Rated 4.5 out of 5 by 107
Rated 5.0 out of 5.0 Leisure
Great place to hide for a few days. Very convenient t get get to,
August 29, 2015
Rated 5.0 out of 5.0 by SGyolai22 Great Breakfast
Very clean, bright colors, up to date decor and furniture. The beds were comfortable. The breakfast options were great. The food was fresh and hot. I like the new clean remote. The staff was friendly and helpful.
August 24, 2015
Rated 5.0 out of 5.0 by WeekendTraveler75 Great Stay
Another enjoyable stay our "Go To" hotel when we are in the Lake Jackson area . Front Desk was very friendly and efficient as usual, as was the Great Room attendant -- very conscientious to every detail that made breakfast pleasant.
A little "pricey" but good service and clean facilities make it a little more palatable.
August 18, 2015
Rated 3.0 out of 5.0 by wmoore9661 Good
The hotel was relatively clean. The rooms were nice. The beds needed a little freshening up. The business center needed updating. Breakfast was cold. The pastries were hard and old. The selection was good for breakfast. We did not use the pool. The price was comparable to the area of hotels. The staff did not know the area very well and could not give me good directions to dinner. Also, it was near the coast and he could not give me good directions to the beach.
August 13, 2015
Rated 1.0 out of 5.0 by BootsT Check-in Nightmare
Avoid this hotel for any reward night travel. All you will get is a complete hassel at check-in. Was delayed checking in for for four hours due to utter incompetence of the check staff and the manager (Crew was his name). The rooms are fine, but the staff is miserable.
August 6, 2015
Rated 5.0 out of 5.0 by nellie bell comfortable bed and great service
The staff was very very nice and knew me by name when I checked in! The pool area was great always and also the hot tub was very nice. The bedding was oh so nice and comfortable we had a wonderful two nights sleep. The breakfast was great with lots of choices. Would definitely stay there again!!
August 4, 2015
Rated 1.0 out of 5.0 by JeffM123 Bait and Switch
We pre-paid for a King Suite. Upon arrival, we were given a lessor room. When escalating the concern to the manager, he told us we could leave and give up the room. He had someone else ready for it. Mgr never offered any way to resolve or fix the issue. Tried for two days to at least get something for not getting what we paid for. Basically told over and over, he was not going to do anything. Never offered any compensation, points or anything to handle the situation. Very rude and unprofessional staff.
July 28, 2015
Rated 5.0 out of 5.0 by jjhanekom Home away from home
I stay here quite often. They have the best customer service by far. Always a pleasure to come stay here. Love the fresh smell when you walk into the building.
July 27, 2015