Rated 4.3 out of 5 by 237
Rated 3.0 out of 5.0 by jzcsc Need improvements in...
Unfortunately this location has a low grade business center. Computers are super slow (took 10 min to open a web browser). Spoke with Manger and she will update/ fix them ( I suggest new computers). (She was wonderful though). Another negative was my room had a missing clock, someone else s IPod charger left in the wall (I brought it back to the main desk) (Did cleaning staff clean room? I wonder because the charger was left in plain sight) and when I moved the pull out sofa there were crumbs and an empty water bottle underneath it (ROOM 117) I did not clean it up- just an FYI for staff/ Manager. Lobby is in great condition and staff was excellent just wish the two above areas could/ can be addressed to provide other IHG/ business travelers a better experience/ stay.
October 1, 2015
Rated 2.0 out of 5.0 by NO SLEEP ON THE HUDSON FIRE ALARM EVACUATION - NO STAFF -SEEN or HEARD
1:20 am the fire alarm goes off and I leave my room with my wife to find other guest in hallway looking puzzled and upset. The alarm continues for another 40 minutes and by this time all of the guest are outside. At no time during the 40 minutes did we hear or see staff. The fire department did eventually come to the hotel but the hotel could of been burnt to a crisp by the time of their arrival.
All of the guest eventually returned to their rooms to no avail or directions of staff. It was a sort of a "nothing is really happening with the fire alarm" and we guessed that their was no real fire. Therefore we headed back in the hotel to try and get some sleep.
The next day the aloof front desk girl just smiled acted as if she did not know what happened; until I continued questioning her. Apparently, a guest tried to cover up their smoking by running a hot shower to mask the smell. The hot shower and smoke triggered the fire alarm.... HMMMM.
September 30, 2015
Rated 2.0 out of 5.0 by Beantown58 Fire alarm and bad value
The staff were fine but my stay was spoiled by two things - being charged more than my colleagues (and we all booked around the same time) and the fire alarm in the middle of the night.
September 30, 2015
Rated 5.0 out of 5.0 by dpamp Restful and Quiet
Check in quick, room clean and quiet, breakfast on time with a variety of choices, easy check-out, restful stay
September 28, 2015
Rated 5.0 out of 5.0 by Lucie28 A night of relaxation
As indicated, I have only great things to say about my stay. Everything was clean, tidy, and comfortable. The breakfast area was spotless and the food was great, providing a nice variety, serving everyone's tastes, or at least, trying to. I would recommend this hotel to anyone.
September 27, 2015
Rated 5.0 out of 5.0 by spak506 business traveler
like staying here and will do so in the future. also the redline diner adjacent to hotel is worth the stay here
September 25, 2015
Rated 4.0 out of 5.0 by Guest3737 Clean but Bed was Uncomfortable
Staff was nice, room and hotel were clean.
Swimming pool had too much chlorine.
Bed and pillows were awful.
September 24, 2015
Rated 5.0 out of 5.0 by idonthaveanickname55 Definitely will stay again
Great place to stay for me and my family. Includes breakfast, but it could include a few higher end choices. Fresh fruit, greek yogurt. Room were spacious and staff was friendly. Good location close but not too close to highway.
September 22, 2015