Rated 4.2 out of 5 by 165
Rated 3.0 out of 5.0 "Average" isn't good enough
Can't recall ever assigning an "Average" rating previously to a Holiday Inn Express property, but this one earned it. To be candid, my wife & I ended up at this hotel #via an IHG 'chat' recommendation# due, in large part, to Homecoming weekend for the Illini #not our reason for travel#. In general, this property has a dated ambience and would benefit from some improved housekeeping / updating. Children ruled the morning hallways, and we get that there are limitations in terms of what hotel representatives can do when parents fail. Breakfast was fine and the eating area is nicely designed, but was untidy #overfilled trash bin, etc.#. Worse, when we arrived the afternoon prior, the first floor public restroom had not been cleaned. Thanks for accommodating our early arrival, but why not leave a good first impression on those folks as well as your late departing guests? Unfortunately, we'll drive by to another IHG property next time we visit.
October 8, 2015
Rated 5.0 out of 5.0 by Ackattack Comfortable and great service
All of the staff members with whom we interacted were very polite and made sure that we had all the things we needed to enjoy our stay. Staff was very helpful in providing directions to nearby shopping and dining. The breakfast options were great and the lady serving the breakfast area was super nice and made sure that all food items were stocked and ready for guests. Check-in and check-out was quick and easy.
October 4, 2015
Rated 4.0 out of 5.0 by Ron1952 Room too warm upon return at end of the day.
I stayed for 4 nights, when I reached the room the first night it was very warm. I turned the thermostat down and it took a while to cool down. I was a late check in. The next day when I returned to my room the thermostat was turned back up, the third night the same thing. I spoke with the front desk about the issue the next morning and when I got to the room that night it was nice and cool.
September 29, 2015
Rated 5.0 out of 5.0 by golfing joe Very Clean
Hotel was very clean and quite ,easy access to the highway and easy checkin.
September 28, 2015
Rated 5.0 out of 5.0 by Bradley12 Convenient
My stay was for only one night. It was brief but enjoyable. The front desk staff were friendly and courteous.
September 28, 2015
Rated 5.0 out of 5.0 by Diane85 Good Stay, Bad Billing Experience
The room was comfortable and we enjoyed our stay. Had one night when someone had the wrong room (1:00a.m.) and banged on our door, he took the do not disturb sign - had a hard time falling back to sleep that night. Was not happy that the hotel charged the card that I reserved the room on, rather than the card presented to them on the day of check in (which they swiped on their computer) - this resulted in my account being overdrawn and multiple overdraft charges that the bank would not refund, even after I explained what happened. Not sure who to contact at Holiday Inn to see if they would re-pay the overdraft charges.
September 11, 2015
Rated 5.0 out of 5.0 by haddie28 Great hotel experience.
We could not have asked for a better hotel experience. The hotel was so clean and everyone was friendly and so willing to help! We also felt like we were in a very safe location and will surely stay at this hotel on another occasion!
September 9, 2015
Rated 5.0 out of 5.0 by mamabu Very clean and nicely decorated.
This is one of the best Holiday Inns I have stayed at. The room was very clean and more updated than some others I have been to. It was nice to have bacon for breakfast too.
September 1, 2015