Rated 4.1 out of 5 by 106
Rated 5.0 out of 5.0 by jrjasso Inside design does not reflect its quality by facade design
It needs improvements on the outside. It is too dry and insignificant.
Can improve outside with a better comprehensive design that communicates the comfort provided inside.
I am a professional designer that can help you with that topic.
June 29, 2015
Rated 1.0 out of 5.0 by marathon11 Bad hotel
I would not recommend this hotel to anyone!!!!! The outside was dirty with trash everywhere. The hotel room needs desperately to be updated. The TV does not work properly. The bed is hard a brick. Horrible night sleep. The shower is extremely hard to come on and you have to call the front desk to ask how to operate! The bananas were black for breakfast.
June 27, 2015
Rated 2.0 out of 5.0 by David3734 Subpar
I stay in a lot of Holiday Inns (Express) and you come to expect a certain standard. You know you are paying more than many other cheaper options, but you know what you are getting. In the case of this Holiday Inn Express, it was way below the normal standard. We were greeted by smoking employees. They were hard to find when you needed them and we needed them because there was no toilet paper in the room. The hotel had a generally dirty appearance. The chairs in the dining room were awful. They ran out of cinnamon rolls and instead of replacing them, they just closed it up with an hour to go! Room service tried to enter before we checked out and she was basically lurking around our door until we left! We would have been better off staying at a cheaper hotel and still getting the same quality or better. Disappointing all the way around.
June 17, 2015
Rated 3.0 out of 5.0 by Bill1929 Breakfast area needs attention
The breakfast area was infested with flies. The hotel needs a blower at the front door to prevent flies from getting in. The chairs in the breakfast area are filthy and need to be replaced. I understand this is the oil field and it happens, but the hotel is on I-20 so there are travelers going coast to coast. I was staying there on business, but I would not take my family to the Big Spring Hotel. It is simply too dirty in the breakfast area. The hotel guest room was clean, but EVERYTHING at a hotel has to be clean including the common areas such as the breakfast area. The electrical short in the room is also a problem. If a room has an electrical short, it would be best to block out that room until a repair can be made. Allowing a guest to stay in a room with a known problem should not happen. Flies crawling on the food serving stands and fighting flies while trying to eat is not a good time.
June 15, 2015
Rated 2.0 out of 5.0 by Carmen Angelica No water in swimming pool
No swimming for my two children...evrything was fine., except for no water in swimming pool...sooo disapointed
June 10, 2015
Rated 1.0 out of 5.0 by Ramgrammy Sleep deprived in Big Spring
This is not a good place to stay if you need rest. The walls are paper thin, you can hear every step from anyone in the room above. Road noise was unbelievable! When I booked the hotel, I was told this was one of the quietest rooms in the hotel -- well if this is the case, I never want to try another room! I asked for a manager and to this day have still not heard from one! I was never recognized as a platinum member...and these are just the awful things I can remember as I am trying to forget the experience at this hotel! Friends had told us about the nice, quiet places they had stayed in Big Spring, but I figured I'd be loyal to the brand -- so here's a tip -- there ARE other places to stay in Big Spring that are reasonably priced and where you can actually get some rest!
June 8, 2015
Rated 5.0 out of 5.0 by EZdoesit Relaxing and comfortable
We were greeted and treated very well during our one night stay. We had no issues. Our room was quiet, clean, and comfortable. Coffee was ready when we woke up, and breakfast was great, even with the staff working through a brief power outage. Everyone did their part to make our stay very pleasant. It was our second stay there, and it won't be our last.
June 6, 2015
Rated 5.0 out of 5.0 by HappyTrails May 31, 2015
Overall everything was just fine. What i expect from HI Express. On the down side it was a bit confusing getting to the location off the interstate: watching traffic at a light and looking for the road. Looked like the road went back on to the interstate. The other thing was that the outdoor pool was empty and boys could not use it.
June 3, 2015