Rated 4.2 out of 5 by 222
Rated 1.0 out of 5.0 by reb2010 unde construction, no rest for the weary
i wouldnt recommend this hotel to anyone. even when the construction is finished, it was disappointing. the hall carpet smelled moldy, there was no microwave in either room we had, we were told we could get a roll away for the 5 nights and reserved, but when we asked for it on arrival were told we couldnt get one because of fire restrictions. took an hour to get a blanket, and the wake up call at 6am that we didnt ask for made it worse since we had drills and hammers going all day for our stay. not worth the price.
July 3, 2015
Rated 2.0 out of 5.0 by Ltowl Wouldn't recommend
Pool area small, outdoor furniture was very dirty. When making reservation we asked about shuttle service to convention center, told no problem, weren't told that it ended at 11pm....that was a huge problem for bowlers at nationals. Late night clerk ( lady) was very nasty. Raul and our shuttle drivers very nice and pleasant. When bringing this to the managers attention she claimed she would check into the situation and get back to me. Been home four days, after being there for five days and still waiting for her to "get back to me".
July 2, 2015
Rated 4.0 out of 5.0 by bigbunny close to convention center
We picked this hotel for the location to attend the USBC Bowling event. This is an older hotel which has been upgraded. The room was large and quiet. The staff was outstanding in providing service and the hotel provided a shuttle to the convention center. We stay with this chain because of their nonsmoking policy. Only downside was the bed mattress which sloped to the middle in a king size bed.
July 2, 2015
Rated 2.0 out of 5.0 by USBC Bowler BOLWERS Beware!
First let me say that we were in El Paso for the USBC Open tiurnament and booked through USBC's website. The front desk representative Melissa was amazing. She is a real genuine ni9ce person.
My issue is with the General Manager and shuttle service to the tournament site. Our experience was fantastic until the final evening. The primary reason we booked at this hotel was the free shuttle to and from the convention center tournament site. During the day the service was great and responsive whenever we needed a ride. The problem occurred on the final evening after singles and doubles. This is a late event, finishing after midnight. When I called to request the shuttle for pick up I was informed the THE SHUTTLE SERVICES END AT 11:00 PM! Quite a shock since there were no posted hours anywhere, just a sign at the desk stating that bowlers needed to call the front desk to arrange for a ride. NOWHERE AT ALL DOES IT SAY SERVICE ENDS AT 11:00 PM. So my daughter and I had to carry our equipment a mile and a half through unknown parts of town after 1:00 AM in the morning. I have a bad back and bad knees, needless to say I was in great pain when we got to the hotel. When i questioned the General Manager the next morning her response was "That is our contract with USBC. Sorry for the inconvenience." When I asked her why the hours weren't posted or bowlers made aware all she said was "sorry for your inconvenience" again. INSINCERE! No offer of any compensation for our trouble, nothing except a shallow apology. I was NOT pleased with her cavalier attitude. El Paso may be a relatively safe town but I am still not comfortable walking over a mile after 1:00 AM. If you rely on the shuttle and can rebook DO IT!
I would normally recommend this hotel in an instant but the attitude of the GM is inexcusable.
July 2, 2015
Rated 5.0 out of 5.0 by Tellinitlikeitis Excellent choice
My family and I stayed while attending my son's freshman orientation at UTEP. Great hotel and price. The hotel was clean, there is a free shuttle for the area, and the hotel is very close to UTEP and the baseball stadium.
July 2, 2015
Rated 4.0 out of 5.0 by Glendale Family Great staff service
The location was excellent for my needs with just a short walk to the convention center. The hotel staff made my stay enjoyable, they assisted me in every way and even provided a very good dinner location.
June 30, 2015
Rated 5.0 out of 5.0 by j.bug Great service and affordable
Great location to downtown and the sports complex and
not far from the airport.
June 29, 2015
Rated 4.0 out of 5.0 by MikeChavez Hallway at HIE
The staff was accomodating but not the usual friendlyness as I expected. The hallway has an offending odor, and is dated.
I would have appreciated a bottle of water in the room or at check in.
June 25, 2015