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Rated 4.2 out of 5 by 150 reviewers.
Rated 4.0 out of 5.0 by Great Staff The staff was great. The Front Desk clerk was very friendly and professional. Once she new your name, she always mentioned it during conversations. A few suggestions to improve on are: 1) provide adequate amount of towels for the room. We only had 3 towels for 2 people. Didn't realize it until shower time, didn't want to call room service during that time. 2) the pillow options were fine, but the pillows need to be bigger. 3) Hotel needs to advertise more about local attractions. 4) Breakfast time was rough. The area was packed without available seating and the staff had trouble keeping up with food service. April 24, 2015
Rated 5.0 out of 5.0 by The perfect choice for hotels! The hotel was clean, the pool area was nice, the beds are comfortable, and the breakfast was excellent! Extra big thank you to Brittany at the front desk! She was so nice and efficient during check-in, but then she went above and beyond to help us with our plans. Because of flooding in the area, some places were closed (which we were unaware of). She helped us find some great caves and helped us with our plans. Later that afternoon, Brittany called my cell phone to tell me that one of our events had changed locations and gave me all the information we needed so we could enjoy the rest of our time in the area. She really helped save our trip and make it fun so our little girls weren't let down! April 15, 2015
Rated 5.0 out of 5.0 by Great family hotel We enjoyed our stay. Clean room, good breakfast, and the kids enjoyed the pool. April 14, 2015
Rated 5.0 out of 5.0 by Relaxing After the Caves went down to marengo caves for the tours... came back to the hotel and relaxed in their hot tub.... got up in the morning and swam in pool which felt awesome April 13, 2015
Rated 5.0 out of 5.0 by Clean and comfortable rooms with great servace Clean and well laid out lobby with great room. Clean rooms and comfortable beds. April 13, 2015
Rated 4.0 out of 5.0 by Great staff, well trained The staff as at most IHG properties was very helpful, polite and tried to do a good job. the hotel is new and the staff still did a great job. April 8, 2015
Rated 4.0 out of 5.0 Nice clean rooms Nice quite hotel with good standard and clean rooms. A bit far from Louisville and the exteriors could be nicer April 7, 2015
Rated 5.0 out of 5.0 by So THIS is Holiday Inn Express I had heard stories from my coworkers about Holiday Inn Express stays in the past that led me to pass on booking any HIE's for business travel. My stay at this Holiday Inn Express was as a last resort as all the hotels in Louisville were booked for a convention. My stay has opened my eyes to the fact that Holiday Inn Express is NOT what I thought it was. In fact during my next business trip the following week I booked my entire stay at a Holiday Inn Express. It's my new fav. Thanks for making my stay a great one and for changing my perception of what a quality, inexpensive stay is. I'll be back. April 7, 2015
  • 2015-05-04T14:31:53.172-05:00
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