Rated 4.1 out of 5 by 144
Rated 2.0 out of 5.0 by dm1628 Watch your Bank Account...
This place has raised a red flag and I seriously doubt that I will stay there again...maybe not at an IHG property again. Be careful of what you use to pay with at this location.
Background: I checked in on 5/6/ 2015. Reservation was for one night. They confirmed this. The room was great and I did enjoy the property; however, the next day, 5/7/2015, I found what appeared to be an extra room charge on my bill for $178.85. So, I called but the clerk could provide no explanation and advised he didn't see charges but the additional charge of 178.85 would drop in 3-5 business days. (what?!!) I was at work and had to go to a meeting, so I checked early the next day.
Checked on 5/8/2015 and found an additional charge of 229.18 which brought total unauthorized charges to $403.03. The clerk at that time I may have made a reservation for more than one day and got charged for a no-show. I assured her that was not the case and they had confirmed my stay was for one night. She said she would need to let her manager check the next day.
I called on 5/9/2015 and asked for a manager. The person I spoke to explained that I had been charged for the one night and the other charges should be dropped in about 7 days (what?!!!).
I presently have no remedy that I can see to have through IHG because they conveniently state on the site that charges being disputed must be handled with the local hotel. I have to deal with issues of unauthorized charges and this chain can be making money/interest off of my funds while over charging me. During this call no explanation could be offered as to what happened, nor was there any ownership of the problem.
I have a great concern now doing business with this chain as one of their hotels has essentially withheld funds from my account (put a hold on it as if I owe them...) and cannot/will-not provide a satisfactory explanation of how this came about.
May 19, 2015
Rated 5.0 out of 5.0 by rdancer Easy in Easy out
Good value close to the airport. Close to shopping and restaurants.
May 18, 2015
Rated 5.0 out of 5.0 by bimbo123 Great location,excellent service
Friendly and professional staff. Hotel conveniently located near restaurants, some within walking distance.
May 18, 2015
Rated 5.0 out of 5.0 by JECC Great Hotel; Nice Decor
Great hotel for business travelers. Comfortable beds and nice bathrooms
May 18, 2015
Rated 5.0 out of 5.0 by Jackie335 Excelllent value
No Problems. Shuttle was great, room very comfortable and clean, staff attentive, breakfast was quite good.
May 16, 2015
Rated 4.0 out of 5.0 by Silverquest Finally a good Holiday Inn.
All of the Holiday Inns that I have stayed at have been run down. This was a great place! Clean rooms. Things weren't broken or moldy (north KC parvin rd). My ex-wife would not stay at a holiday inn because of the poor quality. I of course tried to prove her wrong but everytime came up short.
I really liked this place. Breakfast was good. Got up last do I didn't expect everything to be fresh, which it wasn't. The variety was great.
The bad things about staying here...,
The parking lot was tight even with the small car I had.
Called the 800 # for reservation. DO NOT DO THIS!!!!
They wanted to charge $200+ !! Called hotel and got it for $125 w/tax.
Only stayed one night but will return if I am back in the area.
May 12, 2015
Rated 5.0 out of 5.0 by Shannon1969 Good hotel in the Spring area
This hotel is a good hotel for this area. I travel here for business and spend a lot of time working in my room. There is a refrigerator and microwave. The only thing to watch out for is noisy neighbors.
May 10, 2015
Rated 5.0 out of 5.0 by kentanderson1977 Clean nice room and good breakfast
The room was nice, updated, and clean - relaxing. The continental breakfast was good and well stocked. The pool and spa area were nice too
May 6, 2015