Rated 4,4 out of 5 by 99
Rated 5,0 out of 5,0 by jcaruso Comfortable room and conveniently located
We are members of the IHG hotels which offer a variety of hotels to stay in but for some reason we choose to stay in a holiday inn or holiday express every time. They are very simple but very comfortable. Their rooms are spacious and they have refrigerator and microwave in them which for us is very convenient because we have a 3-year-old boy who still drinks milk at night in a bottle. They well advertise which makes them very easy to find and they are conveniently located by shopping areas really close to them. Again, that for us a plus with two kids because no matter how well you pack there is always something missing. This specific one was excellent. I traveled for a funeral and was not feeling well my self and I found the rest and relaxation I needed in this hotel. I had a king size bed with 4 wonderful pillows all to my self. Room temperature was excellent and the quietness was just what I was looking for. Loved it and would recommend to anyone. It was right off I10 and there was shopping stores all around it. Other hotels around it made look even better. Definitely a five star review from me!
19 de septiembre de 2014
Rated 5,0 out of 5,0 by sentimental journey Hotel chain with that 'neighborly' feeling and quality
exceptional front desk service ....easy to find location with restaurants and grocery store within walking distance. overall really nice hotel.
18 de septiembre de 2014
Rated 4,0 out of 5,0 by Texasnative North Carolina Traveler
This Holiday Inn Express is very nice and comfortable. We had only one problem. The Hotel web site shows that you earn 2000 RWCLB Bonus Points for EACH NIGHT when you select and pay for the 2000 bonus point package. The IHG Rewards Club computers did not add up 2 nights of points on our account. The frustrating problem was trying to explain the discrepancy to the 3 IHG customer service reps. Finally, the third representative adjusted our account as a "Goodwill Jesture". The Chaffee-Jacksonville West representative, Samantha, called me to ensure our account was adjusted and that we received customer satisfaction. Samantha was very professional and easy to talk with...Thanks to Samantha.
14 de septiembre de 2014