Rated 4.4 out of 5 by 223
Rated 5.0 out of 5.0 by KG15 Great Hotel and Good Customer Service
The best part about this hotel is customer service. They understand it and they take care of you. Everything else was great. I highly recommend this HOTEL!
September 2, 2015
Rated 5.0 out of 5.0 by BrianKD AMAZING Staff
To start off, I have been fighting with IHG to get my status fixed so that when I made reservations that the hotels were given my correct status level. When I checked at this location they told me that the system had me as Club level. I have been Spire Ambassador since the day it came out, but I have been having a nightmare with getting ANYONE at IHG to fix both this problem and my IHG app not showing the correct status. Lucky for me I checked into this property because they had two WONDERFUL people behind the counter in Adam and the other young lady working that night (I am so sorry that I do not remember your name). Adam spent almost 2 hours on the phone with IHG and the support for Opera (which is reservation software that they use) to get them to fix the problem of hotels not being given my correct status when I make a reservation.
They went above and beyond what I would have expected anyone to do. I have stayed in 12 or 13 different properties since I started having this issue and not one of them offered to do what they did for me here.
I still have more issues with my account, but that is for IHG to fix.
This location is out of the way for where I usually stay when I am out here for work, but I will be staying here anyway because of the amazing service that I received. They need more people like the two of them working for IHG in hotels and in the head offices.
September 1, 2015
Rated 5.0 out of 5.0 by Bedone A relaxing night
It was a long day and the stay was to recharge and head home.
It worked well
August 31, 2015
Rated 5.0 out of 5.0 by mandy22JB Awesome stay!
Came from LA for a girls day at Glen Ivy. The night before our spa day, we had a girls dinner at Citrus City Grille and stayed at the Holiday Inn express. 6 makeup obsessed women getting ready in one small hotel room? Not an easy task but this hotel handled it! The bathroom was large enough for us all to be in there at once! The beds were so big and comfy but we still had enough room to prance around getting dressed. I was impressed by the entire hotel and you guys definitely exceeded my expectations. The free breakfast the next morning soothed out hungover souls too.
August 27, 2015
Rated 2.0 out of 5.0 by STH40 Nice hotel, terrible mattresses
This is a lovely hotel, lobby, building. Staff was cheerful and helpful.
The mattresses through the hotel are really bad. The front desk acknowledged this and said they were planning for replacement in the coming months.
I recommend staying elsewhere until the mattress refresh is completed.
August 25, 2015
Rated 5.0 out of 5.0 by Cypher6900 Always remarkable
As has been the case whenever I stay at any Holiday Inn, the experience was great. Clean and comfortable rooms, the staff is courteous and attentive, and the whole experience was top shelf. Thank you again for making my stay remarkable.
August 24, 2015
Rated 4.0 out of 5.0 by Krose2 Beautiful Hotel with Decent Service
Great Hotel, very clean, hotel staff were a little slow to check people in through.
August 19, 2015
Rated 2.0 out of 5.0 by DKBozz Keep Driving..!!
I felt like marking everything poor, but restrained myself. For me it was a complete disaster. By midnight I was ready to leave and not look back.
August 17, 2015