Rated 4.3 out of 5 by 446
Rated 4.0 out of 5.0 by SDavis9114 Great experience except.....
This hotel was great and upheld many of the features to be expected of any national Holiday Inn Express.
Everything was very clean here. Parking lot, common areas, and the dining area. No complaints, and nothing spectacular.
Wow. This staff. We saw an unusually large staff presence during our stay and they never failed once to be friendly, hospitable, and professional. They clearly care about doing their jobs, and doing it right. When the pancake maker broke (much to the HORRIBLE dismay of a few guests), three staff members appeared to try to fix the problem. They all were invested in finding a way to fix it rather than just declare it out of service. Also, we never saw a staff member just standing around. Everyone was always busy carrying out tasks, or trying to help another staff member with theirs.
THE GUEST ROOM:
Our suite was as expected and came with the industry standard features (desk, sofa bed, refrigerator, cabinets, etc.). The beds and pillows were of a good quality and the bathroom was clean and everything functioned properly. HOWEVER, the mattress on the sofa bed was the most uncomfortable thing I have ever felt. A guest should never be able to feel a single spring, much less EVERY spring on any mattress. I know from previous experience thRaat these mattresses can be just as comfortable as the regular ones. To me, there was no excuse for allowing such a miserable mattress to not be replaced.
Our stay was very pleasant, just avoid that sofa mattress. The staff is very attentive during the breakfast service and made sure everything was stocked properly, which not all hotels do well.
RATING: 4.25/5 stars
August 25, 2015
Rated 5.0 out of 5.0 by Jasmcs2 A Good Hotel that's in a Good Location
We really enjoyed our stay there. The staff was very professional and hospitable. This was our first time in Chicago.They made our stay a memorable one. Good shuttle service to and froom the airport and other places. Mikey one of the shuttle drivers was happily waiting to take us to the airport. The front desk staff was very pleasant and went out of their way to take care of us. The room was very clean and the cost was very reasonable. The hotel's location is not far from the downtown, ORD Airport and Oak Brook Mall. We normally don't leave comments after staying at a hotel but we were so impressed with the service of this one we had to leave our thoughts and thanks to the wonderful staff there. When we come back to Chicago next year this is where we'll stay. Thanks again staff. We highly recommend this hotel.
August 24, 2015
Rated 5.0 out of 5.0 by commonman 1 Ver y nice facility
Very friendly front desk
Very clean facility
August 21, 2015