Rated 3,9 out of 5 by 90
Rated 1,0 out of 5,0 by wowed me disappointed
This stay was very disappointing, due to the fact that I've stayed at that establishment before, there was a dead bug in the bathroom floor. I took a picture of, also the front rep. Lauren does not deal with people to well. I felt that are different (shade).. not willing nor helpful. ...in finding a solution. ...nor did she follow up on the issues. Some of her comments where not professional. Pertaining to the company as a whole, as well as the issue too. I never experienced such disgrace, disappointment and solitaire. MEANING: I FELT ALONE WITH THIS ISSUE THAT I WAS DEALING WITH AND THERE WAS NO MANAGER ON CALL SO I WAS TOLD. Lauren was able to do want ever she pleased, but to find out Stephanie was on board as I began to question what her position was and she was a manager. But, I was told she a sales manager. Lauren stated she cant do anything for you. I was livid with the lack of concern and responses. Although, I saw their customer relation between others were quite different as I observed while at the front desk. You can't change people from who a d what they are however, you should not work in customer service jobs if you are not a people person OR a problem solver. My stay there was horrible that was only the tip of the iceburg too too much to write. Ive called HCO. The manager of the Chester, NY reach out I called HCO but has not reached back out to be as of yet with a follow up. And, all I was offered was 2,000 pts. And that was not even by a manager. It was by the gentleman on the morning I checked out, he was very apologetic for his coworker behavior. The manager spoke with me after returning and said he would be in touch with me. The manager asked me what would you like me to do...that shouldn't be the question. Resolve the problem and issue. Dont loose a rewards member and make them want to return or continue to book with the companies establishments. Stilling waiting to hear the follow up. NOTHING!!! Cant use nightmare because someone already used. Oh and people's kids were running up down the hall. Hard to fall asleep.
24 de julio de 2014
Rated 5,0 out of 5,0 by Capt. Zippy Outstanding Overall Experience
This Hotel is a Real Pleasure to use as a Great Lodging Facility. Very Friendly and Helpful Staff as well as Excellent Accommodations. You Will Not be disappointed :-)
23 de julio de 2014
Rated 4,0 out of 5,0 by Mom D Best stay for the $
Legit continental breakfast - many options. Good value, clean and the staff is Amazing!
23 de julio de 2014