Rated 4,5 out of 5 by 135
Rated 4,0 out of 5,0 by FootballMom14 Nice hotel in the area and great breakfast
We usually stay up in the area for a football game and need a high number of rooms for our teams. Have used this hotel before and loved it. This time around we ran into some problems. Requested a group rate super early and after replying trying to confirm, never heard back from the group contact again. Only after calling myself did I get a group block and then they tried to raise rates on us and we didn't get as many suites as we originally wanted.
Front desk staff was not overly friendly, seemed like they were kind of stuck doing their job and not very happy about it. Last year was completely different.
Loved the breakfast and that's why we keep coming back. With over 40 families staying at a hotel with hungry football players, you need a good breakfast.
27 de octubre de 2014
Rated 3,0 out of 5,0 by luvs2roam Mattress was very hard and interfered with sleep!
The staff was pleasant, and efficient. When told about the bed the person at the desk replied, Oh, I'm so sorry, I hope your day goes better! And the breakfast was disappointing in that there were no signature cinnamon rolls. Other than that, the place is what one expects from an HIE.
25 de octubre de 2014
Rated 5,0 out of 5,0 by Diane37 Wonderful staff
We had a medical emergency while in CA and my sister in law had to be hospitalized. We had to change to a handicap room, extend our stay, locate medical facilities, and have medicine for my husband and me sent by Fed Ex from Missouri, The staff was very helpful and kind to accommodate our needs. The quiet business office was well equipped when we had to make changes in our airline, etc.
24 de octubre de 2014