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Rated 4.3 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff and Exceptionally Comfortable Beds I highly recommend this location. Our family only stayed one evening, but the room was spotless and the beds were exceptionally comfortable. The front desk staff are friendly and courteous. Denise Shuman made sure we had muffins and fruit before we checked out because we came to the dining room after it was closed. It did not deter her one bit from packing up some food for us and doing so with a cheerful and upbeat enthusiasm. We will make it a point to stay at this location in the future when our travel plans take us this way again. July 25, 2015
Rated 4.0 out of 5.0 by Late Night Traveler Upon on late night check in before the board a cruise, I was given a room with no sheets, trash still in room, and what else was dirty I didn't stay to investigate. Front desk lady was very helpful found me another room a few doors away so I wouldn't have to lug my luggage any farther. Hotel decor is little wore, but not bad, the breakfast was good and plenty of it. The staff was always friendly and took care of any needs that I had. This is why I will recommend this hotel. Things happen when traveling but when nice people help solve your problems it sure makes it better. July 23, 2015
Rated 5.0 out of 5.0 by Good night's sleep and no worries We had everything we needed during our stay. The shuttle to the Carnival pier was right on time going and coming. The driver was friendly and efficient. We felt very secure about leaving my car in the hotel lot. The fee charged was appropriate for all the service. July 23, 2015
Rated 5.0 out of 5.0 by Awesome HIExpress-Very Convenient This was a very pleasant and comfortable HI Express and extremely convenient for me in Jacksonville area. I got to visit friends, get things I needed, visit beaches and historic areas and just plain relax. Breakfast bar was good, but could use some improvement. Will stay here again in the future. Thanks for all your great service! July 18, 2015
Rated 4.0 out of 5.0 by Fair Enough Checked in late in the evening, front desk staff MIA. A few minutes later the attendant showed up after "feeding the gator". Nothing flashy here, just a decent place to lay your head. July 12, 2015
Rated 5.0 out of 5.0 by Gerald and Staff....AWESOME!!!!!!! This was the second year in a row we have stayed at this hotel for the purpose of cruising. We came a little earlier to do some additional sightseeing before the cruise this year. Gerald, the general manager, gave us some great places to visit. I also spent some time talking to him about the city; economy, housing market, etc. He took his time to give me some great information. The staff is fantastic. We loved the lady that works in the breakfast room; spent a lot of time talking to her(never got her name... :( ). The front desk people were fantastic too. They were always smiling and eager to help in any way. We also met a new "friend" while staying there. He/she lives in the retention pond located next door. We were told that he/she is a crocodile; we thought it was an alligator. So, I had nicknamed he/she Allie...LOL Hopefully, God willing, we will return for cruise number three next year. This WILL be the place we will be staying!!!!! Keep up the work!!!! :) July 4, 2015
Rated 5.0 out of 5.0 by Excellent Very good location. Very well maintained and clean. Very comfortable room and quiet. July 1, 2015
Rated 4.0 out of 5.0 by Location it is very close to the Jacksonville cruise ship port which is what I was looking for when booking. June 30, 2015
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