Rated 4.2 out of 5 by 487
Rated 2.0 out of 5.0 by Kaydell Moderately Priced, Mediocre Stay
Upon arrival, workers were outside of the hotel standing around and talking loudly. The room had sheets with stains on both the flat sheet and comforter. When advised staff about sheets, they brought a new set that we had to put on the bed ourselves. Bed was soft but was lumpy. The bathroom was clean but tissue was near the end of the roll... The free breakfast buffet was better than expected. I honestly expected more from a Holiday Inn in Downer's Grove.
June 21, 2016
Rated 5.0 out of 5.0 by Verified Reviewer great service
As a smoker, I respect the hotel having no smoking for others, but this hotel goes the extra step by having a balcony connected to my room, so I can go outside and smoke without bothering others.
June 21, 2016
Rated 2.0 out of 5.0 by wedding trip stop Old and needs updated
Staff friendly, Breakfast fine, but hallways smell like smoke, inside rooms are old and filthy carpet.
June 19, 2016
Rated 2.0 out of 5.0 by lisak7 Comfortable bed/lacking cleanliness
The bed was comfortable. The hallway smelled like smoke and the carpets in the hallway and room were dust and lint covered.
There was a big dead spider in the bathtub.
The room was freezing as it was set at 62 and when we took showers caused condensation on the countertops.
June 16, 2016
Rated 3.0 out of 5.0 by volfans13a outdated
really needs updating. carpets very warn and AC wall unit.
Staff very helpful!
June 15, 2016
Rated 5.0 out of 5.0 by wbthomas Convenient Hotel with a Great Staff
This hotel had everything we needed during our stay. It was clean and comfortable. Plus the internet speed and breakfast were both high-quality.
The staff was incredibly helpful. Even though the lobby was busy on several occasions, Jodie always made a point to make sure we were taken care of. And Paul was friendly and offered us bottled water on several occasions.
June 15, 2016
Rated 2.0 out of 5.0 by Gary53072 Bad Experience
This hotel did not meet expectations for a Holiday Inn Express. The rooms are in need of renovation. Our first room reeked of smoke as well as the hallway at that end of the floor. Our replacement room was satisfactory. The second room that our party used had an air conditioner that did not work properly. The staff did their best to help rectify the situation, but they were so busy because the hotel seemed to be understaffed for the amount of guests that they had that evening. This was not a good experience compared to what I have come to expect from a Holiday Inn Express. I plan on finding an alternative hotel next time that I am in the area.
June 14, 2016
Rated 4.0 out of 5.0 by Cooper820 Great Stay!
The General Manager of the hotel recognized us as Gold Elite IHG Rewards Club members and checked us in - - he was very friendly and outgoing. He upgraded us to a two-room suite.
Our suite consisted of a living room with large desk and wheeled office chair, wet bar with sink, microwave, small refrigerator and Keurig coffee maker.
There was a pull-out couch, coffee table, entertainment center with three drawers for clothes, and a large flat-screen TV with many channels and excellent reception.
Our bedroom had a very comfortable king-size bed, an entertainment center with three drawers for clothes, a comfortable easy chair and a large flat-screen TV.
The bathroom was small. It had a large rain-type shower head - - high volume of water and good pressure. Hot water was almost instant. There were large, thick, fluffy matching bath towels, hand towels and wash cloths.
The A/C did a very good job - - suite was always comfortable - - could cool the room quickly.
The carpeting was thick and clean throughout our suite.
The complimentary breakfast was good - - best scrambled eggs we've ever had, hot signature cinnamon rolls, pork sausage links, turkey sausage patties, very good biscuits and gravy, bagels, pancake machine, (3) fruit juices, bananas & apples, coffee.
The lobby was very inviting with a fire in the fireplace.
The hotel was quite full including a bus load of middle school children on a field trip - - but, it was very quiet - - we did not hear any noise (if there was any) in our suite.
We will stay there again when we're in the area.
June 13, 2016