Rated 4.1 out of 5 by 286
Rated 5.0 out of 5.0 by colleen53 Comfortable room, close to attractions
The staff was very friendly and helpful. The room was clean and comfortable. Breakfast was great.
July 1, 2015
Rated 3.0 out of 5.0 by karaki Nice place from the exterior, no amenities
Do you want a refrigerator in the room? Don't stay here. It will cost an extra $10 per night, IF they have a refrigerator available. Want a microwave? Walk down to the lobby to get your food heated up. Want to wash or dry your clothes? Pay $3.00 per load wash, pay another $3.00 for a drying. Internet connection was reasonable, but I had to reconnect/sign-in before every session. I've been at other Holiday Inn Expresses for less money, but more amenities. It does have a rather impressive lobby.
June 30, 2015
Rated 3.0 out of 5.0 by Smitty8002 Great Personnel
The personnel at the front desk represented your business well. The issues or opportunities experienced by me were outside the control of the on-site personnel. As indicated in the survey, the hotel appears to have missed the national update over the last five years.
June 27, 2015
Rated 1.0 out of 5.0 by TGodfrey Vacation
The staff is not sincere when you have an issue. The staff is too loud in the morning and they did not have any hot water to bathe with during our visit on the last day. Cold showers are not what they are cracked up to be! No one cared.
June 24, 2015
Rated 4.0 out of 5.0 by Pipes099 Convention Access
It was convenient to the convention center and to several choices for dinner. the room was comfortable and provided a good working environment.
June 19, 2015
Rated 4.0 out of 5.0 by FrankieChan Good location
I stayed at the hotel during my business trip. Overall, this hotel is good in term of service. Only one thing that I was not happy about was no hot water in the shower. And the front desk staff didn't handle well in this problem when I complained about. Because of this issue, I had no choice and had to take a cold shower before leaving the hotel.
June 19, 2015
Rated 2.0 out of 5.0 by Bugger153 Room next to the pool
My room was on the ground floor next to the pool. I had to call the office after 10:00 pm to ask that they close the pool. There was so much noise, even ear plugs didn't help. Very poorly managed facility. I stay in IHG hotels frequently and this was the worst I've ever stayed in.
June 18, 2015
Rated 3.0 out of 5.0 by Disappointed 15 Rooms
When I researched the hotel website, I was shown rooms that I normally expect. Our room had green carpet with stains. The tub had mold and tiles were cracked. The bathroom door had scuff marks on it like someone was opening the door with their feet. The only pictures that matched the actual hotel were the exterior and the lobby. I normally expect new carpet and rooms. I was very disappointed in this hotel and will not stay there in the future. The biscuits were hard like they were day old. The eggs were overcooked. I've never been disappointed in a room from IHG in the past. I will not recommend this Hotel to anyone.
June 17, 2015