Rated 4,5 out of 5 by 53
Rated 4,0 out of 5,0 by cc4220 Attentive Staff
I sleep late and have the do not disturb sign on my door until 11 or 12pm. I don't, however, think that this should exempt the chambermaid from making up the room in the early afternoon. Two out of three first days that I stayed there my room was not made up. I went to the front desk and told them, very nicely, and they said that they had people there until 4pm and that my room should have been made up. It was attended to the remaining days, but since 2 out out 5 days weren't taken care of, I asked the manager if he would compensate me for it on my final bill. He did take off a reasonable amount for my inconvenience and I was satisfied with that.
As an aside, I worked as a chambermaid one summer during college and we worked an 8 hour day, 8-4, and had 12 rooms to do. We wouldn't think of just leaving without having one of our rooms done.
13 de noviembre de 2013
Rated 4,0 out of 5,0 by Joe325 Good Service & Good Value
Stayed for 2 nights in fall of 2013, the service people were very professional and courteous. The pool was not large enough to swim in, but the property was nicely located right off of Interstate 5 at Birmingham just east of Cardiff-by-the-Sea.
The beds were decent but, I wasn't a fan of either their "Firm" pillows nor their "Soft" pillow selection in the room. The shower functioned well with the right amount of pressure and easy-to-figure-out controls.
Was there for business in San Diego and the morning traffic southbound was manageable.
11 de noviembre de 2013
Rated 5,0 out of 5,0 by AZMillers Best hotel in North County San Diego, California
The Holiday Inn Express in Cardiff by the Sea (North of San Diego) is the best choice for lodging in Southern California. We are repeat customers because the greatest asset at this hotel is the staff who excels in every facet of customer service. The rooms are comfortable, clean and spacious. The breakfast are good. The location of the hotel is ideal being situated mid way between attractions as Sea World and Legoland. But the main reason to stay here is the hotel staff.
My wife and I had booked a two night stay to celebrate our grandson’s 12th birthday. However, due to my wife having a skateboard accident on day two of our trip, it became a two week stay with my wife spending a week in the hospital while I stayed at the hotel.
Prior to the accident upon initial registration, we were greeted with a great smile by the Front Desk associate. She excelled in her amicable attitude which made us “feel at home.” This feeling was prevalent with all the front desk personnel who always asked my wife’s condition when I returned to the hotel from the hospital.
The hotel General Manager is an outstanding manager as he recognizes his customer's concerns. He inquired about my needs while my wife was in the hospital and daily followed up on her condition. Upon her discharge, he moved us to a handicap room and furnished it as desired. My wife convalesced for a week at the hotel before we were able to return to our home in Tucson.
If you want to find great customer service which is genuine, Holiday Inn Cardiff by the Sea, should be your hotel of choice while in the San Diego area.
6 de noviembre de 2013