Rated 4.2 out of 5 by 320
Rated 5.0 out of 5.0 by Duke City Girl Customers are Number 1
Excellent hotel and friendly staff! The check in was easy and the workers were very helpful!
April 26, 2016
Rated 5.0 out of 5.0 by gregwar26 Great location
Internet was slow and spotty, but other than that we had a great stay. Front desk staff was very nice and accommodating, and breakfast was great. We loved walking to Juarez for dinner.
April 25, 2016
Rated 5.0 out of 5.0 by rufus58 Awesome service
This review is long overdue, I thought I wrote but I guess I didn't.
On Feb. 21 2016 I drove 5-6 hours straight to ELP for one night and worrying at the same time about getting my passport processed the next day. as I was flying out of the country on the 23rd I was happy I'm a member of the IHG rewards club.
I used some of my points that day, plus being new to ELP the shuttle service was excellent, and the front desk employees were the kindest of all. the shuttle service took me and my father to a very good restaurant they recommended. but the foremost best experience of staying here was the shuttle service they took me to the office for passport processing as early as 7:30 AM and picked me up when i was done, if I would tried to find that office on my own even with GPS on my phone I would not have been able to find a parking space closest. and maybe even be late for my appointment you just don't get that extra effort fr or kindness from people anymore. Thanks to the staff who made my one night in ELP a pleasant one. I would stay here again
April 24, 2016
Rated 5.0 out of 5.0 by MsMolina Staff was excellent
I enjoyed my stay, but my next visit I would prefer a room facing Missouri Ave because at night facing the highway the motorcycles make too much noise.
April 22, 2016
Rated 3.0 out of 5.0 by Shydy Good stay; bad service
Excellent room and breakfast area. Needs work on customer service.
April 19, 2016
Rated 5.0 out of 5.0 by El Paso27 Clean, comfortable bed and great service.
I was not feeling well, so my husband and myself decided to stay at this hotel. I needed a clean, comfortable and peaceful room. Thank you Holiday Inn because I was able to rest and feel comfortable. Will recommend this hotel anytime.
April 18, 2016
Rated 3.0 out of 5.0 by RickyF Rate
The rate for this hotel is far more than what you get and location. Nothing within walking distance.
April 18, 2016
Rated 4.0 out of 5.0 by NinersFan Comfortable but slow internet
I recently stayed at the hotel for business. Overall, the the staff was friendly, the room was clean, and the breakfast was decent. My biggest complaint was the wireless internet. During peak times, if would slow down to dial up speeds or kick me off the router. I would then have to reconnect to a different floor router to reestablish internet.
The bottom line is I would use this hotel again if my duration was short and didn't have to use the internet during my stay.
April 18, 2016