Rated 3,7 out of 5 by 52
Rated 4,0 out of 5,0 by beachcrazy Great value, will return
This is our second stay at this hotel, over a holiday and will stay again next year. Our room was ready early and the front desk clerk was extremely pleasant and got us checked in quickly so we could change clothes.
Since several of my relative stay at this hotel, we all meet for breakfast. It is not fancy but has just about everything you could ask for...cereal, eggs sausage, bagels, toast, danish, pancakes fruit, juice, coffee. Large area and kept clean.
The room was clean, updated and comfortable.Our only reason for rating the room comfort a 3 is that the room temperature was difficult to control. It was very warm or very cool. Nothing in between. If we had stayed another night we would have asked for someone to look at it. In all fairness, the management did not have an opportunity to address this issue.
Recognition for IHG rewards Club Members is ONE bottle of water... not really much recognition.
3 de diciembre de 2013
Rated 5,0 out of 5,0 by chrislit clean comfortable beds
I was very much pleased with our stay there at Holiday Inn,Dallas East, we were in Dallas for 5 days while my daughter had surgery; We were greeted every time we came in; there were 2 employees that we just took to & liked very much, I loved the way Rashanda talked and intervened with my grandson that has autism, she was great with not only his needs but all our needs. Another employee Maurice I believe was also very considerate to our needs, I was up between the hours of 4 & 5 a.m. and he always made me fresh coffee and made sure that I had what I needed; If we ever visit Dallas again, that's the place we would choose to stay, I just hope these 2 employees will still be employed there. And our room was also cleaned and restocked every day when we got back from the hospital.
3 de diciembre de 2013
Rated 1,0 out of 5,0 by jnjeff CHARGED $60 for a 10 year olds nose bleed
I read about the hiexpress online before going but thought surely it was just a bad experience for a few... I was wrong. Our room had a 2 inch gap at bottom of door allowing me to see everyone passing by in the hallway. There was also a gap near the door jamb which I had to cover up with 2 of the blankets off the beds to feel any sense of privacy. When the air conditioner was turned on, the room was filled with what can only be described as a dead fish smell. It was overwhelming. Also, in the middle of the night the fire alarm went off. This is not the worst of it... my son had a nosebleed overnight and they charged us a $60 fee for new sheets and pillowcases! Unreal!!! I will NEVER stay there again....NEVER!!! I was infuriated and contacted IHG corporate, I spoke to a super friendly and apologetic woman who promptly refunded our money.
25 de noviembre de 2013