
Rated 5.0 out of 5.0 by Mcoytig Accommodating Staff
The staff at this motel did everything possible to make my stay enjoyable.
June 1, 2015