Rated 4,4 out of 5 by 89
Rated 3,0 out of 5,0 by robindm Nice place poor service
The hotel was ok, nice room, a bit tight for a family of 4 though in one room. Issue was we were due at a wedding at 2pm, turned up with 2 rooms booked but neither available at 1pm. Member of staff, when asked what we could do responded with a "computer says no" and didn't help. So we had to get changed in their toilets - not what I would call customer service.
30 de noviembre de 2013
Rated 1,0 out of 5,0 by RamblingOn Party below room
Came back to room after a tiring day, wanting an early night, to find a party going on directly below our room. No mention of this at time of booking or at check in. Bed was vibrating from the noise of live band followed by disco. Kept awake until after midnight. Worst night ever in an IHG hotel.
Surely party guests should have been allocated those rooms above party? Other areas of hotel would have been quiet. Phoned down to reception to complain at the time and got a non-committal "I'll ask them to turn it down a bit" response. Was no change whatsoever.
Reported again at check out. Was told our comments would be passed along to manager. Was not asked at check out how our stay had been.
27 de noviembre de 2013
Rated 4,0 out of 5,0 by stevec312 Nov stay
Hotel great location room clean tidy shower v good breakfast ok
20 de noviembre de 2013